We booked the room with one very specific request -- we had to have close or adjoining rooms due to traveling with teenagers. I even called to confirm and was assured this would be the case. Upon check in I was given a room on the 2nd floor and one on the 7th floor. I was told
Nothing could be done. Finally after my husband demanded management we got what we booked and paid for. There is a huge homeless problem, you can't even walk outside without being accosted and asked for money several times. The elevators barely fit three people with no luggage and there is no good place to load or unload your car. Will never stay here again.
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Great people, unclean room
ByKat100
3月 13, 2022
The people who worked there were friendly and professional. However, the room was not clean. Used soap in shower, hairs in bed, debris on floor. I was not satisfied with the cleanliness.
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Possibly Stolen Item?
Byb1206
2月 25, 2022
I only stayed here one night with my friend. The next morning before we left we double/triple checked the room over for any left behind items and there was nothing left. I got home and noticed immediately that my electric razor was missing from my bag. They had come in while we were gone and touched our room, made the beds and what not. I called and could not reach anyone through Lost and Found. I called again and the person at the front desk took my name and number and never reached back out to me to let me know anything. Just overall sketchy and such a random thing to take IF they did but there's literally no. other place it could've been. So if they couldn't find it then to me it's been stolen.
Overall it was a nice location and nice room for the price. I just won't leave anything valuable out again and make sure DND is on our door.
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Amazing front desk staff and manager
ByPaige W
11月 22, 2021
My mother and I stayed for two days. Our room was small but comfy. We had issue with tv not working but manager fixed and credit us for inconvenience. The staff is amazing. My mom needed something to drink and the manager walked her to the store and stayed with her than walked her back!!!!
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Helpful staff and great beds
ByEliza Beth
1月 12, 2020
This was my second stay at HI Express at this location and both times I have appreciated the professional and helpful staff. Paris, the Manager, and KeShawn at the front desk were interested in my requests and helpful during my time downtown. Patrick was very kind in seeing after our car and the valet parking is convenient and not as bad as feared. The room staff was also polite and accommodating, everyone professional. The ample breakfast is a great plus in a busy day; the rooms are small but if you're like me and not really in it much, that is outweighed by the other many pluses. This is a great location and within easy walking distance to Mercedes-Benz, the World Congress Center, CNN, State Farm Arena and more! I live in metro Atlanta and was very proud of how pretty and clean our city looked from this area.
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Would go back
ByJessi1214
10月 24, 2019
Clean rooms. Friendly staff. Only issue is the valet service is a little slow at times. Not from lack of effort, they just have a lot going on.
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Great Weekend
ByEdward Thomas
7月 15, 2019
The staff was very friendly and helpful, answered all of our questions. Rooms were nice and very clean, breakfast was very good!
I will use again and again, especially because of the staff...........very helpful.
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excellent
Byisrael_altamira2410171
10月 26, 2017
excellent, everything was excellent!!!
all people in this hotel is very nice, the hotel is clean and the food the serve in the restaurants is excellent
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verybad service
Byshubhamshukla89
5月 02, 2017
not recommened at all for the people here.
this is a test text
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test review here
Byshubhamshukla89
5月 02, 2017
its a very very good hotel just like in photos.
only fresh food and quality wine
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This is a test for STAGING
ByTheTestHasSpoken
12月 05, 2016
Would this review be seen in lower environments? Hope it is
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FirstReview
ByMyNicknameforFirstTest
11月 08, 2016
Some review text. Some review text. Some review text. Some review text. Some review text.
Will not stay here again!
ByBrandy79
3月 25, 2022
We booked the room with one very specific request -- we had to have close or adjoining rooms due to traveling with teenagers. I even called to confirm and was assured this would be the case. Upon check in I was given a room on the 2nd floor and one on the 7th floor. I was told
Nothing could be done. Finally after my husband demanded management we got what we booked and paid for. There is a huge homeless problem, you can't even walk outside without being accosted and asked for money several times. The elevators barely fit three people with no luggage and there is no good place to load or unload your car. Will never stay here again.
Great people, unclean room
ByKat100
3月 13, 2022
The people who worked there were friendly and professional. However, the room was not clean. Used soap in shower, hairs in bed, debris on floor. I was not satisfied with the cleanliness.
Possibly Stolen Item?
Byb1206
2月 25, 2022
I only stayed here one night with my friend. The next morning before we left we double/triple checked the room over for any left behind items and there was nothing left. I got home and noticed immediately that my electric razor was missing from my bag. They had come in while we were gone and touched our room, made the beds and what not. I called and could not reach anyone through Lost and Found. I called again and the person at the front desk took my name and number and never reached back out to me to let me know anything. Just overall sketchy and such a random thing to take IF they did but there's literally no. other place it could've been. So if they couldn't find it then to me it's been stolen.
Overall it was a nice location and nice room for the price. I just won't leave anything valuable out again and make sure DND is on our door.
Amazing front desk staff and manager
ByPaige W
11月 22, 2021
My mother and I stayed for two days. Our room was small but comfy. We had issue with tv not working but manager fixed and credit us for inconvenience. The staff is amazing. My mom needed something to drink and the manager walked her to the store and stayed with her than walked her back!!!!
Helpful staff and great beds
ByEliza Beth
1月 12, 2020
This was my second stay at HI Express at this location and both times I have appreciated the professional and helpful staff. Paris, the Manager, and KeShawn at the front desk were interested in my requests and helpful during my time downtown. Patrick was very kind in seeing after our car and the valet parking is convenient and not as bad as feared. The room staff was also polite and accommodating, everyone professional. The ample breakfast is a great plus in a busy day; the rooms are small but if you're like me and not really in it much, that is outweighed by the other many pluses. This is a great location and within easy walking distance to Mercedes-Benz, the World Congress Center, CNN, State Farm Arena and more! I live in metro Atlanta and was very proud of how pretty and clean our city looked from this area.
Would go back
ByJessi1214
10月 24, 2019
Clean rooms. Friendly staff. Only issue is the valet service is a little slow at times. Not from lack of effort, they just have a lot going on.
Great Weekend
ByEdward Thomas
7月 15, 2019
The staff was very friendly and helpful, answered all of our questions. Rooms were nice and very clean, breakfast was very good!
I will use again and again, especially because of the staff...........very helpful.
excellent
Byisrael_altamira2410171
10月 26, 2017
excellent, everything was excellent!!!
all people in this hotel is very nice, the hotel is clean and the food the serve in the restaurants is excellent
verybad service
Byshubhamshukla89
5月 02, 2017
not recommened at all for the people here.
this is a test text
test review here
Byshubhamshukla89
5月 02, 2017
its a very very good hotel just like in photos.
only fresh food and quality wine
This is a test for STAGING
ByTheTestHasSpoken
12月 05, 2016
Would this review be seen in lower environments? Hope it is
FirstReview
ByMyNicknameforFirstTest
11月 08, 2016
Some review text. Some review text. Some review text. Some review text. Some review text.