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Holiday Inn Express & Suites Phoenix East - Gilbert

5285 East Baseline Road , Gilbert, Arizona 85234

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
67%
Recommend This Property

Overall Experience

3.3

based on 3 reviews
67%
Recommend This Property

Ratings Breakdown

3reviews

  • 5 Stars
    1
  • 4 Stars
    1
  • 3 Stars
  • 2 Stars
  • 1 Stars
    1

Beautiful Hotel but rooms were never cleaned on a daily basis

By

May 04, 2022

The is a beautiful pretty new hotel. Our room was very spacious and the beds were so comfortable with soft sheets and great pillows. The bathroom is large and quite nice. The grounds to the hotel are really beautiful with all the palms trees and flowers with a beautiful pool. Breakfast was fine. A few days they ran out of food early and you had to ask for the trays to be refilled.

My only big complaint was that the staff did not clean the rooms on a daily basis. In fact there was no service at all. We had to ask for towels., coffee, toilet paper. The shower gel dispenser in the shower was empty. There was no blow dryer, but by the end of the day I was provided with a brand new one, which I greatly appreciated. At the end of our visit our bathroom had dirty towels piled up and the garbage pales were overflowing in the room.

I would definitely come back here again and hopefully the rooms will be maintained on a daily basis because it really is a beautiful hotel. The staff was very friendly too. And the location was great.

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Horrible Service Bad Food

By

March 08, 2022

Hotel would not allow late checkout saying it was sold out when in fact it was empty and didn’t want to inconvenience the maid staff. The food was the worst we have had in the 10 hotels a year we stay in near this hotel.

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Above and Beyond

By

December 17, 2019

Both Elijah and Tonto went out of their way to ensure our needs were met. First, we made a change to our room configuration, then were allowed to check in upon arrival and Elijah brought the luggage cart to our car and offered to assist us in unloading. Tonto printed off my car rental papers for me.
The room was extremely clean and comfortable and we had a wonderful rest!

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