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Holiday Inn Express & Suites Warminster - Horsham

240 Veterans Way , Warminster, Pennsylvania 18974

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
96%
Recommend This Property

Overall Experience

4.7

based on 202 reviews
96%
Recommend This Property

Ratings Breakdown

202reviews

  • 5 Stars
    165
  • 4 Stars
    26
  • 3 Stars
    6
  • 2 Stars
    3
  • 1 Stars
    2

There are other IHG's don' stay here

By

July 02, 2021

After flying from the west coast, driving an hour from PHI to get to my hotel, I was finally ready to check in. I walked in and expected to be greeted by friendly staff. This wasn’t the case here. I don’t even remember if the guy even said hi to me. He handed me my room key and told me what the wifi code was. I thought it was odd that he didn’t say anything so I asked him ummm I’m usually asked if I want water or hotel points. He just looked at me with no apology or explanation and said I gave you points. Ummmm okay. I asked him about breakfast. All he told me that is was grab and go. (period)
I have stayed in several IHG’s since the pandemic and the breakfasts have been hit or miss. Some were great and some just ended up in the trash but there was always someone there to greet me.
The room was clean but there was a half bottle of opened water that was sitting by the sink. I called the front desk and asked if the water was complementary because the one in my room had been drank and sitting by my sink. He said yes so I walked back to the front desk and he gave me two. There was no printed guide of any kind to know what’s on TV. I have no idea what was wrong with the sink but it sounded like something was trying to crawl out it or that the pipes were going to explode in any minute! I actually made a video because the noise was so loud and obnoxious!
The next morning when I left my room I forgot to put out the do not disturb sign. I don’t have housekeeping come until the last day I check out. It’s just not needed for me.
I walked in the lobby and there was a table with bunch of bags with “stuff” in them, a bowl of pathetic looking fruit and some dry cereal. Not one person in sight and not a single sign explaining anything? There was a fridge close by full of waters, beers some milk cartons and some yogurt. There were other things in the fridge too but again no signs and no one to ask anything. I took my bag to my room and dumped it out.
It was a granola bar, a container of apple sauce, a prepackaged bagel smaller than the size of a baseball and some dry cereal. What am I 5?!!! I knew I had a long hard day of work ahead of me and needed a good healthy breakfast. This was not it. Good thing I brought some instant oatmeal. After a 12 hour day at work I returned to the hotel I don’t remember if the same guy said anything to me when I returned. I asked him about breakfast again and asked if milk comes with the cereal? He said yes (period) I asked him about the yogurt again he said yes. I felt like I was pulling teeth trying to get an answer from this guy??? He told didn’t say anything else???
I returned to my room and realized that I forgot to put the do not disturb sign out. I walked in and housekeeping never came. Bed was unmade, trash in the cans. Nothing had been cleaned. I was completely exhausted and knew that I had to get up at 5:30 for day 2. I don’t know if there were disabled kids upstairs or what but it sounded like they were sumo wrestling above my head! I called downstairs and the same guy answered the phone. He said give me a few minutes and I will talk to them. 11:00 still going on!!! I called downstairs again, no answer, I waited a few minutes and tried again no answer. Midnight still going on!!! I walk to the lobby and there is a girl there now. She asked me if I wanted to change rooms. I have to get up in 5 hours so no…I go back to my room STILL POUNDIING ON the celling! I climb on top of my bed grabbed a floor light and POUNDED THE CEILING HARD!!! The noise finally stopped aroung 12:30 am????
Due to lack of sleep the next morning I was running late and checking out. I had 2 suitcases, my purse and my car keys all in my hands. Different girl. I asked her if I could please get a receipt. She looked annoyed. I was the only person in the lobby. She asks me do you have a room key? I should of said no but I told her give me a minute I have to dig it out. I put everything down 2 suitcases, my purse and my key and pull the key out of my pocket. I place it on the counter in FRONT OF HER. She tells me that it needs to go in the basket on the other counter. Now I’m starting to get annoyed??? As I am really reaching over to the counter (I’m surrounded by al my stuff) to put the stupid key in the basket she grabs the receipt and tries to hand it to me. I reach around her trying to get the key in the basket that is RIGHT IN FRONT OF HER as she just stands there as watches me???? She then says: I THOUGHT YOU WANTED A RECEIPT????? I told her I did but YOU told me to put the key in the basket….She then says “well that’s where the keys go”. It was everything I had in me not to tell her where she could put her key!!!! Needless to say, I will NEVER be staying at this IHG again and I have also reported this to guest relations.
Its very obvious that they do not explain ANYTHING at this hotel until you specifically ask them about what you want to know???
I understand that they are doing grab and go breakfast due to Covid what I don’t understand is why was the pool open INDOORS and why were there so many people in it??? I think that the manager is just too CHEAP and LAZY to take care of his guests. Do yourself a favor and stay somewhere else SMH!!!

