My apologies for my last review. I believe in honesty and was having a moment. overall we enjoyed our stay at holiday inn express Manhattan. I would definitely stay again and do recommend everyone to stay there. Despite a few minor inconveniences. The convenience and location of the hotel alone was great and very close to many major attractions. The staff was good too. Breakfast does need some help. thank you.
閱讀較多
閱讀較少
Don't Recommend...
ByGuest1234!!!
8月 18, 2021
The room I stayed in was awful. There was lots of mold all over the ceiling in the bathroom. The wall paper was peeling off. The air conditioner sounded like a truck idling in the room. You couldn't tell what temperature the room was as the display was broken. When you would turn the temperature down it only stays down for about 5 minutes until it turns itself back up. This is not ideal since it is summer and quite hot. When I arrived at the hotel my key card didn't work. I had to try and resolve this 4 different times.
The remote control didn't work. You had to get up to turn the tv on and off.
My room didn't have any hand soap in the bathroom. I had to call and request some. At first the girl wanted me to come to the desk and get it. I had to ask for it to be brought up.
A number of the cleaning staff was walking around without their noses in their masks. The only protein offered for breakfast is hard boiled eggs. The rest is essentially white bread. The first morning there were overflowing garbage bags just sitting in the corner.
I chose this hotel based on the location and the number of positive reviews I read. I'm not sure if people are paid for these reviews? I found the hotel to be extremely low quality. I expected it to be basic, but clean.
I'm an IHG platinum member, so much for that..... I would pay more to stay somewhere nicer. Lesson learned.
閱讀較多
閱讀較少
DO NOT STAY HERE!!
ByWJ00
1月 25, 2020
READ ENTIRELY. I stayed in this hotel last week. The young Latino girl who checked my luggage in and checked my luggage out when my room was ready, STOLE over $300 dollars worth of makeup and jewelry from me. I filed a complaint with the manager who seemed very in denial, yet it was only ONE girl who handled my luggage. Funny thing is, I stayed at the hotel three nights. I realized my items were missing 5 minutes after I made it to my room (which by the way is old, stains in the room, dust on the air conditioner, no mini fridge, and the heater doesn’t work). I immediately went back down stairs and the girl had left work THAT FAST. Also, they wouldn’t disclose her name and claimed this is “rare”. The rest of my stay, the girl was NOT at work. Very ironic how she was the only person to check my luggage in and check it out and then she doesn’t return to work. Also, they promised to get back with me in a week. It has been a week and all they keep telling me is to wait for the insurance company to call and they have NO IDEA when that will be or what to expect because “they don’t know”. I had to file a complaint on a CORPORATE level and now the corporate people are saying the same thing. No empathy at all. Their responses are repetitive like a robot. They do not care!!!! They steal your things and Tiffany the manager is a poor excuse of a manager.
閱讀較多
閱讀較少
Eccellente
ByBen1960
12月 03, 2019
Consigliatissimo hotel in piena Midtown.Posizione fantastica,strepitosa vista sull'Empire dal 16°piano,colazione super e abbondante,camera un po piccola ma pulitissima,bagno ok e asciugamani puliti tutti i giorni.Cassaforte e caffè in camera graditissimi.Personale simpatico ed efficentissimo. Per un 3 stelle a NY é veramente il top.Ci tornerò sicuramente.Bravi a tutti i ragazzi dello staff,siete stati super. Ciaoooo.
閱讀較多
閱讀較少
Great Location
BySisters Vacation
10月 20, 2014
I've stayed in this area twice in the last 3 months for a total of 9 days but at 2 different hotels. Holiday Inn provided us with a nice room, quality service and a good breakfast. Your staff was friendly, knowledgeable and efficient. We had a nice stay in NYC. We would stay at this location again.
閱讀較多
閱讀較少
Comfortable room and very clean
By
10月 20, 2014
Great room and very comfortable. The service was great, staff very friendly and helpful. Very clean property. The heating and cooling units are noisy and should be changed to the silent VRF heat pumps that are being installed in other hotels.
閱讀較多
閱讀較少
Excellent hotel
ByKNJCH
10月 18, 2014
Front desk staff were friendly and efficient in check-in. Cleaning staff were excellent and kept the room in tip-top condition. Thank you so much. Was really pleased with my 3 nights stay in this hotel and would highly recommend this place to anyone who wants to visit NYC.
閱讀較多
閱讀較少
Bien situado. Mala relación calidad precio.
ByCarmi 55
10月 17, 2014
Habitación pequeña y muebles viejos y con poco espacio para guardar maletas, enseres. Poca movilidad y en el cuarto de baño no hay lugar para dejar los enseres de aseo. Habitación enmoquetada, cuya limpieza deja mucho que desear. Mucho ruido exterior a pesar de estar en un 6º piso. Personal muy maleducado, salvo el del servicio de desayuno. Wifi escaso y con cambios de contraseña semanales, pero con reconexión casi continua, por lo que la señal se iba continuamente.
閱讀較多
閱讀較少
Great location
ByAndy224
10月 17, 2014
We've stayed here several times and have always had a great stay. Close to Broadway, but far enough from Times Sq to be quieter if that's what you're looking for.
閱讀較多
閱讀較少
Great location
ByManon26
10月 15, 2014
the location was perfect and the room were confortable
閱讀較多
閱讀較少
Nice property, great staff
Byny36pitman
10月 14, 2014
The staff were very friendly, helpful, and professional. I asked for and received very good recommendations for dining and shopping in the neighborhood. The staff choices were spot on for what I wanted.
