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Holiday Inn Express Gatlinburg Downtown

322 Historic Nature Trail , Gatlinburg, Tennessee 37738

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
60%
Recommend This Property

Overall Experience

3.6

based on 5 reviews
60%
Recommend This Property

Ratings Breakdown

5reviews

  • 5 Stars
    3
  • 4 Stars
  • 3 Stars
  • 2 Stars
    1
  • 1 Stars
    1

Wonderful Family Trip

By

August 10, 2021

We stayed with 2 toddlers and thoroughly enjoyed our stay. The staff was so nice and accommodating. The location was perfect for walking to wherever we needed to go. The pool area was the best for our little ones and very clean. The breakfast choices could have been better but what was offered was very tasty. We plan to return very soon and stay in this hotel. We highly recommend it.

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Price Gouging + Noisy Neighbors + Beer bottles in the pool + lack of breakfast choices

By

May 31, 2021

I travel a good bit for work, so I've stayed at many IHG hotels in the past. This time was for a family vacation.

Some highlights
* Amazing waterslide/pool for kids, however it's not monitored and a previous guest had left a 6 pack of empty glass beer bottles that I kept having to shield my kids away from.
*Ok breakfast, however lacking options, no meat and not enough help/employees on duty
* Don't stay unless you plan it. We booked one night at this hotel on the 27th for a fair price. We were supposed to check in at a cabin the 28th, however due to poor weather conditions, were unable to drive to it due to some pretty scary roads. We decided to stay another night at this hotel since we were soaking wet from rain and it was dark with two wet kids in the car. This hotel was able to accommodate us.... for DOUBLE the price of the night before. This hotel is not worth this price. If we were not in an emergency situation, we would NOT have stayed here. This put a damper on the rest of the trip as we then didn't have spending money.
*The first night was ok, but the second night we could hardly sleep. There was a family staying in a room above us with kids that were running/stomping/screaming from 2AM-3:30AM (not a fit, just wide awake).

All in all, I'm not sure I would go back as I felt taken advantage of on the second night. (To me, this counts as poor service to a returning customer. I gave two stars for service as I know the employees don't always control price and the front desk attendant did spot me a sharpie the first night.)

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Disappointed

By

September 15, 2020

platinumelite

Amenities advertised are not what they seem. Although the suite we stayed in had stained carpet and no bedding for the pull out couch, the water park was the biggest let down for our family. Holiday Inn Vacation Club is the actual owner and manager of the water park and the onsite management as well as the owners contacted by phone were not helpful in resolving issues related to this amenity.

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friendly attentive staff

By

June 27, 2019

Loved staying in a newer Holiday Inn Express. We were greeted upon arrival and everyday as we left to go out exploring. The breakfast was good but not everyone likes omelets with cheese so it would have been nice to have scrambled eggs served more often. The room was clean and the bed was comfortable but instead of the weird couch in the room it would have been nice to have a small round table and 2 chairs. Everything is set up around the walls. There was enough room to put the couch in another position to give the room a better look and to see the TV better. To many people slamming doors all night and the alarm going off before 7 am. was quite annoying.

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Nice Place

By

May 25, 2019

platinumelite

I spend alot of nites in hotel rooms around the country and I can tell you that this HIE Gatlinburg has it going on! Very friendly, courteous staff. Clean, well-lit rooms. Nice beach access. Entrance and lobby are well cared for. Highly recommended.

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