 Opiniones de los huéspedes
Todas las opiniones y valoraciones que recibimos se verifican para garantizar que solo mostramos la información facilitada por huéspedes que se han alojado en el hotel.
93%
Recomendar este hotel
Valoración general 4.6
93%
Recomendar este hotel
|
Wet Bed Linens
ByUnhappy and Disappointed
13 marzo 2021
We checked in around 6:00 pm. The room had 2 queen size beds. I fell asleep around 9:00 pm. I found out the next morning that when one of the other guests that were with me pulled down his bedding to go to sleep, (around 10:30 pm) the linens were damp. He had to sleep on top of the covers and use a bath towel as a blanket since there were no extra blankets in the room. He didn't want to wake me. I told the front desk when we were checking out, was given a possible explanation, and I asked to speak to the manager. The manager was not in. I asked for the managers' name and was told to call back and leave a message on her voicemail. I left a message with the front desk Rep. on duty and the managers' voice mail (when it wasn't full) for a week but I never received a callback. I gave her another week to contact me as I know things can happen but, to date, I have never heard from her. Damp bed linens are bad enough but poor customer service is unacceptable!
Also, I was never offered any grab & go breakfast bags which were supposed to be a replacement for their full breakfast due to Covid.
Cramped, uncomfortable rooms
ByWriter and family
09 marzo 2020
We (2 adults, 1 teen) had a two queen-bed room so cramped and small that we had no place to put our luggage (only one small bench provided) and could barely turn around in the room,,as the one easy chair provided was practically jammed up against one of the bed. almost no floor space at all, with our bags and coolers having to be on the floor, and no actual closet to hang coats and clothing. Discomforts abounded:TV remotes didn't work, we were denied extra blankets we requested (very cold night, temp into the 20s), insufficient toliet paper in bathroom, cookies in lobby hard and stale, coffee stale and lukewarm, breakfast food had to be carried through dirty laundry area to be served, very limited fare, eggs left sitting for hours. Many guests left to get coffee and breakfast elsewhere, as did we. Would not stay again.
GREAT BED!!
Byquicktrip1
15 octubre 2014
This was a business trip. I didn't get to sleep too long due to my schedule but as soon as I hit the pillow, the bed was so comfortable, I fell right to sleep! Wish I had this mattress in my home!
Excellent experience overall
ByBigboatdriver
10 octubre 2014
I was impressed by the facility, both maintenance, and cleanliness. The staff was friendly, courteous, professional, and appear to be happy to work there, which tells me the management is doing a great job. I would have liked a smaller pillow. The breakfast was lacking, but is what one would expect, what I have experienced at other free breakfast hotels. The biscuits
Great Place to Stay
ByLynn244
10 octubre 2014
This is a great hotel to stay in while visiting New Bern. It is only a short drive to downtown. There is plenty of free parking in town. The hotel is very clean. The bed was very comfortable. The decor was nice. Breakfast was really tasty, sausage & biscuits, bacon, sausage and of course-my husbands favorite-cinnamon rolls. Two things that were new to us that we thought were great is the clock that shines the time on the ceiling and when you enter your room you put your key card in a slot in the wall and it turns the lights on. When you leave, you take the card out and the lights will turn off. We enjoyed our stay at this location and this town.
TV
Byunknownxyz
24 septiembre 2014
need TV guidelines to see what is on TV
no omelets, just scrambled eggs
restful stay
Bymedtechmama
01 septiembre 2014
clean, brightly lit bath, very comfortable bed and quiet neighborhood with plenty of restaurants and shopping nearby.
Terrible Customer Service/Overall Hotel Staff
Byblondie33160
31 agosto 2014
You should beware when you pull in a parking lot of a supposedly nice hotel in a good area and the first sign you see says touching the curb can result in a penalty. The next 2 signs are posted on the front door--Restroom for paying guests only same for internet use. OK so what if I have a medical condition and can't wait???? What if I'm lost and just need to look up directions???? These signs made me feel I was in the red light district. Then after checking in and getting to my room I check my bank balance to find out my personal card was charged before I even checked in the hotel! My company card was the only card that was to be charged for the room (Corporate Lodging). Got that charge straightened out by calling corporate only to wake up the next day and find yet another charge which did NOT get cleared up until a week later. No apologies from management, no offer of points, no offer of any contrition whatsoever.
Always a pleasure
ByNursePat
31 agosto 2014
I stay here 1-2x week. Alyways good to me, always a pleasure..
Nice room , enjoyable stay
Byjenn2816
30 agosto 2014
Staff always smiling and greeting
Guests warmly. Breakfast attendant exceptionally kind. Pillows just ok as well as mattress. One bed much more comfortable than the other
Staff and Room
Byskeets21
20 agosto 2014
The staff did an excellent job in meeting our needs. They were very nice on the phone. The matress and pillows were a little sub par.
Great landing place for 3 days in New Bern
ByWJVB
16 agosto 2014
HIE makes my lodging choices very simple. Consistency is very good and definitely something I look for. HIE/New Bern did not disappoint.
I have stayed here previously and was not disappointed this go around. My only suggestion is to make the sausage gravy a little thicker.
Bottom line, keep it up. I'll be back