 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
81%
Recommend This Property
Overall Experience 4.1
81%
Recommend This Property
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Stay in North Topeka
ByStay in North Topeka
February 21, 2022
Room 312 does not live up to Holiday Inn Express standards. This may be an isolated case but the building and room 312 were not clean and could use an update. At check-in no one was at the front desk for over 5 minutes. Upon checking in I was told the elevator did not work, and then was told I was on the 3rd flood. Ok I,m good that's not a big problem. Went to the end stairwell, noticed the stairwell needed to be cleaned, still ok. Got to the 3rd floor and the carpet on the 3rd floor was winkled and dirty, still ok. Opened my room (312) and the carpet in the room was not very clean either, starting to wander. Look at the bed and the bed was made, but look like my 7 year old granddaughter made it. Still kind of ok. Had to leave. Got back at 10:30 to take a shower. No soap or shampoo and old shampoo and conditioner bottles from the previous stay were still on the tub. Went to the front desk and they gave me a family sized bar of soap and some shampoo. I then expressed my concern to the desk clerk. He told me they were having trouble getting someone to clean and that it would not surprise him it they really didn't clean the room. ???? To late to change room, I can survive. Had some left over food to put in refrigerator, yep you guessed, there was old food in frig. NOT WORTHY of the Holiday Inn Express Name.
Terrible!!!!
ByCF76
October 15, 2020
We stayed here on 10/8. There was a shooting in the parking lot that sent 3 people to the hospital. We left early. The manager REFUSES to issue a refund. So we are out $250 while my life is in danger listening to bullets being shot outside my room. STAY AWAY! TERRIBLE CUSTOMER SERVICE. Outside the hotel is bullets holes everywhere. The worst experience of my life.
No Customer Service!
ByOne Night Stay
August 03, 2020
Check in process was very poor, due to the lack of interaction and knowledge. I had to greet the front desk associate and ask about the breakfast. He didn't ask for my drivers license at check in or for my form of payment. Everything stated above should be in the training for front desk and you should never have to greet whoever is working! Knowledge is power!
Below par.
ByFast Grandpa
June 20, 2019
A bit disappointing. General cleanliness was not up to what I expect when I stay with IHG. Floors in hallways and room did not appear clean. Red goo on carpet in room. Each floor has a credenza you see as soon as you step off elevator. More than one looked like they had been thrown down a flight of stairs. Mainly attention to detail stuff but when I pay IHG prices I expect attention to details. Likely wont stay here again.
topeka stay
ByICThome
October 14, 2014
newer hotel that was clean and comfortable. no issues, no surprises what you expect from HIE
Very clean, comfortable bed
Bydandysandy4
October 08, 2014
We would recommend this hotel to family and friends.
comfy beds
Byindiancreek
October 07, 2014
Room was wonderful, quiet area, clean. close to shopping
Avoid if you like privacy.
Byuprrman23
October 07, 2014
Checkout is at 11 AM. Starting at 8 AM, house keepers will be banging on doors up and down the hall. At 9 AM they will knock as they are opening the door to your room, 2 hours before check out time.
Clean, new, well-kept
Byplainsjain
October 07, 2014
We stayed here because of it's location ~ kind of off the beaten path, but still on a major highway. It was easy to get in
Experience
ByANA3
October 03, 2014
Richard always takes care of his guest. He goes out of his way to make you feel at home. Your bill is always looked over when you check in to make sure it is correct.
Great Stay
Byjlthompson929
September 30, 2014
The hotel was very nice and comfortable. The Wi-Fi was not very strong and I was not able to access some items I needed to for work and face time was not possible because of low connect ability. Other than that my stay was wonderful!
Great Staff
ByBob-of-TX
September 30, 2014
We were very satisfied with the hotel and extremely please with the entire staff. We would have liked to have Light Yogart and pancakes or waffles available for breakfast.