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Holiday Inn Express South Lake Tahoe

3961 Lake Tahoe Boulevard , South Lake Tahoe, California 96150

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房客評論
每一道評論和評比皆已經確認過,確實為實際入住飯店的房客所提供的資訊。
85%
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整體經驗

4.3

根據 141 評論
85%
推薦此物業

Ratings Breakdown

141評論

  • 5 星級
    88
  • 4 星級
    29
  • 3 星級
    10
  • 2 星級
    5
  • 1 星級
    9

Violation of Privacy

By

2月 05, 2021

Please read this review if you care about your safety and privacy!

This staff at this Holiday Express in Tahoe is incompetent and gave another guest access to our room. My family and I checked into the hotel on a Friday night for a two-night stay. On Saturday evening we came back to the hotel around 5:00pm and witnessed another guest open our room several times and then step in. My husband informed the other guest that, that was our room. This was suspicious behavior. I then went to the lobby and asked the employee who was working the front desk at the time how this happened, and she said she made a mistake and checked the guest into our room and "thought" we had checked out. Mind you she is the same person who checked us in on Friday and confirmed with me that we had a two-night reservation. Then she proceeds to tell me how they have a new night staff and that they are the ones who made the mistake. I asked to speak with a manager but was told the manager does not work weekends and to reach her via email. The way this was handled made me question the integrity of the individual working at the front desk. 

It is very disappointing how poorly this situation was handled with a lack of sympathy and urgency. I wrote an email to the manager (Kathleen Mason) with my concerns. Based on her reply it was clare that ensuring the safety and privacy of their guest is not a priority for their property.  I called the hotel on Monday to speak with her because I did not get a reply back to my initial email to her. She told me she was too busy with other administrative tasks and that she would call me back after speaking with her staff. There was no follow up from her so I reached out to her via email.  She responded back in an email to apologize and offer me "points" for my stay. This incident was a violation of privacy and a breach of safety. We were traveling with our two-year-old son and for a hotel staff to be careless is appalling. Anything could have happened; this situation could have been worse if we had been in our room at the time or even came face to face with the guest who would have not been understanding.

With all the above the icing on the cake was Sunday morning. My husband was loading up our car to leave and was approached by an employee of the hotel throwing claims on us that we were speeding in the hotel parking the night before. My husband questioned him since our vehicle never left the the facility since 5:00pm the night before. We left the hotel by foot to go have dinner and returned around 10:30pm. The man was getting rude with my husband and would not give my husband his name. I asked him his name and he said he is the "engineer." Jerry (the office staff disclosed his name later) the "engineer" is the maintenance guy who needs to be educated on how to speak to hotel gust. The roads are slippery, I have a two-year-old baby with me, hotel guests are walking around, why would we be speeding in a parking lot risking lives of others and ourselves? 

Overall my experience at this hotel, their staff, and management was unacceptable and I want other individuals to be aware of what happened to ensure they stay somewhere else where the safety and privacy of their guests is a priority unlike the Holiday Express in Tahoe..

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Comfortable overnight stay

By

10月 11, 2014

Our stay was one night on the way to North Lake Tahoe. The weather was atrocious, but we were able to settle in and be comfortable very quickly and had a good night's rest.

發表者為HotelStaff
10月 20, 2014
We are happy to know that you had a comfortable stay. We are sorry about the weather and hope that it doesn't keep you from wanting to visit us again! Thank you for your review.
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Pleasant stay

By

10月 09, 2014

Our two night stay in the hotel exceeded all of our expectations. The staff was friendly, courteous, and helpful The room was very clean and well appointed.

發表者為HotelStaff
10月 20, 2014
Thank you for your 5-star review. We are happy to hear that we exceeded your expectations. We hope we get a chance to exceed your expectations once again!
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Great location, comfortable bed

By

10月 03, 2014

club

Stopped here mid Sept on a motorcycle trip. Nice room and breakfast. Enjoyed the pool and hot tub.

發表者為HotelStaff
10月 20, 2014
We are pleased to know you that we could accommodate you on your motorcycle trip and you enjoyed your room, breakfast and hot tub. Thank you for your review and we hope you come visit with us again
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upgraded room

By

10月 03, 2014

club

It was great to have two rooms with two king beds, dining table and chairs, bar area, and 2 TVs.

發表者為HotelStaff
10月 20, 2014
Thank you for your review. We are so pleased to hear that you enjoyed both your room and your upgrade. we hope to see you again soon!
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Mr.

By

10月 01, 2014

platinumelite

Great Hotel, enjoyed our stay, Breakfast Bar had a lot of good choices, internet from the room worked great and TV was well positioned within the room.

發表者為HotelStaff
10月 03, 2014
We are delighted you read your review and happy that you enjoyed you stay. Please don't let this be the last time we get to service you. Thank you!
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Should have stayed longer

By

9月 28, 2014

Wonderful location, but it was a pity we didn't have a view of the lake. The room was quiet, clean and the breakfast had plenty of choice. A good place to stay

發表者為HotelStaff
10月 03, 2014
Thank you for your kind words. We are happy that you were enjoyed your stay. I hope you get a chance to stay with us again!
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Met our needs/requirements

By

9月 26, 2014

platinumelite

The basic requirements of for our stay (location, clean, secure feeling, etc) were met at an acceptable cost - but there was nothing special that made this place stand out above others of similar price. Example, staff was friendly and responsive but below that of other places we've stayed. One morning orange juice was more water than orange juice. Empty beer can on stair well for more than 24 hours before we removed.

發表者為HotelStaff
10月 03, 2014
It is a constant goal of ours to exceed your expectations and we are so sorry if you feel that we didn't meet those goals. We do hope we get a chance to make it up to you in the near future. Thank you.
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Good Place, Location

By

9月 24, 2014

club

Overall liked Holiday Inn, South Shore. The location is great with plenty of off street parking. The room was modern and clean. I had 2 minor problems: getting the room temperature to a comfortable level. The system was either too hot or too cold (I did finally get it set right). The other was a very soft bed. I prefer a firm mattress. The staff was attentive. The morning breakfast was excellent, much better than one usually finds. I would stay at this Holiday Inn again.

發表者為HotelStaff
10月 03, 2014
Sorry to hear about your minor issues, although we are happy to hear that it didn't ruin you overall experience. I hope we get the chance to make it up to you soon!
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Very clean and friendly

By

9月 23, 2014

Really enjoyed staying here. Staff is super friendly and helpful. Rooms were very clean and nice. Quiet and in perfect location. breakfast was good with lots of variety.

發表者為HotelStaff
10月 03, 2014
Thank you for your five star review, we are happy to know that you appreciated our property and our staff. We hope to see you return soon.
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Very nice

By

9月 22, 2014

club

Nice place to stay. This is the way all motels should be.

發表者為HotelStaff
9月 25, 2014
That exactly what we want to hear! Thank you for your review. We hope to welcome you back very soon!
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Anniversary get away

By

9月 19, 2014

I travel frequently for business, but this was a leisure trip to Lake Tahoe. My wife and I had a very pleasant stay. The room was comfortable and the staff was helpful and very friendly. Nice location that allowed us to walk to most places we wanted to.

發表者為HotelStaff
9月 25, 2014
Happy Anniversary! We are honored to know that you chose to stay with us during such an special occasion! We that you enjoyed your stay and we are looking forward to your next stay.
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