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Opiniones de los huéspedes
Todas las opiniones y valoraciones que recibimos se verifican para garantizar que solo mostramos la información facilitada por huéspedes que se han alojado en el hotel.
50%
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Valoración general

3

en base a 4 opiniones
50%
Recomendar este hotel

Ratings Breakdown

4opiniones

  • 5 Estrellas
    2
  • 4 Estrellas
  • 3 Estrellas
  • 2 Estrellas
  • 1 Estrellas
    2

Dirty room and towels

By

04 junio 2022

club

fecal matter & BLOOD on "clean" folded towels in the room... I've stayed at plenty of hotels before and this by far was my worst experience ever.... the first room we were put up in was not cleaned properly, there was sticky stuff on the door and hair all on the bathroom floor... so we asked to switch to a different room... once we got to the new room we went to take a shower and upon getting out of the shower, went to grab a "clean" towel and to my surprise, there was fecal matter and blood on the towel (you could clerly tell what the stains were on the towels)... mind you it's now 10:30pm... we went down to the lobby and asked to speak with the general manager (Ruby)... long story short, this situation is still not resolved... the GM Ruby was not willing to help us resolve this issue... she didn't even offer to put us in another hotel... "it was out of her control" so with that in mind the hotel right next door was more than accommodating ... we have pictures and videos for proof... more reviews will be put onto yelp and everywhere else on social media!!!! think about it... this towel was washed with all other towels

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DO NOT STAY HERE

By

02 junio 2022

fecal matter & BLOOD on "clean" folded towels in room. ...PLEASE READ: I've stayed at plenty of hotels before and this by far was my worst experience ever.... the first room we were put up in was not cleaned properly, there was sticky stuff on the door and hair all on the bathroom floor... so we were asked to switch to a new room..., once we got to the new room we went to take a shower and upon getting out of the shower, I went to grab a "clean" towel and to my surprise there was literal fecal matter and blood on the towel... mind you it's now 10:30pm... we went down to the lobby and asked to speak with manager... long story short, this situation is still not resolved... the GM Ruby was not willing to help us resolve this issue... she didn't even offer to put us in another hotel... "it was out of her control" so with that in mind the hotel right next door was more than accommodating ... we have pictures and videos for proof... more reviews will be put onto yelp and everywhere else on social media!!!!

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excellent room and Wonderful service

By

06 julio 2021

1st the hotel was spectacular, the room was amazing. check in and out was very easy but the thing that put it over the top was the absolute wonderful customer service we received. As a matter of fact we left our room and my wife realized she forgot her ring in the room, we called the front desk and they got right on it with their house keeping department and let us know they had found the ring and we could got back and pick it up. Totally love their honesty

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wow

By

28 julio 2019

My wife and I are military retired and stayed at the Fort Hood hotel before arriving at this location (shopping at px). As our grandchildren say, "this is the bomb" super clean, super nice staff, and on and on. Because we are Muslim, we always have problems finding proper food-not here. They had the food separated and covered, so we were very, very, satisfied. Wow, this was a good experience. Ahsan

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