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Holiday Inn Express Rocklin - Galleria Area

6830 Five Star Boulevard , Rocklin, California 95677

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
75%
Recommend This Property

Overall Experience

3.8

based on 4 reviews
75%
Recommend This Property

Ratings Breakdown

4reviews

  • 5 Stars
    2
  • 4 Stars
    1
  • 3 Stars
  • 2 Stars
  • 1 Stars
    1

Manager truly unfit for the Job.

By

July 31, 2021

platinumelite

What began as a simple complaint that the hotel was not only overcharging their guests for a bottle of water ($2 for a bottle that cost them 15 cents) but that it was in fact my opinion that they appeared to be fleecing their guests.
But this turned into so much more....
The manager not only suggested that I was 'having a bad day" but also gave the excuse that other hotels are also charging $2. She also suggested that if the $2 would cause me "Financial Hardship" that I shouldn't have paid the money........because no one 'Forced me to" Really? REALLY???

I work in customer service.....I have done so for over 25 years..... and I have spent a lot of time in IHG branded hotels in those 25 years...Her response was not only wrong, it was extremely unprofessional and revealed her moral turpitude. It certainly backfired, as it will likely have me switching to H--ton for all my future overnight stays.

I've done a cursory glance at the reviews for this hotel, and in EVERY instance where there was a negative review, TAMI (the General Manager) had some sort of "Excuse" or even went so far as to blame the guest. Clearly, Leadership and accountability are unknown concepts to her. She claims to welcome all reviews good/bad.......but in reality, negative reviews are shunned and lambasted. Just watch for the response to this review. It will certainly be of a similar sort......blaming me, but accepting zero responsibility.
Oh, and here's the Kicker......Tami has placed me on the hotels "Do Not Rent" list.......

This Manager has NO business in customer support.

FYI, Tami.......H--ton Honors gives me free water....Keep an eye out for their "Thank You" card for diverting thousands of my annual hotel expenditures to them rather than IHG! Well DONE!!!!

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Outstanding

By

October 14, 2014

platinumelite

This is the best Holiday Inn in the area. The mangers were great on check in and check out.. We live up in the Reno area and now plan on making this place our date night at least once a month. due to everything being close by and the conditon of the hotel. Keep up the good work!

Posted byHotelStaff
October 18, 2014
Good Day D&B Jackson! We are grateful for the opportunity to have you as our guests and look forward to having you back!! Thanks for your support!
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New location totally remodel modern and clean and comfortable

By

October 10, 2014

platinumelite

Tried it for first time it newly remodeled and rebranded Holiday Inn Express off of CA160 and I80. Hotel, rooms general area are clean and modern.

It's not as large as the nearby older HIE in Roseville but in much better condition and my opinion a better location being closer to shopping and restaurants.

Posted byHotelStaff
October 18, 2014
Hello WRXBoomer; We're happy you found our hotel clean, modern and convenient to restaurants and shopping! Come back and see us soon!
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Clean and Great Breakfast

By

September 30, 2014

club

This is a newly remodeled facility and the breakfast was worth the trip alone.

Posted byHotelStaff
October 18, 2014
Dear Shajzm; Thank you for taking the time to share your experience. We are happy to know you enjoyed our Smart Start Breakfast! Kind regards,
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