 ความคิดเห็นจากแขกที่เข้าพัก
การแสดงความเห็น และการให้คะแนนแต่ละครั้งที่เราได้รับจะมีการตรวจสอบ เพื่อให้มั่นใจว่าเราแสดงเฉพาะข้อมูลที่ได้รับจากแขกซึ่งเข้าพักจริงในโรงแรมของเรา
66%
แนะนำโรงแรมนี้
ประสบการณ์โดยรวม 3.5
66%
แนะนำโรงแรมนี้
|
Disappointed
ByWeintz20
มิถุนายน 07, 2565
We spent 1 night here on the way to our final family vacation destination. I booked 2 rooms online and proceeded to call the hotel front desk to confirm adjoining rooms for our stay (traveling with children). The adjoining rooms were confirmed at that time. Upon arrival it quickly became clear that our adjoining rooms had been given to another customer (plain to see on the documentation). As a frequent stayer at IHG hotels I was very disappointed by this situation and the subsequent difficulties and inconvenience it caused.
Unfriendly Staff
ByTcmom
มิถุนายน 04, 2565
My husband had an important business meeting so we decided to reserve a room so he’d have privacy,peace and quiet.Upon checking in Nicole was adamant she would not accommodate our late check out of 2:15 saying it’s bike week and she’s under staffed. I mentioned that I was told by the reservation agent this was ok and would also be noted on our reservation. We only needed room for 4 hours and agreed to the full day however, there was a jumping spider(we took pictures for documentation)in our room so our daughter and I stayed outside at pool while husband braved the unknown in the room. Nicole continued her rant to the pool guy and then wasn’t even discrete about saying “well these people just checked in now and want late check out “ to housekeeping-at the front desk-VERY UNPROFESSIONAL! We are avid travelers and loyal to IHG but was not treated in an appropriate respectful manner.
Great hotel
ByClos12345
เมษายน 29, 2565
We had a great stay. The front desk staff was amazing and friendly. The only thing wrong with our stay was that our room had a double bed which was small for the two people. Our room was booked thru a different company which we couldn’t be changed to a king bed. But other than that it was a great stay!
No
ByMaladi65.
มีนาคม 31, 2565
I checked in this hotel and was discriminated against because I'm African American. Shame on the manager. The toilet wouldn't flush. They treated me like a dog. I never got my hold put back on my card. I called numerous times for my receipt to be emailed to me to this day never got it The manager treated me horrible. I'm 45 years old I know when I'm being judged because I'm Black.
Not interested in returning
ByChelle21
พฤศจิกายน 04, 2564
I will start with the positives. The staff was very helpful and responsive. The breakfast bar had gluten free bagels.
The bed was comfortable.
Now on to the things I don’t like: in the middle of the night of our first night (we stayed for two), I started smelling mold on our room. My sleep was not comfortable and I woke up with a stuffy noise and itchy throat. first thing in the morning we moved to a new room. The person at the front desk said a mold smell is common in myrtle beach(I hope that’s not the case.). The breakfast was low quality. There were eggs, sausage, pancakes, oatmeal, cinnamon rolls and muffins. The food didn’t taste good. Neither me, my mother or sister could eat much except for oatmeal and the prepackaged food they had. The second room was better regarding the odor but it too began to have a mildew smell by the evening. There was a roach in the bathroom. The heater in the pool is temporary down so we were unable to use the pool. Housekeeping staff walks around in regular clothes so we were both confused and concerned when we saw them in our room or when they spoke to us. The elevator was down for a few in the afternoon. We waited in the lobby while they fixed it. Our television remote wasn’t working and they had to replace the entire tv in our room. There was splats of blood on the lobby floor. We will be returning to myrtle beach in a few weeks but we won’t be staying here.
All Wet
ByAll Wet 13
กรกฎาคม 28, 2564
This review is something I don’t usually do, but this was a nightmare experience for our 39th anniversary trip. We checked in after our late flight about 11:30 pm. We were given key cards to an occupied room with an understandably upset guest. We were then relocated to a room (306) that was so wet that there was rust on the wall lamps and the safe locked me out bc the bolts wouldn’t operate due to rust. There was mold on 50%-60% of the ceiling. The bed felt like a cold damp wet suit. Our sinuses inflamed and eyes were matted shut by morning. The shower curtain had mold on the bottom so bad that it looked like a leopard. The part I can’t begin to describe is the SMELL . The breakfast was good until they started running out of products. No gravy, or butter for the biscuits. The turkey sausage, orange juice ran out after the fist day and coffee if you didn’t get there soon enough. The hotel was full as was most accommodations in Myrtle Beach. We eventually got relocated and the room was much better. Until they didn’t come in to clean at all we were lucky if we got towels replaced. I had to go ask for towels only to be told they are trying to get them washed. This is not much consolation when you have tickets for the evening show and have to drp dry after your shower. The final issue was having to go get toilet paper from the front desk bc nobody had been in to service the room. The staff were as accommodating as they could be with no service staff, which I heard was the number one problem. Those that did work there kept professional attitudes. They did comp one night and removed some taxes on another reservation. I would not recommend this hotel or others from those we met at the beach.
Great comfort, cleaniness and family oriented staff
ByjohnUSMC97
มิถุนายน 11, 2562
Room was excellent, very clean and the staff very friendly and made us feel very welcomed to stay with them. The Breakfast staff ( Joy, Jason and Michael ) do a superb job with the Breakfast each day. Food was well prepared, Hot and Ready each morning. They were excellent in serving the needs of us and the other guest My wife and I will be returning next year to stay at the which will be our 3rd year staying at this Hotel. Thanks for such a great 4 day stay.
worst Holiday Inn ever
Byfast65
ตุลาคม 20, 2557
Room carpets were filthy. No shower curtain. Out of food at breakfast. Breakfast room carpet was dirty. Out of hot coffee as well, except one carafe. Hallways unclean.
Employee was the only saving grace-she was helpful and friendly.
Great staff
Byjohn47a
ตุลาคม 18, 2557
Wonderful staff can't say enough about them. They were courteous and tried to help us anyway they could.
Best for the money
Bydkellerma1
ตุลาคม 16, 2557
The room rate was good for the proximity to the attractions of interest.
The hotel overall was in good condition, but there were several stains on the rug in our room.
There was inadequate seating for breakfast each morning, but fortunately, the overflow seating was pool side on a very nice morning.
Bad Carpet and mold on curtain
BydianeGA
ตุลาคม 16, 2557
Carpet in hotel needs to be replace as soon as possible. Air conditioners need cleaning and curtains need to be replaced or cleaned. As club members we always stay at Holiday Inn Express and have been impressed by the up keep of the hotels. This hotel was disappointing for a Holiday Inn Express.
Room at little rough
ByEx-ofm
ตุลาคม 15, 2557
The hotel is kept nicely with a great exterior approach therefore I expected the room to be the same. The room was a little rough. Carpet was dirty with a large square of replacement carpet cut and installed into the centre of the room. Not a big deal however the room as a whole certainly did not align with price paid. I will be trying another Holiday Inn my next trip because I find that most Holiday Inns are top notch.