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Holiday Inn Express Ludlow - Chicopee Area

321 Center Street , Ludlow, Massachusetts 01056

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房客評論
每一道評論和評比皆已經確認過,確實為實際入住飯店的房客所提供的資訊。
91%
推薦此物業

整體經驗

4.6

根據 96 評論
91%
推薦此物業

Ratings Breakdown

96評論

  • 5 星級
    65
  • 4 星級
    22
  • 3 星級
    7
  • 2 星級
    2
  • 1 星級

Hard to find but worth it

By

10月 20, 2014

Kind of off the beaten path, but a great hotel with friendly staff and nice rooms.

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great place to stay

By

10月 16, 2014

club

comfortable beds
great breakfast
very good staff
Definitely a come back place

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Evening check in desk help not welcoming

By

10月 14, 2014

No smile or welcome at check in. Maybe she was having a bad night. Gave incorrect directions although she did try and double checked but told us to turn left when we should have turned right leaving parking lot. Check out help very friendly and helpful. Highway noise in room. Would try another place next time.

發表者為HotelStaff
10月 17, 2014
Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel at Holiday Inn Express Ludlow, and your comments are very important to us. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations at Holiday Inn Express Ludlow. I really do apologize regarding the desk agent not being friendly at check in and giving false directions. On occasions our guests in a king room will say there was some noise from highway, our queen rooms are much quieter. I can assure you that I will be looking into the matter. Thank you.
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Friendly staff

By

10月 05, 2014

club

We stay at this location when we visit family. The staff are all friendly and genuine. I would recommend staying at this location.

發表者為HotelStaff
10月 09, 2014
We strive in making everyone's experience the best ever!! We are pleased you enjoyed yourself. Thank you for taking the time to let us know of your experience at Holiday Inn Express Ludlow. It is nice to know that you found our team nice and helpful. Once again, thank you for staying with us at Holiday Inn Express Ludlow, and we all hope to have an opportunity to serve you again on your next future visit.
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Clean bright accomodations

By

10月 03, 2014

club

We returned to this hotel again this year based on our stay at the same time last year for the BigE. Rooms very comfortable and cozy. Great pillows! Loved having a breakfast available each AM. Our only complaints - and they are so minor-wish the pool had been open later than 9 PM as we didn't return either night until after 10PM, Need more sitting room in breakfast area - busy on Sunday AM. The doorstop is right in front of the tub - easy to step on when covered by bath mat.

發表者為HotelStaff
10月 09, 2014
Thank you for your kind review! I will pass your comments on to our staff. Sorry for the location of the door stop in the restroom area, we have started to remove a few of them and replace with a different kind. We strive to provide service that keeps our guests coming back time and time again. We hope to see you again in the near future here at the Holiday Inn Express Ludlow!
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If You Know the AC's Don't Work, Then Fix Them

By

10月 02, 2014

The room had a very pungent orange smell, so much so that it irritated my sinuses - not a pleasing citrus by any stretch of the imagination. The air conditioning unit did not work properly and constantly shut on and off every few seconds each time it tried to call for power to the fan. The fan would eventually turn on, but only after 8-12 on/off cycles. This totally disrupted my sleep which was the only reason I was there; I needed a place to sleep before a long day of driving. Instead, I was awake almost all night and exhausted the next day. The front desk seemed less than concerned with my dissatisfaction, but did say that the AC units have not been working properly. I must add, however, the woman working in the breakfast bar area was absolutely delightful. She was the shining star of this visit. I doubt I'll ever return, however, despite having to go to Ludlow somewhat frequently.

發表者為HotelStaff
10月 09, 2014
Thank you for taking the time to review our hotel, we appreciate your feedback! I will happily forward your comments to our team. I have spoken to the front desk about how your AC Unit was not concerning to them and to make sure to put themselves in the guests shoes and see how we can make it better or correct the situation. I spoke to my housekeepers to make sure smells from the previous guest are removed or treated before renting the room again. I have also sent you an apology letter as well. I am glad that the breakfast attendant was helpful. We are grateful for your business and hope to see you again in the future!
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Exceeded my expectations

By

10月 02, 2014

club

We traveled here for the Big E fair in Springfield and fortunately booked this room ahead of time so we were able to do a little research before staying (unlike last year when we didn't reserve a room in advance and had a hard time finding a place).

The price was very fair for a nice, large room with a separate bedroom. This allowed our daughter and her friend (teenagers) to sleep on the sofa bed in the living room area and my husband and I to sleep in the bedroom to give everyone a little more privacy.

The free breakfast was very nice. They had a large assortment of hot and cold breakfast items including cinnamon rolls, Greek yogurt, bacon, eggs, toast, etc.

The girls loved the pool and found it clean and the hours were pretty good (I believe 10 - 10).

The rooms were very nice, the bathroom was HUGE, the air conditioner worked, blackout curtains in the bedroom were great, and the bedding was very comfortable. There was a TV in both the living room and bedroom.

The room also had a large refrigerator, microwave, and sink.

