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Guest Reviews
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0%
Recommend This Property

Overall Experience

2.3

based on 3 reviews
0%
Recommend This Property

Ratings Breakdown

3reviews

  • 5 Stars
  • 4 Stars
  • 3 Stars
    1
  • 2 Stars
    2
  • 1 Stars

Would not recommend

By

July 26, 2021

The location was nice and walking distance to multiple restaurants. It was a quick drive to shopping and hikes.

The cleaning plan due to COVID was to put towels out in the hall and receive clean towels back. Our dirty towels were taken and we never got clean towels returned. When we went to the desk to get towels they only had full size towels available.

We rented two of the conference rooms for our family reunion. The information was misplaced so we had to move all of our items into a room less than half the size for a day and then move it all back. There was bill compensation for this, but it was stressful and did not allow our family to bond in one room as the second room was much too small.

There is no fridge or microwave in the rooms. There is also no ice machine on the first floor.

Our room was pretty humid and the AC didn’t work at all in our conference room. After communicating with multiple employees and being told it was fine, one nice man brought us a portable AC.

There is no luggage rack in the room.

The body wash provided was completely empty. There is no heat lamp or suction fan in the bathroom.

Breakfast was 1-3 options daily. Breakfast began at 6 and 75% of the days we stayed there was only one option by 7:30. The worker in the kitchen was visibly annoyed if an adult wanted cereal for breakfast.

The floors, lobby, and breakfast area were sanitized and cleaned frequently throughout our visit.

Most of the staff were friendly. Although, two of the ladies that worked there seemed bothered by us asking for anything. The overnight worker was very helpful in providing information on sites and activities in town.

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What happened used to be my family’s go to ?

By

July 24, 2021

Room was dirty floor wasn’t vacuumed bathroom was dirty hair fingerprints all over bed linens were dirty or stained don’t wanna know which ? Tv not working. We were charged twice for our room also . Sure we’ll get the over charge back but how disappointed we were with our dirty room .

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Stay ruined by one staff member

By

May 05, 2021

As someone who travels often for both professional and personal reasons, I never felt the need to write a review until now. Sadly, one front desk staff member (Thomas) was extremely rude, disrespectful, and ruined our entire stay as well as my impression of the holiday inn brand. Only because of this one staff member, I will never stay at this or any other holiday inn express in the near future. He was not only rude to people staying at the hotel but also his co-workers. I honestly cannot believe he is still working at this hotel or in any customer service capacity!

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