The only reason why I didn't give this 1 star is the room was nice with 2 queen beds and a mini suite with a couch.

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Nice and clean hotel

By

August 21, 2019

We really enjoyed staying at this property. Hotel staff is excellent.

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Super Stay

By

October 21, 2014

Beautiful property, wonderful lobby and rooms. Staff very helpful with requests. Breakfast was super with a pancake machine! Never saw that before. The pool looked great and had several people using it. Same for the fitness room. There was a special room for handicap guests where one of our party stayed. It made it easy for him to be in a room by himself. While I was there, a family had their young daughter's birthday party at the hotel with the girls staying at the hotel, using the pool, and having the party in the breakfast room. They seemed to be having a great time and our comments were what a wonderful idea for a child's birthday party!!! It was a great visit.

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Great room and great staff

By

October 20, 2014

club

Here for business and I really had a nice experience. Attentive staff, great room amenities. Everything was kept clean and tidy and loved it.

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WOW !!!

By

October 13, 2014

This is one of the nicest Holiday Inn Express I have seen or stayed in. Very impressive. Great location, wonderful staff. The rooms, the TV reception, the bathrooms were just right! The breakfast area was clean, well lit, and very inviting. I didn't want to leave.

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Comfortable Bed, great front end staff

By

October 13, 2014

platinumelite

The beds are the most comfortable I have found. I travel 200 days a year and your beds are the most comfortable of all the places I stay.
Front end staff does an excellent job of making a guest feel welcome.

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Great Place to Stay

By

October 13, 2014

club

My second visit, great place to stay.
I'd add some regular sausage like Bob Evans to the breakfast menu and maybe upgrade the bacon.
Overall, very good breakfast. Large selection.

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Great Place

By

October 10, 2014

club

Short stay but room and employees were great! Had a Jacuzzi in room, the room was very roomy and comfortable.

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Overall experience

By

October 07, 2014

club

What it should be and what I expect at HIE. I really liked the express check-out which came in handy since I was running late. Shower handle fell off (unpredictable), sink drained slow (should be checked), poor quality TV reception (should be corrected), Maid not recycling my towels (really frustrating).

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Great Place to Stay

By

October 06, 2014

club

Always stay here it is the best around and close to my office.

Posted byHotelStaff
October 14, 2014
Rwaltz, Thank you for the positive review. It is wonderful to here that you enjoyed not only this stay but all of your other stays with us. We look forward to seeing you again in the future. Best regards, Emily McDonough Front Office Manager
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Spacious comfortable rooms

By

October 02, 2014

club

Very happy with our stay in late September '14: Rooms are very spacious and nicely appointed, plus it was really clean and comfortable. Highly recommend!

Posted byHotelStaff
October 14, 2014
Mzlart, It is great to hear that you enjoyed your stay with us. Thank you for giving us your feedback and more importantly recommending us. We hope to see you again in the future. Best regards, Emily McDonough Front Office Manager
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Great Stay

By

September 29, 2014

Outstanding hotel, very clean inside and out, staff was very knowledgeable, friendly and attentive.

Posted byHotelStaff
October 14, 2014
Maddog01, Great to here that you like your stay with us. We work hard on keeping our staff helpful and the hotel clean. Thank you for taking the time to provide us with your feedback and we hope to see you again in the future. Best regards, Emily McDonough Front Office Manager
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