The only drawbacks:

1. The bathroom was HUGE but with a room that sleeps 4 I would have preferred a slightly smaller bathroom and have another smaller area that just a half bath (sink and toilet). Two teenage girls monopolize a LOT of bathroom time and it would have been nice to let someone shower while another bathroom had a toilet as well as a mirror so others in the room could get ready to go out.

2. It was great having a kitchen but there were NO SUPPLIES! No dishes or spoons or anything other than the disposable plates and sporks that a previous tenant must have left. We did bring some snacks with us and thought we would at least have a bowl to mix dip into, a dish and knife to cut and serve cheese, etc. Not a major issue for sure, but strange. There were, however, about a dozen cups of various sizes.

3. There was a large mirror outside the bathroom that we ended up using to get ready while someone else was in the bathroom showering or using the toilet, but the lighting there was AWFUL.

All in all, the "pro's" FAR outweighed the "con's" of the room. We would absolutely stay here again, and probably will next year when we come back for the fair!

發表者為HotelStaff
10月 09, 2014
Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel at Holiday Inn Express Ludlow, and your comments are very important to us. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations at Holiday Inn Express Ludlow. We appreciate that you find our location to be convenient. We are glad that you found our team to be friendly and our location was convenient for your needs. I really do apologize regarding the problem you had with supplies for the kitchen area, we are required to place disposable utensils and plates in the rooms per IHG standards. We have one microwaveable dish unless one of our previous guests had taken it. I can assure you that I will be looking into the matter. As for the extra sink to help with getting dressed that would entail us to renovate the room and add plumbing we will consider that for our next renovation. Thank you.
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Very noisey both inside and outside.

By

9月 29, 2014

club

Heavy truck and trailer noise throughout the night due to proximity to major highway. Trailer "jake braking" was constant throughout the night.

發表者為CustomerCare
10月 09, 2014
Dear dew43, Thank you for staying with us and providing feedback. We do apologize for any inconvenience the noise levels during your stay may have caused you. Your review will be used to reconsider improvements needed and we hope that you can give us a chance to provide you with a better stay. Sincerely, Faith R Case Manager IHGCare
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Value

By

9月 25, 2014

club

I felt the rate for the weekend was rather expensive.

發表者為HotelStaff
10月 09, 2014
Thank you for your review. Our pricing systems carefully monitor our hotel and the compression for the market when posting any rate. Typically our rates are as competitive as anyone else's in our area for the same type of accommodations. Please consider staying with us again and I encourage anyone to shop the area when booking. We hope to see you again in the future.
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Great bed but stay away from Highway side.

By

9月 22, 2014

All good friendly service and clean. Easy check in and check out no hassles.

發表者為HotelStaff
9月 24, 2014
We appreciate you taking the time out of your day to express your thoughts on your stay with us at Holiday Inn Express Ludlow. We take pride in hearing great reviews and look forward to having you stay with us when in town. Melissa, GM
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Breakfast

By

9月 19, 2014

My ONLY complaint was the quality of the pre prepared omelettes for breakfast. They were a little over done and chewy. I have stayed in many Expresses hotels and the breakfasts there were better. More choices, but other than that the stay was wonderful. I would definitely use your hotel again

發表者為HotelStaff
9月 24, 2014
We strive in making everyone's experience the best ever! We are pleased you enjoyed yourself. Thank you for taking the time to let us know of your experience at Holiday Inn Express Ludlow. It is nice to know that you found our team nice and helpful. I am sorry the omelets were not desirable for you during your stay we have been working on trying to make our food quality better. Once again, thank you for staying with us at Holiday Inn Express Ludlow, and we all hope to have an opportunity to serve you again on your next future visit. Melissa, GM
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Comfortable Stay

By

9月 03, 2014

club

I've stayed here many times, and as usual, my recent stay was pleasant. The beds are comfortable, the staff is always friendly, and the rooms are clean. In general, I feel like this hotel is a little on the expensive side, especially considering the area, but I continue to pay the rates because it's in a convenient location. My only complaint would be the room keys. Without fail, the last three times I've stayed at this location, we've had to get new room keys issued daily. For some reason, they always stop working. A little inconvenient, but certainly not a deal breaker.

My only other comment, specifically relating to my most recent stay, would be the hotel seemed unprepared at breakfast time on Sunday, 8/31/14. The hotel was fully booked, maybe because of a local festival. They couldn't keep the coffee or food replenished due to the number of people. After 3 attempts in the course of an hour, we gave up and went elsewhere.

發表者為HotelStaff
9月 24, 2014
Especially nice to hear from repeat guests! Glad we are able to continue to make you feel welcome again and again. Thank you for taking to provide our team with some feedback. I apologize that we did not meet your expectations in some areas of your stay. Our breakfast team takes pride in providing breakfast for our guests, so it is a bit troubling to hear of this let down. We had a large Portuguese Festival in town and it is especially difficult to keep up with breakfast during this weekend. We had 3 people in the area trying to keep breakfast going and filled with food sorry you were not able to eat with us and had to go somewhere else. I appreciate your feedback and our team will take the opportunity to improve in the areas above. Fare well, Until we meet again. Melissa, GM
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