閱讀較多
閱讀較少
Great Stay, relaxing
Byss4311
10月 14, 2014
Great location and stay. Comfortable bed and great facility
Update on original post
ByJlucy03
10月 26, 2021
My apologies for my last review. I believe in honesty and was having a moment. overall we enjoyed our stay at holiday inn express Manhattan. I would definitely stay again and do recommend everyone to stay there. Despite a few minor inconveniences. The convenience and location of the hotel alone was great and very close to many major attractions. The staff was good too. Breakfast does need some help. thank you.
Don't Recommend...
ByGuest1234!!!
8月 18, 2021
The room I stayed in was awful. There was lots of mold all over the ceiling in the bathroom. The wall paper was peeling off. The air conditioner sounded like a truck idling in the room. You couldn't tell what temperature the room was as the display was broken. When you would turn the temperature down it only stays down for about 5 minutes until it turns itself back up. This is not ideal since it is summer and quite hot. When I arrived at the hotel my key card didn't work. I had to try and resolve this 4 different times.
The remote control didn't work. You had to get up to turn the tv on and off.
My room didn't have any hand soap in the bathroom. I had to call and request some. At first the girl wanted me to come to the desk and get it. I had to ask for it to be brought up.
A number of the cleaning staff was walking around without their noses in their masks. The only protein offered for breakfast is hard boiled eggs. The rest is essentially white bread. The first morning there were overflowing garbage bags just sitting in the corner.
I chose this hotel based on the location and the number of positive reviews I read. I'm not sure if people are paid for these reviews? I found the hotel to be extremely low quality. I expected it to be basic, but clean.
I'm an IHG platinum member, so much for that..... I would pay more to stay somewhere nicer. Lesson learned.
DO NOT STAY HERE!!
ByWJ00
1月 25, 2020
READ ENTIRELY. I stayed in this hotel last week. The young Latino girl who checked my luggage in and checked my luggage out when my room was ready, STOLE over $300 dollars worth of makeup and jewelry from me. I filed a complaint with the manager who seemed very in denial, yet it was only ONE girl who handled my luggage. Funny thing is, I stayed at the hotel three nights. I realized my items were missing 5 minutes after I made it to my room (which by the way is old, stains in the room, dust on the air conditioner, no mini fridge, and the heater doesn’t work). I immediately went back down stairs and the girl had left work THAT FAST. Also, they wouldn’t disclose her name and claimed this is “rare”. The rest of my stay, the girl was NOT at work. Very ironic how she was the only person to check my luggage in and check it out and then she doesn’t return to work. Also, they promised to get back with me in a week. It has been a week and all they keep telling me is to wait for the insurance company to call and they have NO IDEA when that will be or what to expect because “they don’t know”. I had to file a complaint on a CORPORATE level and now the corporate people are saying the same thing. No empathy at all. Their responses are repetitive like a robot. They do not care!!!! They steal your things and Tiffany the manager is a poor excuse of a manager.
Eccellente
ByBen1960
12月 03, 2019
Consigliatissimo hotel in piena Midtown.Posizione fantastica,strepitosa vista sull'Empire dal 16°piano,colazione super e abbondante,camera un po piccola ma pulitissima,bagno ok e asciugamani puliti tutti i giorni.Cassaforte e caffè in camera graditissimi.Personale simpatico ed efficentissimo. Per un 3 stelle a NY é veramente il top.Ci tornerò sicuramente.Bravi a tutti i ragazzi dello staff,siete stati super. Ciaoooo.
Great Location
BySisters Vacation
10月 20, 2014
I've stayed in this area twice in the last 3 months for a total of 9 days but at 2 different hotels. Holiday Inn provided us with a nice room, quality service and a good breakfast. Your staff was friendly, knowledgeable and efficient. We had a nice stay in NYC. We would stay at this location again.
Comfortable room and very clean
By
10月 20, 2014
Great room and very comfortable. The service was great, staff very friendly and helpful. Very clean property.
The heating and cooling units are noisy and should be changed to the silent VRF heat pumps that are being installed in other hotels.
Excellent hotel
ByKNJCH
10月 18, 2014
Front desk staff were friendly and efficient in check-in. Cleaning staff were excellent and kept the room in tip-top condition. Thank you so much. Was really pleased with my 3 nights stay in this hotel and would highly recommend this place to anyone who wants to visit NYC.
Bien situado. Mala relación calidad precio.
ByCarmi 55
10月 17, 2014
Habitación pequeña y muebles viejos y con poco espacio para guardar maletas, enseres. Poca movilidad y en el cuarto de baño no hay lugar para dejar los enseres de aseo. Habitación enmoquetada, cuya limpieza deja mucho que desear. Mucho ruido exterior a pesar de estar en un 6º piso. Personal muy maleducado, salvo el del servicio de desayuno. Wifi escaso y con cambios de contraseña semanales, pero con reconexión casi continua, por lo que la señal se iba continuamente.
Great location
ByAndy224
10月 17, 2014
We've stayed here several times and have always had a great stay. Close to Broadway, but far enough from Times Sq to be quieter if that's what you're looking for.
Great location
ByManon26
10月 15, 2014
the location was perfect and the room were confortable
Nice property, great staff
Byny36pitman
10月 14, 2014
The staff were very friendly, helpful, and professional. I asked for and received very good recommendations for dining and shopping in the neighborhood. The staff choices were spot on for what I wanted.
Great Stay, relaxing
Byss4311
10月 14, 2014
Great location and stay. Comfortable bed and great facility