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Holiday Inn Express & Suites Toronto Airport West

5599 Ambler Drive , Mississauga, Ontario L4W 3Z1

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
60%
Recommend This Property

Overall Experience

3.8

based on 5 reviews
60%
Recommend This Property

Ratings Breakdown

5reviews

  • 5 Stars
    2
  • 4 Stars
    1
  • 3 Stars
    1
  • 2 Stars
    1
  • 1 Stars

Nice and comfortable, staff is a different issue

By

August 06, 2020

We arrived on August 1st. When I arrive at any Holiday Inn Express I like to present my membership card or confirmation number, the woman working the desk wouldn't have that, she "demanded" more than once for I.D. and payment card - I finally did it her way and her attitude changed..
In the morning when we left, we were not offered the bag breakfast that we were told that we would receive, (same staff member working).
This is the first time I've ever given such low rating on staff, I've stayed at many Holiday Inn Express in the states and Canada , but I guess there is a first time for everything..

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Broken suitcase and no effort to rectify

By

March 27, 2020

We stayed here with a group on an overnight layover in Toronto. The driver of the hotel shuttle on our arrival was extremely rough and careless with the bags and broke a wheel off of my brand new suitcase. I talked to the front desk and she gave me the manager's email. I emailed the manager (with a professional tone) twice in the past two weeks with absolutely no response.

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Terrible shuttle driver

By

January 30, 2020

club

We had one night between arriving in Toronto and flying out, so we booked here. When we arrived we called the shuttle drive who was incredibly rude on the phone. He didn't believe we had a reservation. He finally said he would be there in half an hour to pick us up. We waited inside and then after about 20 minutes went to wait outside in case he was early. We waited out there 40 minutes (in extremely cold mid-January weather) and called again. He was even more rude than the first time and told us that we hadn't called and how could he know to go pick us up if we hadn't called... Then he said he would leave now and be there in half an hour. He finally arrived about 15 minutes later. He was again super rude and wouldn't answer when we tried to double check that we had the right hotel before getting in (because there is another hotel nearby with a similar name - we saw the shuttle for that hotel pass 5 times before he got there). Another passenger on the shuttle confirmed we had the right hotel since the driver wouldn't speak to us. Then another group going to the same hotel came to ask him if it was their shuttle and since he had already sat down he just said I'll come back and drove away. Even though there was room for them! When we got to the hotel, they must've called the front desk because someone was on the phone saying how they had been waiting for the shuttle and when it finally came it left them. Also, he didn't even hurry back, he sat there for a good 10-15 minutes after dropping everyone off.
The shuttle driver in the morning was also pretty rude but at least left on time. He was mad that people didn't know what terminal each airline was in.
The hotel was fine and clean, the young lady that helped us at the front desk was lovely. However, we had such a horrible experience with the shuttle that we'll never stay here again.

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Best experience to stay

By

November 27, 2019

club

stayed in this location for one night. When we entered first time , I was pleased to see cleanliness and a very light fragrance in reception area as well as in the room. Very comfortable stay.
we will come again in December to stay with the family.

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Great hotel for business needs

By

June 17, 2019

I really enjoyed staying at this hotel. The location was perfect for my business needs, they offer free airport shuttle, WIFI and breakfast which is very taste. The room was clean and spacious. I really like the décor. Front desk staff was very helpful and friendly. I would definitely stay there again.

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