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Holiday Inn Express & Suites Nashville Southeast - Antioch

201 Crossings Place , Nashville, Tennessee 37013

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
25%
Recommend This Property

Overall Experience

3.2

based on 4 reviews
25%
Recommend This Property

Ratings Breakdown

4reviews

  • 5 Stars
    1
  • 4 Stars
  • 3 Stars
    2
  • 2 Stars
    1
  • 1 Stars

Okay, at best

By

November 24, 2021

Upon getting to the hotel i could tell there was a very distinct smell in the room and in the hallway. Marijuana smoke smell on the second floor, i called the front desk and complained, nothing changed. Checked the bed for bed bugs (as I always do while traveling) and didnt see any or any signs of them. Arrived home and have bites that bed bugs would give and sure enough, brought them home. The bed itself was rock hard, pillows were wore out, shoulve been replaced a year ago. Floor was sticky in spots on the carpet, personal ammenities (shampoo, conditioner, body lotion were what was available, but i didnt use since i bring my own while traveling) were completely empty. Staff was very nice but the Hotel was far to be desired.

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Rude Manager

By

March 09, 2021

I CANNOT BELIEVE THIS
I came into town from Las Vegas visiting my family because we lost our uncle. My dad and I was quoted two different rates, I tried to explain to the manager and she was rude and showed lack of empathy towards me and my family during our time of grieving, also the inconvenience of being double charged. My family has done business here often from graduations, to using the conference room and her(the manager) replied we longer have to do business here if we call corporate. I can’t wait to speak with them. I rather deal with the another brand. Never again
Stallworth/Richardson family

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Rate and incidentals misleading

By

June 25, 2019

On the highway passing through Nashville, I booked the room upon suggestion of a friend who resides in Nashville. The hotel was suggested specifically as it was not far off the highway and said to be nice enough. The room was quoted at $101.14. I checked in on a Friday afternoon and checked out the following morning, round 6:00am. At check in, I was informed of a added $50 dollar charge to my credit card, which would be refunded 3 to 5 days after the room was inspected. That said the amount billed was understood to be $151.14. A few weeks later I called to inquire on the refund; I spoke with Sam, the GM, who informed me that a hold of $201.17 had actually been placed on my credit card. He stated the rate was $129.51 with incidentals the room was actually $151.17 and that the $50 was never billed to the credit card at check-out. Hmmm NOT LIKELY, as I checked out around 6:00am, and the hotel had not inspected the room -- SO WHY NOT BILL THE STATED $50 at check-out if policy? I again explained to Sam, the room was actually stated to be $101.14. I had the emails, confirmation, etc.. but not the actual amount placed on hold at check-in (Sam stated It's not given, as it was not yet billed) -- as I was somewhat over spoken during the conversation, and lacked the ref'd "hold amount." I DID NOT see much point in arguing the obvious - just stated the obvious to Sam. It seemed obvious that Sam, already had a mindset regarding the refunding of my $50. IF $50 dollars to the hotel is worth the cost of repeat business - so be it. I wrote this so others may be more cognizant and forewarned.

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Nice area, Comfortable stay

By

May 09, 2019

Clean area, Double Q Bed Comfortable nice rooms with microwave and small refrigerator. Fitness Room larger than previous Holiday Inn Express I have stayed in. Comfortable stay, Wendy's restaurant next door , walking distance. We will definitely stay here again . Reasonable rates without spending higher rates in Nashville!

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