 Guest Reviews
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89%
Recommend This Property
Overall Experience 4.1
89%
Recommend This Property
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Worst hotel stay
ByMy lil family
April 06, 2021
We stayed here on Saturday April 3rd-4th, when we checked in we have my sons therapy animal bc he is special needs, the lady at the front desk argued with me and told me what service needs does he have or what does your dog do exactly, she was so rude and made us pay $25.00 for a service animal. The room was okay, carpet was dirty and the heat barley worked, now too the hottub we reserved our slot from 9am-945am and you would think the hottub would be HOT but nope... The jets didnt work and it was barley warm, lets just say I wasted $303.00 for 1 nights stay at the most horrible hotel. NEVER again will I stay there or any Holiday Inn ever. I want my money back.
Poor customer service
Byjjung
October 07, 2020
My family booked with anniversary voucher, but Holiday inn express charged more than $160. I emailed for refund, but no response...I kept calling for refund, but still no refund yet. Staff is so unfriendly and unkind.
BREAKFAST ATTENDANT WAS RUDE!!!
ByBIG-FAM12212019
January 04, 2020
Our room was pretty clean for the most part except the crumbs on the table and floor next to the table. The pool was out of service during the evening and in the AM so we could not swim.
For breakfast the rest of my family came down about 15-20 mins before it was gonna close down and everything was empty except the gravy. They waited for about 7 mins for hot food but there was none being cooked apprently. My daughter asked the attendant for hard boild egge FOR ANOTHER GUESTS! The attendant was rude and said "UGH I DIDN'T PUT ANY MORE OUT CAUSE WE ARE CLOSING IN 7 MINS!" Then she asked her how much longer for the food, the attendant said "I AM CLOSING IN 4 MINS - I AM NOT COOKING ANYMORE IN FOOD" My daughter told her that they have been down here and waiting for like 7 mins! She let your attendant know that it was unacceptable and that she would like her to cook some food for her and her family. But she refused and went and told the Manager - well my daughter followed and let the manager know as well that policy is that there should always be food up until 10am and they came down with more than enough time. So the attendant came back to the kitchen started cooking stuff but was SLAMMING PANS AND THE OVEN DOORS! Then she opened the back patio door, my family closed it cause we were cold, she went and opened it again, so we closed it again. She opened it again and this time she opened both doors - my family went to confront her the 1st time and said we are cold - she replied her and the workers are hot and thats why they opened the door. So my son inlaw let her know that we are cold and closed it again. She then opened it again and then was raising her voice at one of my family. So my daughter went to close it and stood there until the attendant came again to attempt to open the door! She stopped her and confronted her and told her TO STOP OPENING THE DOOR! THE ATTENDANT YELLED AT MY DAUGHTER AND SAID SHE WAS HOT! MY DAUGHTER YELLED BACK AND SAID WE ARE THE GUESTS AND WE ARE COLD AND WE HAVE A TODDLER RUNNING AROUND AND KEEPS TRYING TO RUN OUT THE DOOR!! THEN THE ATTENDANT was talking badly to about my daughter to the other white family in the area and my son inlaw happen to hear her and was correcting her BUT SHE RUDELY TURNED HER BACK AND SAID WHATEVER! ALL AROUND RUDENESS AND UNPROFESSIONALISM!!! ALL UNACCEPTABLE!!! ALSO WE LET HER KNOW THE OJ WAS OUT AND ASKED NICELY IF SHE CAN REPLACE IT - SHE SAID NO AND TURNED HER BACK... THEN THE HOUSEKEEPERS CAME AND TOLD THE ATTENDANT THAT THERE IS NO MORE OJ AND SHE REPLACED IT RIGHT AWAY! WHAT THE HECK!! We have been working hotels for 3 decades and this is the WORSE SERVICE WE HAVE EVER RECEIVED!! And then at the end the attendant left and told the manager on duty "I AM LEAVING YOU CAN FIND SOMEONE ELSE TO CLEAN UP THIS MESS!!" Hopefully there was some sort of deciplinary action like a write up due to this unprofessionalism! We would like to hear from a manager ASAP!!!
Always a good choice in Seaside
Bymatt043
October 20, 2014
Great front desk staff service, clean and comfortable rooms with convenient access to Broadway and the beach. This hotel has never disappointed, always able to have a relaxing time in this property.
