To:you + 3 more Details
Wow. You didn't really look into this. There were 2 different charges on my credit card. One for $26 and another for $20. Initially they were PENDING. But then they came through as an actual charge of $46. I can send you a copy of my statement if you desire proof. (I actually did not file a complaint until the charges moved from "pending" to an actual charge later in the week.). In lieu of these serious problems (and now your deceit), I am requesting a 20,000 point credit placed to my IHG account and of course, a credit back to my credit card account.
Thank you for your attention,
Dr. Edelson
IHG # 537691321
-----Original Message-----
From: Dana Gibson To: mj467@aol.com Sent: Mon, May 10, 2021 9:18 am
Subject: Re: hotel stay
Good morning, at check in we place a hold on your card for incidentals, but it actually never charged. And because you stayed on points, no receipt is issued. Thank you.
DANA GIBSON | General Manager
Holiday Inn Express & Suites DFW / Grapevine | 309 State Highway 114 West| Grapevine, TX 76051
Ph: 817-442-5919 | Fax: 817-442-5960
Website | dana.gibson@NewcrestImage.com
Like us on Facebook | Photo Gallery | Write a Review
From: mj467@aol.com Sent: Sunday, May 9, 2021 1:26 PM
To: Dana Gibson Subject: hotel stay
WARNING: This email message originated outside of NewcrestImage.
Be cautious before opening links or attachments and ensure you trust the senders email address. Send suspicious messages to itsupport@newcrestimage.com
And, what about the $46 I was charged with no explanation and no bill. Front desk told me since i owe nothing, they would just email me a copy of the bill. I never received one. I have no idea what the charge was for and it needs to be removed from my credit card.
M. Edelson
mj467@aol.com
Reply Reply All Forward
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Friendly people
Bymk30
10月 21, 2014
Very nice place to stay for business or pleasure. The breakfast is very nice, the rooms clean, but the best part of my stay was the helpful staff. Awesome!
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GREAT HOTEL
ByATHEFISH
10月 16, 2014
GREAT PLACE TO STAY. THE ROOMS ARE LARGE AND THE BEDS ARE VERY COMFORTABLE. THE BEST SHOWERS IN ANY HOTEL GROUP.
發表者為HotelStaff
10月 20, 2014
Thank you for taking the time to write such a glowing review. We are thrilled you enjoyed your stay in our newly renovated guest room. Thank you for choosing the Holiday Inn Express & Suites Grapevine and we look forward to your next visit!!
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Grapevine for the weekend
ByKJMMOM
10月 15, 2014
My wife and I got away for a wonderful weekend together, leaving all our problems, all of our stress and our children and had a great weekend at the Holiday Inn Express in Grapevine. The hotel was clean and friendly and exceeded our expectations.
發表者為HotelStaff
10月 17, 2014
Thank you for choosing the Holiday Inn Express & Suites Grapevine. We are thrilled we were able to provide you and your wife a stress free weekend!! It's our goal to go over and above for our valued guests and we look forward to your next trip to Grapevine!
Dana Gibson, Director of Sales
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Good Option for DFW overnight
Bydnalrd
10月 10, 2014
Overwhelmingly what contributed to a pleasant stay was the consistent, friendly and efficient attitude of the staff. From check-in, to check-out, the staff nailed there roles. Kudos to setting and maintaining this culture at your property.
發表者為HotelStaff
10月 13, 2014
Thank you for letting everyone know about our awesome staff! Your kind comments will inspire our team to continuously strive to make stays at our Hotel worth remembering! Thank you for choosing the Holiday Inn Express & Suites Grapevine.
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Good Job
ByXhana
10月 09, 2014
Experience was great. Close distance to Grapevine Mills Mall. Breakfast had turkey sausage which was great for me because I don't eat pork.
發表者為HotelStaff
10月 13, 2014
Thank you for your comments, Xhana. We are glad that you enjoyed your stay. Our breakfast choices are selected well to make hearty meals that will fulfill your heart's delight while keeping your health in mind. We look forward to your next trip Grapevine.
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Comfortable bed
Byndc74
10月 07, 2014
Good experience on this visit! Beds, service, convenience and quality!,
發表者為HotelStaff
10月 10, 2014
We are very glad to hear that you had a pleasant experience following your most recent stay with us. It is our goal to provide a comfortable and satisfying accommodations to our valued guests. Thank you for choosing the Holiday Inn Express & Suites Grapevine.
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Comfortable bed and good service
ByCanadian_1
10月 07, 2014
This is a nice hotel, and really quite place to stay. It provides free-ride to airport, shopping mall or other place during the stay. It is amusing.
發表者為HotelStaff
10月 10, 2014
Thank you for choosing the Holiday Inn Express & Suites Grapevine. We are delighted to know that your found our location very convenient and close to the airport. Thank you for your business and we look forward to your next stay.
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Great Staff and clean hotel
ByAndrea8696
9月 29, 2014
The staff was great. I was in town for a family reunion. The staff was helpful in getting me where I needed to go. The breakfast was great, the pool was great and the overall experience was great.
發表者為HotelStaff
10月 02, 2014
Thank you for choosing the Holiday Inn Express & Suites Grapevine and sharing your positive experience! We are thrilled that you enjoyed our breakfast, shuttle and staff that loves to go above and beyond to help our guests. We hope to see you again soon on your next visit!
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Enjoyed my stay.
Bymomof4324
9月 25, 2014
Friendly staff, especially the lady at the breakfast bar. She was ray of sunshine so early in the morning. Wasn't real excited to see renovation on the first floor by the elevator, but the staff did an excellent job to contain the mess. It was well worth it when I got to my beautiful room. Close to airport and restaurants, perfect place to say in Grapevine.
