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Holiday Inn Express & Suites Orlando At Seaworld

10771 International Drive , Orlando, Florida 32821

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
100%
Recommend This Property

Overall Experience

4.3

based on 3 reviews
100%
Recommend This Property

Ratings Breakdown

3reviews

  • 5 Stars
    2
  • 4 Stars
  • 3 Stars
    1
  • 2 Stars
  • 1 Stars

Excellent Customer Service

By

February 18, 2020

I am writing to recognize Richard Bolam, Assistant General Manager for this property. I will spare the reader of the details of the afternoon, but Richard and the staff at the hotel were sympathetic and accommodating when we returned the evening of Feb 17, same day we checked out. We lost our car keys, had to get a rental car and the staff was kind and helpful. Employee engagement is a reflection of management and this team deserves recognition. I highly recommend this property for cleanliness, comfort, food and quality of sleep, but the staff made the difference.

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Business Conference

By

February 05, 2020

The hotel is great. The problem we had was the water quality. The water had a bad smell and the hot water might have been hot or not, was a hit and miss. When asked about the water, we were told that they sell water in the hotel. I noticed the next day, they were out of water to sell. When asked about that, we were told that water is sold at the CVS next door. The food was okay, perhaps bacon is not part of the food choices. We were there for a week, never saw any bacon. They did in fact run out of milk. So the cereal could not be drenched in milk to eat. Again, we were told that milk is sold at the CVS next door.
We won't stay there again as there are many hotels around the area. This was business trip, not a fun trip to Disney World.

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Vacation Stop

By

May 27, 2019

Orlando was the second half of our Florida vacation and we chose this hotel because of its good reviews and we were not disappointed. The hotel is located right across the street from Sea World and there are a number of restaurants located within walking distance. Additionally, the hotel is located near a number of other attractions that are sure to keep you busy if you are visiting for a few days. Our check-in went very smoothly with the staff members being friendly and courteous and thanking us for being rewards club members. The room was a standard king room and was good sized for my wife and I. However, when we checked in we noticed a large amount of water on the floor which turned out to be from the refrigerator leaking. I notified the front desk staff and they had a maintenance person come up right away to look at it and clean it up. The breakfast area is very large and the selection of breakfast foods is the best I've seen in any of the Holiday Inn Express hotels we have stayed at. Additionally, although we did not use the service, there is a concierge service available to help you plan out activities and get tickets to local attractions if you are looking for things to do. On the negative side though, I did not like the fact that you have to pay for parking as that seems like simply an added fee to get more money out of you. One other item that I have mixed feeling with is the "Going Green" program. On the one hand, we were able to help save energy by not having the sheets and towels constantly changed and no one is coming in your room each day when you are not there. However, on the other hand, we had to request toilet paper and our trash was never emptied and there is a lack of towel racks to hang the towels and washcloths to allow them to dry. This is a good program but needs a little refining. Overall, we enjoyed our stay and if we get back to the Orlando area this will be the hotel that we stay at!

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