 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property
Overall Experience 4.3
87%
Recommend This Property
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clean room's and great people
Byloredo12
October 20, 2014
the housekeeper did a excellent job on cleaning the room and the other workers we're very nice and helpful
overnight stay
ByFaith73
October 20, 2014
The hotel was great for our short stay, it was very clean, comfortable and the staff was very friendly. I would stay there again the next time I'm in the area.
Excellent!!!!!!!!!!!
ByMawMaw2013
October 20, 2014
Absolutely loved this place. The stay was the great. I slept good. The room was clean and smelt fresh.
The staff was great. Will definitely recommend this hotel to all my friends.I will stay there again.
Comfortable bed and great service
ByJustin1990
October 20, 2014
The Property is very well kept up. The rooms are large and comfortable.
Service
ByHotelGuest2000000
October 16, 2014
Great service, room was great. Location and service was great as well.
Very Horrible Smell
By
October 16, 2014
I would not recommend this hotel due to the fact that the hotel had a old smoke and moldy smell. It was so bad that I had to eat my food in the car because I was unable to bare the smell any further. The towels had the same smell and very hard. It took days to get the smell out of my clothes, pillows, blanket when I got home. It was so bad for me that. I checked out the night before; and just drove home all night instead of staying until check out. I am now staying at the Garth Road location in Baytown and the front desk ladies remember my name. They greet me each time I walk in from work. They ask me if need anything; even recommend places to eat. Being that I travel to this area a lot; I will definitely try Garth Road location first and if they are booked. I will try the Marriot next door...if all else fails....reschedule my trip.. That's who seriously unhappy I was with my stay. Oh one more thing. Upon check out they had an inexperienced young lady working the front desk and she actually asked me if I REALLY needed a receipt. Reason being, because she was unfamiliar with the system. She had to call; I am assuming her boss to help her check me out. It literally took over 30 minutes to get checked out. As another tip...double check the expiration dates on the snacks at the snack bar. I purchased 2 items and they were expired!!!!
accomodating staff
ByMike2223
October 11, 2014
The travel agent that my company deals with made a mistake with my reservations. Two of my co-workers had reservations for two nights, but I only had for the one night. The front desk was able to make it possible for me to have a room the next night. She also followed it up with a phone call indicating that she was able to secure a room for me. It was very good service.
good service and comfortable room
By
October 11, 2014
this holiday inn was very clean and friendly service. The breakfest was very good with lots to choose from. The room was clean and compfortable with tv cable with lots of chennal to choose from.
Uncomfortable Bed
ByGrace1204
October 08, 2014
Room was nice but the bed was EXTREMELY uncomfortable (hard as a rock). I already suffer from back issues and this bed aggravated my condition and caused pain that otherwise wouldn't normally occur if sleeping on a comfortable (non-firm) bed. If you like a super firm, then this is the perfect hotel for you...just wasn't the perfect fit for me :(
The hot food served at breakfast was not satisfying. The other foods were good but hot foods were not tasty and needed some work.
greta place for overnight business stays
Bygordon8816
October 08, 2014
Stayed here 2 successive weeks during business trips from North Carolina. An excellent choice, good value. clean comfortable and relaxing. Very friendly staff. Room clean, bed comfortable and TV channel variety extensive (if you have time to view). In-room facilities, microwave and refrigerator useful additions to normal IHG hotels. Would recommend - easy traffic access to Rtes. 146, and 225 to I-10 etc and close to beach (15 minutes) south for access to large variety of good eating places, only 1 hour from Houston International airport. Breakfast more than adequate with good selection..
Great Place
ByTtss
October 06, 2014
Staff was very friendly, the rooms were clean. Just an all around good experiance.
laporte
Byddawg212
September 24, 2014
it was a pleasant stay and the hotel staff were great
the room was comfortable