I have never been treated so poorly at a hotel. We were delayed getting a rental car and ended up showing up at the hotel at 1:30am. The terrible staff at the Holiday Inn gave my reservation away and all the rooms were taken. If that wasnt bad enough they made no effort to help me find another place to stay with my 3 kids. Then they proceeded to tell me they had tried to call and it was my fault that I did not answer (no missed calls or message on my phone). So they also lied to me. Terrible service. Terrible management.
I have usually stayed at holiday inn but will take my business elsewhere in the future.
There is no excuse for how they treated me and my family.
Terrible Management
ByNot Helped.
8月 02, 2021
I have never been treated so poorly at a hotel. We were delayed getting a rental car and ended up showing up at the hotel at 1:30am. The terrible staff at the Holiday Inn gave my reservation away and all the rooms were taken. If that wasnt bad enough they made no effort to help me find another place to stay with my 3 kids. Then they proceeded to tell me they had tried to call and it was my fault that I did not answer (no missed calls or message on my phone). So they also lied to me. Terrible service. Terrible management.
I have usually stayed at holiday inn but will take my business elsewhere in the future.
There is no excuse for how they treated me and my family.