 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property
Overall Experience 4.3
92%
Recommend This Property
|
Needs Improvement
ByRoadTex
June 02, 2022
Rooms were clean but common areas are untidy. Linens were left in the hallway overnight.
Will not return
ByAdam2
April 24, 2022
Upon arrival, our room was not clean to Holiday Inn Express standards, but also to not any guest’s standards. The room was clearly not cleaned prior to our check in, which we instantly knew considering fecal matter was covering the toilet seat and greasy fingerprints were left on all tabletop/counter surfaces. After going downstairs to ask for a different CLEAN room (at 7 PM), we were told no other rooms were cleaned yet, and there would be a wait. 20 mins later, we get placed in a bigger and CLEANED room. However, after the original experience in the first room, and multiple other experiences like this at other Holiday Inn Express hotels, my wife and I will not return to this hotel chain. Poor customer service after such a shocking room experience was then followed by little to no apologies for the situation. We have been long-time Holiday Inn Express customers (even staying once on our wedding night), but will no longer return considering the repeatedly poor cleanliness standards of this chain.
Close to family for a 3 day visit
BySandy skc
August 18, 2021
Overall, the hotel was comfortable and clean. The staff was friendly and very helpful. We were able to go mask free if vaccinated, but there was no cleaning of the room each day. We had to put used towels outside the room and pick up clean towels at the desk. I had no problem with that. The room was clean except for the floor. It looked like it had not been mopped in some time. Breakfast was good with many choices.
My biggest complaint was the added charges of over $200 for taxes, cleaning fees and other reservation related fees. It added $70 to each days cost of the room. Not happy with that.
Staff is excellent
Byther61(
October 20, 2014
Very pleased with how the staf treats thier customers. Being a repeat customer, they really take care of you and pay attention to your preferences.
Great Service
Byther61(
October 20, 2014
The staff really takes care of you. They are friendly and provide excellent customer service.
Great overnight stay
ByAnnalida
October 15, 2014
Friendly staff, clean room, great breakfast! The desk staff had great suggestions for interesting activities in the area and restaurant suggestions.
Excellent
ByGrandson Fun
October 15, 2014
Excellent friendly service when we checked in and during breakfast. Great place to stay
great stay
Bysleepy12
October 11, 2014
Consistent in cleanliness and staff courtesy. Easy to book, no hassle check out.
Friendly staff.
ByAnita11
October 09, 2014
Staff were very accommodating and friendly. Breakfast was great and staff at breakfast were also friendly and helpful.
Morehead city visit
Bytomh444
October 07, 2014
Front desk staff were the nicest ever! Everyone was very helpful and polite... they WBR out of their way to ensure we were comfortable and had what we needed.
Sept 26, 2014 Stay
ByChesapeake Mom
October 01, 2014
Very attentive staff, comfortable and clean rooms. The breakfast offered a variety of choices. The orange juice seemed fresh and was without pulp. The eggs were hot and well cooked. Very accessible to a variety of food choices for dinner and lunch.
no comentComfortable bed and great serviceComfortable bed and great servic
Bycpo3
October 01, 2014
no comentComfortable bed and great serviceComfortable bed and great service