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Holiday Inn Express & Suites Lancaster-Lititz

101 Crosswinds Drive , Lititz, Pennsylvania 17543

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房客評論
每一道評論和評比皆已經確認過,確實為實際入住飯店的房客所提供的資訊。
92%
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整體經驗

4.5

根據 177 評論
92%
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Ratings Breakdown

177評論

  • 5 星級
    121
  • 4 星級
    33
  • 3 星級
    13
  • 2 星級
    4
  • 1 星級
    6

Hard bed, horrible breakfast

By

7月 01, 2022

platinumelite

I really don't know how this place gets good reviews. We have been using Holiday Inn for over 30 years and this has to be one of the worst ones we have ever booked.
The bed was a hard as the floor, the floor actually might have been softer. The couch and chair were covered with vinyl seat cushions making it impossible to sit on them without sticking and ripping off your skin while getting up.
Breakfast the next morning was raw, from the raw bacon, to the undercooked eggs, which still had white slime on the top of the eggs where they hadn't been cooked.
I would suggest looking at other places to stay during a visit to the area if you would like to rest and relax.

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Finally able to relax and great breakfast

By

5月 09, 2022

club

Overall our experience with Holiday Inn Lititz was fantastic. The staff from their receptionists to even the lady preparing the breakfast were all super helpful, nice, and wonderful! You can see that they clearly care about their hotel and your experience. If you’re looking at hotel options in the Lancaster area, Holiday Inn Lititz is the way to go!!!!

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Nice room but awful breakfast

By

4月 19, 2022

club

The room was nice even though there were a bus load of teenagers but the breakfast bar was awful the food was barely edible. There was no fresh fruit. I was told they would have biscuits and gravy and then I was told “we don’t sell that”. And lastly the work coffee and fresh out of orange juice. Don’t even call this breakfast.

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Disappointed

By

3月 16, 2022

Carpets in room were not vacuumed. Icy walkways were left unattended. Pool was constantly out of towels. Not an employee in sight other than at night time check in. There was not housekeeping even offered (clean towels, bed made).

We returned home and realized my daughter left a special stuffed animal in the room. When I called, I was told someone would lokk for it and get back to us. No call. My husband called the next day, reported it agian...still no call. Guess we have no chance of get it back...or of us returning to this hotel.

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Physical hotel staff was great, but horrible experience with customer service

By

2月 14, 2022

Physical Hotel staff were very friendly and welcoming. Customer service was a joke. Sitting on the phone for over two hours with three children in the middle of the night, 5 hours away from our home, due to a lack of communication between them and the hotel itself. Multiple times earlier in the morning I was refused a cancellation with a full refund so I took the next best thing, to then show up to the hotel and for them to tell me my reservation was cancelled and then multiple times was offered to make a new reservation at a higher cost than what I originally agreed to, and tried to have me pay the extra cost. I asked to speak with a supervisory several times to then be put on hold for over 10-20 minutes and then have the same person get on the line over and over. None of this would have ever been an issue if the organization stated the total amount with taxes and fees prior to
charging my card, or if they would have cancelled my reservation with a full refund two minutes after I made the same day reservation by accident trying to see what the total cost would be. I had three children with me, 5 hours away from home that were tired and scared because they overheard everything and thought they would have to sleep in the car in some strange place. No one should ever have to deal with this. If you are going to not offer full refunds, and try to save reservations instead then you should ensure your communicating with the hotel.

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Needs work

By

12月 10, 2021

We have stayed at this location before and since then it has gone down hill. Our room was not in the cleanest of conditions with dirt and dust behind the night stands, the closer on the door lost two screws and was just hanging there, the light on the desk did not work, the drapes would not close all the way so there was light always shining in, the fan in the bathroom was dirty and made a clanking noise and the refrigerator made a continuous clicking noise. As for the breakfast they ran out of food. One of the people at the front desk was rude when we informed him of the issues.

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Poor service

By

5月 29, 2021

Our coffee maker did not work, heat did not work and staff did not know how to correct the problems. When we asked for more kleenex,staff didn't know where to find them !! We didn't receive any compensation for spending a night without heat. Overall staff had very little knowledge !!

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Unfortunate miscommunication

By

8月 24, 2020

club

Due to a lack of communication between staff members, Our stay was less than stellar. Our room was never cleaned on the second day and we had to return during the day to get our keys redone because a staff person never registered us for two days. Due to Covid and the regulations, the grab and go breakfast options were very slim and a bit disappointing. Under normal circumstances, I am sure we would have been extremely satisfied. The room was comfortable. It was a convenient location. The hotel itself was clean and quiet. So, I am sad that we had an unsatisfactory visit. But, I would return to give it another chance.

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Location and Warmth of Staff

By

10月 19, 2014

platinumelite

I thoroughly loved everything about this hotel. The geographic location, warmth of staff, comfort of room, and meal were the best I have experienced in all of my stays at HI Express, and I stay at HI Express a lot. This hotel was the highlight of our week in the northeast.

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hot air getaway

By

10月 16, 2014

our stay was with no problems and great service don't change a thing

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Pleasant stay

By

10月 15, 2014

The hotel was very good. The breakfast, particularly the eggs, get rid of the squeezy cheese in the eggs. Bacon would be better.

The only down side of staying at the hotel was location to Lancaster, only one way in and out to get to area attractions.

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Great size room,bright and comfortable

By

10月 15, 2014

platinumelite

We have stayed here before and will be returning again when we come to area. It is easy to come and go from this location and very quiet at night.

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