![]() Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
![]() 97%
Recommend This Property
Overall Experience 4.6
97%
Recommend This Property
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Dangerous and lack of essential info
ByTiffany3333
February 18, 2022
DANGEROUS DO NOT SUPPORT THIS BUSINESS! I came with my parents, they travelled far internationally on vacation a couple weeks ago. Holiday Inn left out important policies on both the reservation and their website. We arrived at midnight, both of them tired from traveling overseas. This hotel not only turned me away In the middle of the night when I already had a booking, but also turned away people arrived right after (also with a reservation). Look at their other bad reviews on Google, they have multiple bad reviews going months back saying the same thing and have failed to update this essential information. They are lying in their reply’s saying they include this information on their website, they do not! They also say in their replies it is city/ country policy, this is also a lie as other nearby hotels don’t have this same policy. Regardless, it is reckless dangerous and irresponsible to not inform your guests of this BEFORE they travel multiple hours and sometimes days to a foreign country to be turned away at late hours! Shame on you! Everyone please keep this in mind. Neither myself or my family Will ever support them again and I hope others won’t either. I am informing all my friends and following of this dangerous and unethical business. Please be safe!
Fantastic Staff
ByCasa Nene
July 12, 2020
My husband and I were moved to the Holiday Inn Express Airport Hotel in Alajuela, Costa Rica when our hotel did not open because of Covid 19.
We were greeted by Jose at the the front desk, with him and Liz our check in was handled very quickly and with such a welcoming feeling from them both. We were travelling with two service dogs and the staff handled them with affection. Jose offered to help us with dinner reservations for the evening, and made arrangements for the pick up of our rental car. The next day we went to the Airport only to have our flight cancelled for the eighth time. I was very upset by this as we had been trying to go home for more than three months. When we walked back in to the hotel lobby it was still very early and there was no Desk clerk on duty. We were met by Minor who was handling the morning breakfasts. He could see I was not happy and he was sympathetic with our situation and he right away offered to make me a cup of tea and something to eat. Alejandro from the front desk and Minor chatted with us and made us forget our situation as they were so kind. All of the staff just loved our two dogs and the dogs in return liked them. They all were calling them by their names and some had their pictures taken with them. We felt like family and when we left the hotel in the morning after the second night everyone made a point of saying good bye to us. WHAT FANTASTIC STAFF you have!!
Close to airport
Byiwantmoremiles
October 16, 2014
Shuttle is provided for free. Took us to the airport right away. Front desk person was helpful. Had bag breakfast since we left before breakfast started.
Wonderfully friendly staff, clean and comfortable rooms
Bykatiebug
October 15, 2014
We love this hotel. The staff are great and always helpful and friendly. We can pay our exit tax at the front desk upon departure to the airport, which is very convenient. Love that restaurants are within walking distance.
One of the Best Hotel Experiences Ever
Byjohnsher85
October 15, 2014
I can't say enough about the super efficient staff at this hotel!! Our checkin was flawless, got our room immediately.
The staff is 1st class all the way!! Some of the friendliest folks on the planet!! Always smiling, always helpful, very attentive and eager to assist!!
Rooms were very nice and roomy. Desk for working, nice comfortable beds, nice bathrooms.
We've now stayed at this hotel 3 times and will do so again next time we're in Costa Rica!!
I can't say enough about the wonderful staff!! They are SUPER FIRST CLASS!!!!
Great People (ALL THE STAFF)
ByRon and Linda
October 10, 2014
Shuttle service very good, close to all car rental companies (walking distance) ,staff friendly and helpful,we stayed twice on this trip, and will stay again!
Friendly staff
Byrywe
October 09, 2014
I am not good at names so I cannot mention any particular person, but it I was always greeted with courtesy and by name any time I approached the lobby area.
Great Home Base
ByFlowerChild89
October 08, 2014
This is my third stay at this hotel and I'm never dissappointed. Although I am visiting a foreign country, I feel like I've found a "home base" with all the comforts I would find in a US hotel. However, just outside is a wonderful country to see. The location is a good central hub for day tours and it is right near the airport.
Atencion muy excelente
Byjtorres67
October 07, 2014
a).- Es muy buena la atencion del personal, lo que hace de su estadia en el hotel un buen lugar para visitar
b).- El tener las llamadas gratis es muy importante ya que le permite al huesped tener una comunicacion con la familia
c).- seria bueno crear paquetes familiares
CALIDEZ TOTAL
ByLEMUSAL
October 06, 2014
El personal de todas la areas del hotel son extremadamente amables lo cual lo hace sentir como en casa. El area del restaurante tienen excelente selección de té y el menú de desayuno es variado dia con dia y de muy buen sabor. Lo recomiendo a todo el mundo quedarse en este Hotel.
Fine for Airport Stay
ByErinh1
October 05, 2014
Very pleasant stay. Appreciated the on-the-go breakfast bag since we left before 6 a.m. (when the breakfast starts). Clean room, comfortable bed, decent TV, with some English-speaking channels, good internet--all boxes ticked. Except one thing could be better, the ac unit has to be manually turned on/off, adjusted. Plus it was loud. Really wish there was a thermostat--the manual units are one of my pet peeves. But I'd stay there again when either arriving or departing SJO. Due to the location, not a place one would stay more than 1 night if on vacation.
Great service
Bypattersons2
September 29, 2014
Awesome staff. Our flight arrived before check in. They held our luggage so we could go enjoy the day before check in without dragging luggage around. Very accomodating. Was so easy to pay the airport departure tax at the hotel. No standing in line. I would recommend this place. Included breakfast and had lots of choices there.