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房客評論
每一道評論和評比皆已經確認過,確實為實際入住飯店的房客所提供的資訊。
86%
推薦此物業

整體經驗

4.3

根據 115 評論
86%
推薦此物業

Ratings Breakdown

115評論

  • 5 星級
    75
  • 4 星級
    21
  • 3 星級
    7
  • 2 星級
    8
  • 1 星級
    4

Pool was arctic!!

By

1月 17, 2022

Do not pick this motel for the pool. It was FREEZING! So cold that our kids were not able to use it! We asked four different times and were told that they would ask. Very disappointed!!!

Beds were fantastic! Lights would flicker on and off and there are no USB outlets in the room so bring a charger box!!

Breakfast was not up to HIE normal standards. No pancakes or waffles. They ran out of things each day of our stay.

We will be reevaluating our hotel choice for our next stay in Dallas!

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Guard your card

By

11月 29, 2021

As far as the hotel, area, cleanliness and comfort this hotel is on par with the standard associated with holiday inn. Its really great area for food, shopping and convenience.
The problem is with the staff and their abilities and level of training, specifically the early morning staff. I drive a semi truck and had to leave out in the wee hours of the morning ( 4am ). At checkout there was an unpaid 2.17$ charge left open. The front desk clerk took my personal debit card info and changed the payment method causing the entire stay to be charged to my debit card not my corporate credit card.
I sat in the lobby trying to get this resolved for 2 hours. I was assured that the charges to my debit card had been reversed. As we all know it will be 3-5 business days before I receive my funds back.
I called the hotel back later on in the day to speak with the front end manager and she was very aggressive and hostile. She told me there was nothing she could or would do to help me and suggested “ you should really budget your money better” .
So if you pay for everything with one payment only and only use cash to buy items from the pantry this hotel will be awesome.

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Great stay

By

10月 20, 2014

We arrived late and the kids couldn't wait to get in the pool. I was concerned the pool was going to be closed, but to our surprise, the pool is 24 hours!!! This was a huge perk for us. The front desk was not only friendly, but engaged in conversation with my rowdy kids who had just spent 5 hours in the car. Everything was clean, everyone was friendly, overall great stay.

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Amazing hotel at a great location

By

10月 17, 2014

I stay in Holiday Inn Express hotels often. This one is one of the best I've every stayed in. The room was big and spacious and the bed was very comfortable. I was extremely pleased with my stay and would recommend this hotel to anyone staying in the area. The location was great also. There are pleny restaurants and shopping near by.

發表者為HotelStaff
10月 21, 2014
KKC18, Thank you for the great review, I am glad your stay was wonderful and please continue to tell your friends about your great stay. We will continue to make each and every stay fantastic.
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Just ok

By

10月 17, 2014

The staff need to improve client and room services especially in the area of cleanliness.

發表者為HotelStaff
10月 21, 2014
Travel 1994 Thank you for the review. I am sorry the client and room service did not meet your approval. We strive to take care of our guests in utmost satisfaction. We would appreciate if you would give us a second chance the next time you are in the area. Thank you
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Enjoyable Stay

By

10月 15, 2014

club

I would recommend anyone to stay at this location, very clean and up to date....

發表者為HotelStaff
10月 21, 2014
Wilia, Thank you for the great review. We are glad your stay was enjoyable. Please stay with us again when you are in the area. Thank you
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Nice Hotel great service

By

10月 14, 2014

platinumelite

Comfortable stay at a convenient location. I usually stay at Holiday Inn / Holiday Inn Express for business and am rarely disappointed.

發表者為HotelStaff
10月 21, 2014
Vaperez, Thank you for the great review. We strive to provide great service to our guests. Please stay with us again when you are in the area. Thank you
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Staff excellent but hotel has issues

By

10月 14, 2014

Be forewarned this property charges $10 extra per person per night for 2 people. Have never stayed in a hotel where they charged this for only 2 people. Also, in accessible room, shower head was horrible. Could hardly get soap off body with use. Definitely needs to be replaced. Staff was excellent, though.

發表者為HotelStaff
10月 21, 2014
Nana 34, We are sorry you had issues with your stay. We thank you for the feedback regarding your issues with the shower. We will be looking into these areas to better serve in the future. If you are ever in the area again please give us another chance. Thank you
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Clenainess of the hotel.

By

10月 10, 2014

club

I really felt comfortable at my stay in the Holiday inn Express. The continential breakfast was excellent as well as the friendliness of the staff.

發表者為HotelStaff
10月 13, 2014
Hello erobinson54, I am so happy that your stay with us was comfortable and you received the service you expected, I also think our breakfast is awesome I am glad you were able to enjoy it. Thank you for your great review hope to see you soon. Dawn Romeo - General Manager
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Great Times and Perfect Location

By

10月 09, 2014

club

Upon our arrival we were grated with all respect. Our rooms were available expect for one of them. We understand we arrived about 40 minutes after check in but its ok. The rest of our stay was great. Rooms were cleaned daily and the ambient was good.

發表者為HotelStaff
10月 13, 2014
Hello Anonymous, We are happy that your stay with us was an extremely great one for you. Thank You for your awesome review, we look forward to your next visit with us. Dawn Romeo - General Manager
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Best for Cowboys Games!

By

10月 07, 2014

club

This is my first choice for Dallas Cowboys games! Super easy access and super friendly staff.

發表者為HotelStaff
10月 10, 2014
Hello mediajaw, It is a pleasure having you guys stay for your games we love hosting your stays. Thank You for the great review we look forward to your next stay. Dawn Romeo - General Manager
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Friendly and comfortable place to stay

By

10月 02, 2014

platinumelite

Great place to stay and within walking distance to restraunts.
only thing we don't like is the smoking allowed at the front
entrance to the hotel.
Not good for our small grand children to enhale second hand smoke

發表者為HotelStaff
10月 05, 2014
Dear MB50, I am glad you enjoyed your stay with us, unfortunately we do have guest that smoke and our smoking area is at the required distance away from the entrance of the building. I do hope that this would not deter you from visiting us soon, we look forward to your next visit. Dawn Romeo - General Manager
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