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Holiday Inn Express & Suites Plano East - Richardson

2001 E President George Bush Highway , Plano, Texas 75074

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50%
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整體經驗

3.5

根據 4 評論
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Ratings Breakdown

4評論

  • 5 星級
    2
  • 4 星級
  • 3 星級
    1
  • 2 星級
  • 1 星級
    1

Left purse in room

By

3月 23, 2022

I have to send a big thank you to Taylor Allen, General Mgr, for going to all the trouble of keeping my purse that I left in my room, safe and sound and putting it in a box for shipment to me. I received it safe and sound and all of the contents were intact. Thanks again Taylor.

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Significant Decline

By

11月 14, 2021

This was my go-to hotel in Dallas, regardless of the location for my training. Prior to my last week-long stay I loved this location. Unfortunately, this last week changed that and I am having to switch to another hotel. First, I had a friend that decided to come stay with me, so I asked the person at the front desk to add her to my room. She didn't make eye-contact and just said, I don't know what you mean. So I said I'd like to add her to my room so she can stay with me. With much attitude, she replied "so let her in your room." The point was, I wasn't going to be there and I needed her added to my room so she could have a key. She refused to do it on the computer as asked, wrote it down, and as expected when my friend arrived, they wouldn't let her in. Then eventually someone walked over to her and handed her a key and let her in, no ID, not confirmation, nothing. That is absolutely scary.

My next issue was breakfast. I stay almost exclusively at HIE. While I know some don't offer biscuits and gravy every day, this hotel never offered biscuits and gravy. Just meat (and like someone else said, ill looking sausage, and gross looking eggs), and the fruit looked like someone played catch with it. The bananas were almost too ripe to use in banana bread. The apple juice as mostly water. The muffins were some off brand I've never seen at HIE before.

The last night we were there, for some reason there was no power. It had stormed the night before, but not only were there no storms this night, everyone else around appeared to have electricity. There was a generator apparently but only one light in the room worked and we lost internet and TV, meaning I couldn't get important work done. There was no explanation for the power outage, to be honest, under all the other odd changes I couldn't help but wonder if they hadn't paid their bill.

I believe, and a staff member indicated, management has changed at this hotel, and it's not a good change.

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Loved It

By

9月 23, 2021

I have stayed at several Holiday Inn Expresses and this has to be one of the nicest ones I've been to. Must be relatively new. Very clean with helpful staff. Got a king bed room with couch area - very nice - with soft bed sheets. The bed was comfortable (given that I do not normally sleep there). Breakfast was nice most of the usual pre-COVID choices. Only thing I missed was the pancakes but that's not a deal breaker for me. I would definitely stay again.

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Housekeeping stole wife’s makeup upon retrieval

By

5月 29, 2019

My wife & I stayed here during Memorial weekend. Wife accidentally forgot her cosmetic bag when we left. Called hotel & they were able to retrieve bag but the valuables such as too face eye shadows, Prada perfume, base makeup, lipstick, etc all gone. Value $202.00

Very disappointed to say the least. Of course, that will be coming out of my pocket now.

Everyone Beware of your belongings at this hotel!

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