發表者為HotelStaff
9月 29, 2014
Thank you for sharing your experience. We take pride in offering a clean, comfortable hotel with outstanding service. We hope to see you again the near future.
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Clean and Free Wifi
ByAAA_Jem
9月 24, 2014
The staff was great - very friendly and helpful. The free Wifi and breakfast were a bonus and the cookies every night were delicious!
發表者為HotelStaff
9月 26, 2014
Thank you for appreciating the services we provide to our valued guests to make your stay comfortable Our efficient and friendly staff will always be ready to assist you and we look forward to your next stay at the Holiday Inn Express & Suites Grapevine.
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DFW Holiday Inn Express
Bypb1977
9月 23, 2014
Friendly staff, nice premises, close to airport, Grapevine mall and main areas. Comfortable room, good breakfast, sufficient speed of internet and WIFI reception
發表者為HotelStaff
9月 25, 2014
Thank you for choosing the Holiday Inn Express & Suites Grapevine! We are thrilled you enjoyed every aspect of your stay! We value your business and look forward to seeing you again on your next trip to Grapevine!!
Dana Gibson, Director of Sales
DFW Grapevine
Bymle3
5月 10, 2021
To:you + 3 more Details
Wow. You didn't really look into this. There were 2 different charges on my credit card. One for $26 and another for $20. Initially they were PENDING. But then they came through as an actual charge of $46. I can send you a copy of my statement if you desire proof. (I actually did not file a complaint until the charges moved from "pending" to an actual charge later in the week.). In lieu of these serious problems (and now your deceit), I am requesting a 20,000 point credit placed to my IHG account and of course, a credit back to my credit card account.
Thank you for your attention,
Dr. Edelson
IHG # 537691321
-----Original Message-----
From: Dana Gibson
To: mj467@aol.com
Sent: Mon, May 10, 2021 9:18 am
Subject: Re: hotel stay
Good morning, at check in we place a hold on your card for incidentals, but it actually never charged. And because you stayed on points, no receipt is issued. Thank you.
DANA GIBSON | General Manager
Holiday Inn Express & Suites DFW / Grapevine | 309 State Highway 114 West| Grapevine, TX 76051
Ph: 817-442-5919 | Fax: 817-442-5960
Website | dana.gibson@NewcrestImage.com
Like us on Facebook | Photo Gallery | Write a Review
From: mj467@aol.com
Sent: Sunday, May 9, 2021 1:26 PM
To: Dana Gibson
Subject: hotel stay
WARNING: This email message originated outside of NewcrestImage.
Be cautious before opening links or attachments and ensure you trust the senders email address. Send suspicious messages to itsupport@newcrestimage.com
And, what about the $46 I was charged with no explanation and no bill. Front desk told me since i owe nothing, they would just email me a copy of the bill. I never received one. I have no idea what the charge was for and it needs to be removed from my credit card.
M. Edelson
mj467@aol.com
Reply Reply All Forward
Friendly people
Bymk30
10月 21, 2014
Very nice place to stay for business or pleasure. The breakfast is very nice, the rooms clean, but the best part of my stay was the helpful staff. Awesome!
GREAT HOTEL
ByATHEFISH
10月 16, 2014
GREAT PLACE TO STAY. THE ROOMS ARE LARGE AND THE BEDS ARE VERY COMFORTABLE. THE BEST SHOWERS IN ANY HOTEL GROUP.
Grapevine for the weekend
ByKJMMOM
10月 15, 2014
My wife and I got away for a wonderful weekend together, leaving all our problems, all of our stress and our children and had a great weekend at the Holiday Inn Express in Grapevine. The hotel was clean and friendly and exceeded our expectations.
Good Option for DFW overnight
Bydnalrd
10月 10, 2014
Overwhelmingly what contributed to a pleasant stay was the consistent, friendly and efficient attitude of the staff. From check-in, to check-out, the staff nailed there roles. Kudos to setting and maintaining this culture at your property.
Good Job
ByXhana
10月 09, 2014
Experience was great. Close distance to Grapevine Mills Mall. Breakfast had turkey sausage which was great for me because I don't eat pork.
Comfortable bed
Byndc74
10月 07, 2014
Good experience on this visit! Beds, service, convenience and quality!,
Comfortable bed and good service
ByCanadian_1
10月 07, 2014
This is a nice hotel, and really quite place to stay. It provides free-ride to airport, shopping mall or other place during the stay. It is amusing.
Great Staff and clean hotel
ByAndrea8696
9月 29, 2014
The staff was great. I was in town for a family reunion. The staff was helpful in getting me where I needed to go. The breakfast was great, the pool was great and the overall experience was great.
Enjoyed my stay.
Bymomof4324
9月 25, 2014
Friendly staff, especially the lady at the breakfast bar. She was ray of sunshine so early in the morning.
Wasn't real excited to see renovation on the first floor by the elevator, but the staff did an excellent job to contain the mess. It was well worth it when I got to my beautiful room. Close to airport and restaurants, perfect place to say in Grapevine.
Clean and Free Wifi
ByAAA_Jem
9月 24, 2014
The staff was great - very friendly and helpful. The free Wifi and breakfast were a bonus and the cookies every night were delicious!
DFW Holiday Inn Express
Bypb1977
9月 23, 2014
Friendly staff, nice premises, close to airport, Grapevine mall and main areas.
Comfortable room, good breakfast, sufficient speed of internet and WIFI reception