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Holiday Inn Express & Suites Brunswick

236 Gateway Center Boulevard , Brunswick, Georgia 31525

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房客評論
每一道評論和評比皆已經確認過,確實為實際入住飯店的房客所提供的資訊。
50%
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整體經驗

2.7

根據 3 評論
50%
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Ratings Breakdown

3評論

  • 5 星級
    1
  • 4 星級
  • 3 星級
  • 2 星級
    1
  • 1 星級
    1

Mixed feelings

By

6月 13, 2022

platinumelite

I debated on this review because I never want to be negative without thinking it through.
I booked with points during an extremely difficult time. The front desk manager was extremely sweet when I asked her about going back to my home to get my dog. She charged $50 which was fair. But, my issue was I came into this hotel during a panic attack. I did not have my dog so I decided to check out the room then go get her.
When I walked into the room it was tiny and the smell of dog urine was overwhelmed. I walked into the lobby and called a friend.. the attendant asked me to leave the lobby and go talk on the phone in the room.
I confirmed with my friend that I was speaking in a quite voice. Mind you, this is a big lobby, I was seriously in the middle of a panic attack. People speak on the phone in public places all the time.
When she asked me to go in the room I told her I would just leave. I called after I returned home to tell her the room had been untouched, it smelled horrible and I would like my pet fee returned because I would not be returning to the hotel and my pet did not come.
Although she agreed, the pet fee was charged.
I understand this is a busy interstate hotel and customer service is not important but being told to leave a lobby because I was on the phone was rude and disrespectful. The lobby was large, empty, and I was seriously in the middle of a panic attack trying to find someone to come pick me up.
Also.. the front desk attendant a told guest looking for rooms the hotel was sold out. The guest stated the website said their were rooms but she didn’t bother to look.

The room was left untouched. And I had to leave a safe public area to use the iPhone. I expected to loose my points but I did call a verified the room was not used.

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Room 417 stinks!

By

8月 17, 2021

platinumelite

Room 417 stinks. I arrived very late and had an early flight. With no time to spare I stayed in the assigned room much to my regret. The room stinks.

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Great room

By

7月 17, 2021

This is by far one of the nicest hotels I've stayed at between VA and FL. I was impressed with everything. We had a handicapped room and it was so great and large and could roll the wheelchair right in the shower.

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