Nothing special - nothing terrible
ByVisitor2050154
October 16, 2014
The young man who checked me in was very kind. I'm pretty sure he was new and in training, only his trainer was not around. (When I walked through the lobby later that evening he was being trained by somebody)
I requested a late check-out when I called and the woman, I won't mention her name, told me she didn't know if it was possible, it would just depend on how busy the hotel would be. I don't know.... check-out is 11 and we needed until 2. I understand the rooms need to be cleaned but.... if we are not able to check-in until 4pm and check out at 11... I just think it would have been nice to be able to stay later.
It was'nt as if we wanted to sleep the day away. We had two girls who we needed to check into the local college; the college was not registering until 2pm. Two girls, a truck load of..... "stuff" and a dog... It just would have been nice to have a place to wait.
When I asked the woman at the front desk if we could have the late check out, she asked my room number, and then answered I could check out at noon. Why bother? She wasn't even able to look at me when this conversation happened.
A small gripe that I have: I brought my favorite pillow with me, and the pillow case was obviously not a pillow owned by the hotel. Of course, I left it there and when I called to inquire, nobody knew anything about my beloved pillow.
I just think its a lack of caring on the part of the hotel. I am sure they get this kind of thing every day, but, a guest who is willing to pay for the shipping of their "beloved pillow"... would score MAJOR points with this guest, and I would bet many more!
I wouldn't tell people not to go to this establishment, it wasn't terrible, it was just a place to stay. Nothing special.
Just "okay"
ByVisitor2050154
October 14, 2014
I have to say it was just okay. Nothing special and nothing too terrible.
The weekend we stayed was a busy weekend in Seaside, I would have liked to know what was happening. We could not get a room anywhere there, or any neigboring towns.
When I called to make a reservation, I asked the woman if there was a possibility of a let check out; she replied she would not know until that day(?) Check in is 4pm and check out is 11 am..... I know there are rooms to clean but....
When I checked in there was only one person and it was very apparant he was new, and being trained. He did a wonderful job considering the circumstances. Actually, he did a wonderful job. He was nice, happy, and would not be rattled by a couple who were waiting impatiently.
The next morning when I requested a late check out I was told I could stay until noon.
Never mind, thanks anyway.
I normally wouldn't have needed a late check-out, but had a daughter who was registering for college, and the opeining registration was not until 2pm.
All in all the stay was not too bad. Nothing spectacular. I'm not sure if they would be first on my list to stay, but I definitly wouldn't avoid them.
A perfect trip!
ByLara J
October 11, 2014
The front desk manager on duty, Dorothy was just a great help! She was friendly, informative and her customer service was amazing! Thanks to her, my trip with my granddaughters was just wonderful. This is the place I will recommend to all I know when they are planning a trip to Seaside!
Poor Housekeeping
ByMiss E@68
October 10, 2014
The half empty coffee cups were not removed from the room. The coffee pot was not emptied or cleaned nor was the used coffee filter removed. The half empty or empty plastic glasses were not removed nor were new ones provided. The beds were half made with the pillows not touched but left as they were when I got out of bed. The room phones didn't work. I had to go down to the desk to inform them of the poor housekeeping. The next day it was worse and I complained to corporate. There has been no apology and no other contact. When I checked out the manager suggested my expectations were too high. I took out my phone and showed her the pictures I had taken. She then agreed that it was bad. We were there four nights and they never vacuumed once. The beds were comfortable and the room was nice when it was clean..
Exterior and remodeling work
ByRicoS
October 06, 2014
Hotel would have been OK inside but renovation going on outside which made it noisy during the day and the plants outside were dead. Outside may be a work in progress with the current work going on but dislike seeing dead plants near and outside the entrance to a hotel. Outside needed a little TLC
Comfortable and private. Really liked the balcony.
ByDennyC
October 06, 2014
Very nice place to stay. My only complaint is that the person that set up my reservations did not tell me that the hot tub was going to be unavailable for the entire time of my week-long stay.
Comfortable and relaxing
ByOklahomaTraveler2Sr
October 03, 2014
Very nice hotel and the people were very nice. The room was comfortable and very clean. Easy to find and very good parking available. Short walk to beach and to shopping. Would stay there again.
Clean and friendly staff
ByFreddie Cat
October 01, 2014
Found it to be a great location for my needs. Room was comfortable and was able to relax.