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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
60%
Recommend This Property

Overall Experience

3.6

based on 5 reviews
60%
Recommend This Property

Ratings Breakdown

5reviews

  • 5 Stars
    3
  • 4 Stars
  • 3 Stars
  • 2 Stars
    1
  • 1 Stars
    1

Extremely friendly service!

By

November 24, 2021

We travel to the area quite often to visit family, but this was our first stay at this hotel. It will definitely not be our last. From check in to check out, everyone we encountered was very friendly and helpful. I would like to particularly mention Sheng Lee and Susan who were working in the breakfast area both mornings we were there. I can't remember the last time I had such great service. I hope the manager knows what an asset they are to this location.
Thanks so much for making our stay so enjoyable and stress free!

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Great Place!

By

September 05, 2021

I usually don’t take time to leave online reviews, but this place gets a round of applause. Seriously, it’s a great stay. I usually look at everything, everywhere. I only found a few “VERY minor” things. The eggs were kinda runny, but there’s lots of other good eats to pick from. I made pancakes and sausage. And the trash bins outside didn’t get changed, they were over flowing a little bit. The location is nice! Super easy check in, very friendly, bubbly check in person. Other than that, you will like it here. If I’m ever in the area, this will be our hotel.

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Gave room away terrible service

By

July 28, 2021

We reserved a room about a week prior with a king bed suite because my husband is over 6ft upon arrival we were told our they gave our room away. We arrived around 330/4pm after a long drive with our children and the lady was very rude about the situation. We normally hate to complain but we had booked ahead and paid so that we could have no issues when we got there. The lady said oh well there is nothing we can do and suggested we try and find other accommodations down the road (on a Saturday night which is Near impossible during summer). I had called customer care to make them aware of the situation where I was then told someone from management would contact me which they did not. I called three days in a row where they say a representative would call back because it was a 27 min wait a 15 min wait that turned to 25 and a 12 min wait that also carried over 20 min. It is now Tuesday night and still no call back. The rooms were not cheap we asked the lady if it would be a discounted rate she said no it is not a down grade which if you are over 6ft you know that is not the case. The rudeness and unprofessionalism made the experience very disappointing. I would absolutely not recommend to stay here. Holiday inn is known to give rooms away and completely not ok for people with children who are traveling and trying to plan out their trip . I waisted more than a couple hours of my time to find no resolution. This hotel is very unreliable. The cleaning staff also walked right in to my room as I was getting out of the shower not ok! Actually quite startling. Do not stay here!

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Not worth the price.

By

June 22, 2021

Price was jacked up way more then it usually was for some reason, I booked the hotel on the holiday inn website and it said nothing about the pool being closed, so a few days after they sent an email saying it’s closed for social distancing, very inconvenient because that’s majority of the reason I booked this place for my toddler to do the splash pad. Walking into the hotel it had chlorine smell and water all over the floor so they must have just closed it due since they were fully booked and had jacked up prices. This is sad because the holiday inn in Port Clinton had their pools open so I’m not sure why they are different. Room was dirty, I was missing a remote so had to haul my kid down just to ask for one, I asked her to put the charge on a different card then what I booked with and she messed it up somehow charging the wrong one. There was a pile of hair in the shower and scum in the sink. Never got the pack n play or portacrib I asked for but really wasn’t trying to haul my kid down to the desk once again. Deff wasn’t worth double the normal price for the room that I stayed in and I feel like I was cheated out of money. I have always had a great experience with holiday inns but this time it was All around a bad experience, my kid found a screw on the floor (hes two) and almost swallowed it, luckily I got it out of his mouth in time. Then the icing on the cake was they start vacuuming at 8:30 in the morning, seems a little rude when check out is at 11. I reached out to customer service but have not received a response.
To end on a positive note the girl at the front desk was pleasant and she allowed me a late check out time with no additional charge. That was nice

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Awesome room

By

May 23, 2019

club

Meeting family that we had never met before and this Hotel was both parties halfway point. Everything from Front desk, pool, breakfast and the king size suite was perfect! Definitely going back!!!!

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