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Holiday Inn Express & Suites Augusta West - Ft Gordon Area

4087 Jimmie Dyess Parkway , Augusta, Georgia 30909

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房客評論
每一道評論和評比皆已經確認過,確實為實際入住飯店的房客所提供的資訊。
20%
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整體經驗

1.8

根據 5 評論
20%
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Ratings Breakdown

5評論

  • 5 星級
    1
  • 4 星級
  • 3 星級
  • 2 星級
  • 1 星級
    4

Not so clean and friendly

By

5月 30, 2022

club

Upon walking if I was not greeted but told if you are trying to check in I don’t have any rooms available until after 3, the room was nasty the bathroom shower had black mold on the bottom of the glass and the floors were not clean

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Pass on this place

By

5月 24, 2022

club

Not friendly staff at all. Refused to allow me to park my motorcycle under cover up front. I have been on a cross country trip, staying at 11 IHG properties. This is the only one who made me move.
Also, right next to a truck stop. The noise all night was terrible.

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Comfort during chaos

By

4月 27, 2021

I recently stayed at your facility when I came to work at the Masters golf tournament. I was so pleased to have this "home away from home", rm#322, for almost 2 weeks. My room was cleaned on arrival and extremely comfortable. Everything I needed for a long stay. I like the convenience to the highway going into work everyday and it closeness to grocery stores and restaurants. From the moment I got there until I left the staff was so gracious and professional. Even when on my checkout date, I forgot my Masters goodies and had to come back for them. Thank you for such a nice stay. We worked long hours and I felt good knowing I was coming home at night to a safe, clean and happy place. Also had a chance to use the gym; it was just the right size. I look forward to staying at your facility again. Take care.

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Gone downhill

By

8月 18, 2020

Unclean unsafe rooms, and I say rooms because our first room was bad and the room we got moved to was even worse. I was supposed to be contacted by management to discuss the issues so they could make it right but as of yet that hasn’t happened! What makes this even worse is that this was an anniversary stay for my husband and me. My daughter’s birthday is on our anniversary but we couldn’t even bring her to swim because the pool was closed which I guess was a blessing in disguise. We’ve stayed here plenty of times before and never had a problem, but it seems like this property has gone completely downhill. Our first room 328 had stains and holes on the sheets, random hairs on the bathroom counter and toilet seat, red stains on the closet door that looked like blood, crumbs or food on the floor beside the wall and bed, white crusty stains on the couch, and the safety latch was missing for the door. I called front desk she agreed to move us she called back asking for more time as the other room she found was missing the safety latch as well so had to be put out of order. She came to 328 and walked me down the hall to room 320 a handicap accessible room I walked in and checked the bed since it was almost 2 AM she went in the bathroom. The bed appeared clean so I agreed to the room. This second room had a badly patched hole in the shower ceiling, and what looked to be black mold all around the bathroom doorframe and walls both inside and out. I woke up feeling congested with itchy scratchy puffy eyes. I went to front desk to check out. Was again promised a call from management to get my points refunded and additional points for the inconvenience. I have yet to receive a call or anything.

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Room Rate Scheme

By

2月 12, 2020

Checked into hotel and desk personnel ran my CC for $96.53, roughly the amount I expected. On the next day another charge for $140.57 showed up on my CC account from the booking web site. Wound up with 2 separate CC charges one for $96.53 and one for $140.57. Called hotel and booking company, but neither would take responsibility for charging me twice. They forced me to go to my CC company and were very rude and unreasonable from beginning to end. Advise you not to stay here.

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