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Holiday Inn Express & Suites Ottawa Airport

2881 Gibford Drive , Ottawa, Ontario K1V 2L9

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.6

based on 191 reviews
93%
Recommend This Property

Ratings Breakdown

191reviews

  • 5 Stars
    142
  • 4 Stars
    37
  • 3 Stars
    3
  • 2 Stars
    5
  • 1 Stars
    4

Not at all worth the 10,000 points

By

June 18, 2019

club

I arrived at the Hotel early evening. There was no parking because apparantely they share the parking with the customers from Lone Start Cafe Restaurant, we had to walk from pretty far away in the rain. We got into the hotel and had to wait at least 15 minutes before the front desk clerk noticed us. She was working in the restaurant area making coffee? She noticed us and came running through the Hotel to check us in. She told us at that point that there were 3 hockey teams staying in the hotel. I asked her what floor they are on and she said they are all over the place. I asked her don't you usually keep them all together, and she said no, they just put them wherever they have empty rooms. I couldn't revoke my reservation because I used points, and once you use points and cash, you cannot take it back, As we were checking in the clerk received a phone call, she was on the phone making another reservation, answering questions, etc. rather than putting them on hold and completing my reservation, we had already been at the front desk now for about 25 minutes. she finally finished her phone call and gave us our room keys. We got to the room and there was a foul smell, I checked the beds and they seemed to be ok. My daughter and I had dinner and then got our bathing suits on to go for a swim, when we got down to the pool I felt sick to my stomach. There was globs of hair floating in the pool, and the sides of the pool were caked with brown slime and crud that had obviously been there for quite some time, so in other words the pool hadn't been cleaned for weeks. I told my daughter that we could not go into the pool due to the possibility of bacteria and filth. She was very disappointed. We went back to the room and attempted to watch tv. The remote didn't work so we had to get up and change the channels manually. We went to bed, and the beds were fairly comfortable. We got up the next day to go for breakfast but were not able to even get close to the food. There were a few guests getting their breakfast but the pancake machine didn't seem to be working and the buffet area is so crowded you cannot even get near anything, the cinnamon buns were empty, and quite a few selections were empty as well. We ended up leaving to go and get a McDonalds breakfast. I couldn't believe that this was a Holiday Inn Hotel, I know there are doing renovations, but the state of the pool was not just a little dust that had gathered, it was weeks of neglect and not being cleaned, I think they should be a little more concerned about their guests safety, if small children go in the pool and swallow water I hate to think of what may happen, I wouldn't go back to the hotel

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Nice Hotel

By

October 21, 2014

club

Would stay there again for sure.........................................................................................................

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Friendly and Safe and Quiet

By

October 20, 2014

The breakfast was awesome. They accomadated us to the fullest. Any questions we had the staff answered honestly and to the point. They were knowledgeable about the surroundings of the hotel. We were amazed at how quiet it really was, even with the air traffic, car noise and construction--we never heard any noise the whole time we were there. And I have stayed at numerous hotels in the area and this was the safest I have ever felt while in town.

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Typical Stay

By

October 20, 2014

Had a typical stay for this property. Now that the internet is changed to be 24 hour continuous access it is much better. Room was clean and typical, did not like the fact that they could not get CITY-TV channel working on TV even after being told that a technician would be out the next day. Still do not agree with piling up garbage at the end entry door until the folloing morning instead of waling it the 40 feet further to the bin outside.

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Great Room

By

October 16, 2014

club

The room was very comfortable and clean with new fixtures. The complimentary breakfast was a great plus and it had a lot of great choices. One of the highlights of using this hotel was the complimentary airport shuttle, which was very efficient.

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Great staff and comfy bed

By

October 14, 2014

Staff were great from booking, to checking in to answering questions. Location is great, bed was comfortable, room was clean, and spacious.

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Great hotel quality/price with friendly staff

By

October 13, 2014

club

If you are in transit an/or on business this hotel is easy access to airport. They have a shuttle service wich make it an excellent customer experience. This hotel is impecable with good quality matress and pillows for a perfect sleep. The staff is welcoming and friendly and they offer an excellent service. Excellent hotel quality/price and the self serve breakfast is included in the price. Would recommend this hotel to anybody that want to stay closed to airport.

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Comfortable and convenient to airport

By

October 13, 2014

This hotel offers clean, comfortable accommodation and is convenient to the airport. Unfortunately, the breakfast room and shuttle service Do not begin early enough to serve clients catching early morning flights (ie; at 6AM).

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area stil under development

By

October 07, 2014

hotel property is somewhat new which makes the stay enjoyable. Parking for a larger truck or bus is a challenge as there is no turning around part in the parking lot. Construction next door means no sleeping in. Limited restaurants within walking distance.

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Traditional HI Express Experience

By

October 06, 2014

platinumelite

The hotel is conveniently located and provides all prime essentials. Breakfast buffet was somewhat limited, but served its purposes.

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Great Customer Service

By

October 06, 2014

The staff at the HIE Ottawa Airport are always friendly and helpful. Great place to stay.

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Great Stay

By

October 05, 2014

Although we only stayed one night as a stopover I would recommend this hotel to anyone as well would stay again if required.

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