 Guest Reviews
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87%
Recommend This Property
Overall Experience 4.3
87%
Recommend This Property
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Only one star because no star isn’t an option
ByEddie531
May 10, 2021
Worst stay. We travel a lot for competitions, usually stay at a more accommodating hotel down the street where we are valued as members but stayed here to stay with friends. Pool was a swamp, couldn’t see the bottom or even your own feet in front of u through it, hot tub wasn’t even taken care of enough to be open to guest so besides not being ready for guest can’t comment on that. Room had ashes on the bed, trashes hadn’t been cleared out from the last guests. Took a shower and the faucet wouldn’t shut off so on top of uncomfortable beds was hard to sleep with the sound of water running all night. Was told maintenance would be there in the morning but that didn’t help our (very overpriced) night stay. After looking for it to be made right, was only offered insufficient reward points which don’t help much since we will never stay again. Save yourself the trouble and choose the better option right down the street.
Great place to stay
Byblaze 58
October 14, 2014
Friendly Staff. Clean rooms and common areas. Always welcome upon arrival. Makes you feel at home when on the road.
Nice place, internet is very slow
Byjimmy121212
October 13, 2014
Nice clean place with friendly people, internet is very slow.
Good hotel but with issues
ByForBusiness2014
October 07, 2014
The location is great for me, and I’ve enjoyed staying there over the last 3 – 4yrs of visiting the area for business until this time. It was like a fraternity took over management of the place. All the employees I saw were young and dress like they were heading to a frat party. One guy wore a button down shirt that was unbuttoned flapping in the wind with a wife beater tee shirt and pants that rode low on his hip. Nothing wrong with that unless you were representing a company in a professional environment. The wet stale carpet smell in my room was giving me a headache. I called the front desk several times but could not reach anyone. I walked down to find the young girl out front smoking and texting away. She was oblivious of my trying to reach her. To solve my problem she gave me an air fresher to try to cover the smell and fan to draw air in to the room. The air fresher did little, but the fan kept me from canceling my reservations and leaving. It’s a great hotel/location that needs a little better management.
Location and comfort
ByLD4850
October 03, 2014
This hotel is located central to most events in the Omaha and Bellevue area. My wife and I were there to attend a retired USAF aircrew reunion and this hotel was located within 5 miles of every event or meeting we attended. Because of the location we were able to return to the hotel and freshen up before the next scheduled event. Restaurants are close to and in some cases next just minutes from it. The hotel was clean the entire time we were there, including the outside areas.
Omaha
ByDebste
September 29, 2014
they need to hire more staff
Breakfast not on time
No selection at breakfast
No internet
Poor location and service.
ByKRRoadWarrior
September 12, 2014
This hotel turned out to be in a poor location that is not well kept and the staff was unfriendly, poorly dressed and inattentive to their guests. I would suggest that you avoid this hotel in favor of the much better hotels in the Omaha area.
Great Location, Comfortable Room, Excellent & Friendly Staff
Byraivin
September 06, 2014
This hotel was very nice. It was REALLY hot when we stayed here and the a/c unit in the room worked perfectly. The room was clean, comfortable and the perfect size for the 3 of us. We enjoyed the pool and the hot tub as well. The breakfast was among one of the best we have seen. They have a pancake machine (instead of a waffle maker like most hotels have), breads, bagels, eggs, biscuits and gravy, sausage, juice, etc. It was a great value for sure! The front desk staff, housekeepers and the people running the breakfast each day were friendly and helpful. The location is perfect. It's right off the highway, but in a quiet area. Walmart is close as well as lots of restaurants and shopping. The entrance to Offutt AFB is also just a few minutes away. Highly recommend this hotel if you are in the area.
management response
ByWm. E.
September 03, 2014
He was apologetic when told about tissue and TV issues. Promised he'd look into extra points for stay as compensation. Said 10,000 but would have to get manager's permission.
Easy comfortable stay
ByRay-22
August 31, 2014
Hotel staff was attentive and helpful. Room was clean and internet connection was adequate. Easy check-in and check out with no hassles. Evening beer, wine, and snacks were a surprise and enjoyed. Great place to stay.
Great Staff, very caring
ByRed1313
August 27, 2014
Really enjoy this particular HIE. I make it an effort to go there every time I'm in Omaha no matter what part of Omaha I'm going to be visiting.
They make me fill safe and secure. I always get great service from the staff and can depend on it being very clean and in great shape.
HI EXP Air force
ByJingjun
August 26, 2014
Wish there was mouth wash in room, nice free breakfast, would be nice if salsa and chesse offered to top eggs since they were bland. Overall more happy than most hotels within the brand.