 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
71%
Recommend This Property
Overall Experience 3.6
71%
Recommend This Property
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Filthy and had to leave
ByEmily Chesapeake
July 26, 2020
We booked this hotel for a 3 day stay while my husband was working in the area, our bathroom was so dirty we didn’t end up staying and left to go find a different hotel. There was Dirt and hair all over The floor and there was hair all over the “clean” towels. It was so gross we couldn’t even stay! The back of the toilet was gross and didn’t even look like it was put together the right way.
Dirty Room
ByBridie57
July 07, 2020
When checking in I should have been told the pool was closed and that there was no breakfast. I dont consider a whie bag with an orange juice and granola bar breakfast. The room had not been cleaned when I arrived. There were cheese its all around the couch. The night stand was sticky where something had been spilled. The air conditioner leaked on the floor so I could not walk on half the floor. This place was more like staying home cleaning up after other people.
Not Your Normal Holiday Inn
ByRhondabear
August 12, 2019
Looks more like an Americas Best Value Inn Do not stay
Nice place
Bymmcc444
October 07, 2014
It's a good Holiday Inn Express. The hotel was clean, the room was comfortable, and breakfast was tasty.
I wasn't a fan of the wall AC unit in my room. It needed to be on all the time, so even on its low setting it felt breezy as I was sleeping. This didn't hurt my sleep terribly though, so it wasn't a big deal.
Wonderful stay
BySonShine Photography
September 30, 2014
I was so grateful to find an available Holiday Inn Express near the location we were visiting. My husband and myself have been traveling more in the last few months and have found that we prefer the Holiday Inn locations over any other. They are now the first place we try when out or when making reservations.
Great Location, Great Staff
ByBRENAL
September 29, 2014
Perfect for any reason. Grounds are quiet and clean.
Room was perfect
Matress was perfect
No complaints
Would highly recommend this property
Whole in wall under the sink
ByRHT's
September 24, 2014
Just an FYI....The hotel had obviously had a previous issue with the sink plumbing. There was a approx. 2 foot x 2 foot hole in the wall under the sink area. Suggest you complete repairs before renting the room.
Also, the tube needed to be re-finished. Rust spot around drain.
Exceptional Hotel and Staff
ByWillis P
September 17, 2014
The Holiday Inn Express experience is one of the best I have had in recent years. I have traveled extensively over the last 20 years and have stayed at most major brand hotels. Albeit, a five star hotel will give a five star experience, the overall experience at the Holiday Inn Express Chesapeake is unparalleled, including other HIE hotels, The difference and the x factor is the the attentive staff. From the Christine and property manager Shashi to front desk personnel, Whitney, Dru and Monica to other staff Sabrina and Britney, the staff is wonderful! They should be commended and are an asset to your organization!
Good Price, good service, needs updating
Bycmh6652
September 17, 2014
The price was right, the room was not. For a Holiday Inn I expected more. Very outdated and in need of repairs. The hot tub had buttons missing, and the cold and hot water were reversed. TV stand was broken so I had to be careful tilting it or turning it. Furniture and carpet were in need of a deep cleaning. However, the bed was immaculate and linens clean and fresh. Slept very well. Food was good and had a nice selection. The fresh baked cinnamon rolls were great. Coffee adequate. Front desk service was friendly and helpful. Not sure if I would stay here again unless I had no other choice or they were recently remodeled.
Great peopleare employed here.
ByJo/Ja
September 08, 2014
Great place to stay and relax. Nice people, clean rooms, good breakfast. Easy check in and check out.
Service
Bynd2919
September 06, 2014
Everyone was friendly and attentive. The beds were comfortable and the rooms were nice.
Comfortable bed but rooms need more attention
ByAndiiCCY12
September 06, 2014
I have been staying at this location every time I visit the Hampton Roads area for over 3 years now. The staff is always pleasant and the beds are always comfortable. There are, though, little things that are causing me to consider a change. During my most recent visit, someone had removed the screws from the silver circular backing in the shower and it was hanging off when I checked into my room. To add to that, I had to wait for an additional towel because they were drying them. There have been other little things during previous visits and little things start to add up. Oh, and I received absolutely NO recognition as an IHG Rewards member for the second time in a row.