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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.4

based on 130 reviews
92%
Recommend This Property

Ratings Breakdown

130reviews

  • 5 Stars
    85
  • 4 Stars
    27
  • 3 Stars
    9
  • 2 Stars
    6
  • 1 Stars
    3

Nice, friendly place

By

October 16, 2014

club

Comfortable stay. Great, helpful, polite staff. Location.

Posted byHotelStaff
October 22, 2014
Thank you for you kind comments our staff really appreciate it
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Great Service and personnel

By

October 06, 2014

platinumelite

Overall great location and service. First of many stops to see NE foliage and visit fort/historical sites. Other stops will include other Holiday Inn operations for points of comparasions.

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Great stay

By

September 23, 2014

club

My trip wouldn't have been complete without the friendly staff and cleanliness of the Inn.

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Pleased with overall stay and accommodations.

By

September 19, 2014

club

No complaints ...friendly staff and quiet surroundings.

Posted byHotelStaff
September 25, 2014
Thank you very much for the kind comments. We hope to see you again in the future
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I will miss you all

By

September 18, 2014

I qalways feel like I am a part of the family at Montgomery Holiday Inn. I am always taken care of and I will miss the great customer service of the staff...
Donnie
Pat
Cristian
Denise

Love ya'll....Mandella

Posted byHotelStaff
September 25, 2014
Thank you so much for the lovely comments. We are glad to have been a part of your stay here. We will miss you as well
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Great stay at a very convenient location near West Poin t

By

September 16, 2014

Staff was excellent, room was outstanding and breakfast hit the spot to help start out a long day at West Point! Overall, an outstanding stay!

Posted byHotelStaff
September 25, 2014
We appreciate your comments. Our staff are very happy that you enjoyed the breakfast and that they were able to make your stay an outstanding one.
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The BEST matresses!

By

September 11, 2014

club

I was pleasantly surprised with my visit to this hotel!
Thank you again.

Posted byHotelStaff
September 25, 2014
Thank you for kind comments much appreciate it.
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friendly and clean

By

September 04, 2014

this hotel was clean and the staff was friendly !!!

Posted byHotelStaff
September 25, 2014
Thanks for the comments we appreciate it, and glad to make your stay a great one
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Sleepful on the Hudson

By

September 04, 2014

platinumelite

Confusion at check in as our nights were prepaid with points. I still received a bill the next day (same problem) but it was remedied by the manager. No mention of Priority Club membership (no free water ect.) but that is a recurring theme. Very clean. Great BBQ just across the parking lot. Great housekeeping

Posted byHotelStaff
September 25, 2014
Thank you for your comments. We apologize for the confusion of your billing as you stayed with with your points. Since you were staying with points I am surprised that you were not recognized at check-in of your membership status. As a normal practice we review all VIP check-ins prior to arrival so we are always aware who our members are before they check-in.
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Very good Service

By

September 03, 2014

platinumelite

Nice hotel, in good location, with good service. Room nice but could be bigger.

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Overall Best Choise

By

August 28, 2014

Easy access to everything. Very clean, fresh , bright! Rooms clean, looks new, AC worked wonderful, Beds so comfortable. It was a very busy weekend and the hotel was FULL, so the staff was very busy. Have to say everyone was helpful and very friendly, from the front desk, breakfast buffet staff, to house keeping. I would recommend this Hotel to anyone...
My parents got a Handicap room and it was more then we expected. The shower area was huge for a wheel chair to roll in to the king size bed...

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West Point Ring Weekend

By

August 28, 2014

Sadly disappointed by little things in the room, like the stark lack of lighting and flimsy, cheap plastic "glasses", and this in a Suite. Why can Homewood Suites by Hilton offer so much more in their rooms and charge less? Then adding in the incident with the Housekeeper entering our room without knocking: Just not our best experience. I am an experienced World Traveler and expect better from IHG.

Posted byCustomerCare
September 08, 2014
Dear Southport2010, Thank you so much for taking the time to leave us your feedback. We value you as our IHG Rewards club Gold member. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. We can assure you that your comfort and satisfaction are of utmost importance to us and for that please accept my sincere apologies if your stay was negatively affected by the condition of the room assigned to you and housekeeping service. We appreciate you bringing this matter into our attention as this is our best resource for improving guest satisfaction. This feedback will be shared with the appropriate people that can help us make a difference to ensure our valued guests' needs and expectations are met in the future. Thank you again for your review and we hope to have an opportunity of welcoming you back again soon. Sincerely, Krysllin G. Case Manager IHGCare
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