宾客评论
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95%
推荐此酒店
整体体验 4.7
95%
推荐此酒店
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Staybridge Suites Philadelphia- Montgomeryville
119 Garden Golf Blvd
North Wales, Pennsylvania
19454
United States
入住：3下午
退房：11上午
最低入住年龄：21
Philadelphia- Montgomeryville 119 Garden Golf Blvd
Mold & Horrible Staff
ByPissedoffcustomer
2021 十二月 16
Mold, mold, & more mold! Throw in an obscene amount of cigarette smoke as well. My stay here was horrendous. My room was changed 3 different times due to mold issues. A 4th due to cigarette smoke and broken appliances. I was offered incense and air freshener as a resolution to the walls, carpet, curtains, etc being saturated with cigarette smoke. I thought that it was a joke. The refrigerator was leaking water and the door would not close. No one came to address that or clean up the water. I did it myself.
Due to the timing of all of the switching, it was too late for me to switch hotels, and I prepaid.
A manager never came to my room to address any of the issues. Upon checking out, I had to make the manager aware of the issue, to which she did not seem to care.
I was offered a partial refund that was never received.
Calling the corporate office yielded no results as I was advised that “these locations are individually owned and operated. Issues need to be resolved locally.”
If you care about your health, run away.
Dissatisfied guest
ByLast time guest
2021 十月 07
Upon entering my room I met with several issues -
• a puddle on the floor, and the refrigerator door was open.
• freezer ice machine was not working properly
• ceiling light was very dim
• Used kitchen sink once and another puddle appeared on the floor in that area.
• pink stain on the carpet in front of the couch
• Lamps on bedside night table were dusty, one didn’t work
• bedside phone wasn’t working, guess it was for show
• Bathroom door didn’t slide open all the way
• toilet flush lever was loose, water kept running - unless you giggled the handle
• bathroom sink drain stopper was down, caused sink to fill with water. Used a knife from the kitchen to prop the lever open so water would drain
Roaches and Cigarettes
ByMelissaBuo
2021 九月 13
First let me say the lady at the front desk was very nice. I feel sorry for her because she must get a lot of complaints. I even heard a man in front of me checking out tell her he saw a roach in his room. So did I.
They are smoke-free inside but keep ashtrays right next to the entryways. The entrances smell of stale cigarettes. It's terrible. I even had my first room moved bc it smelled of cigarettes. I was told somebody may have been smoking in their room. The room just didn't feel clean either.
My new room looked really nice. But as I stayed there I noticed a lack of toilet paper and when I asked for more I got 1 roll for the entire week.
I understand they aren't cleaning rooms a such bc of corona but, roaches? And a general nonclean feeling. My room was right near a side door exit and the area was dirty. Dog urine and other stuff. Didn't get cleaned during my week long stay. Of course a huge ashtray sat near that entry door too and reeked. Very unpleasant.
The thing that holds the showerhead was broken. Luckily bc the room was accessible it had lower places to put the showerhead. But I couldn't stand under water to let it flow, so the shower wasn't that great.
I asked the front desk to warn housekeeping that I had thrown some towels over one of the roaches as he ran across the floor. So disgusting.
It just was not a good experience. You are not even given a bill at final checkout or an email. I had to go onto their website to see final charges.
I trashed my dogs food and water bowls, left behind tp, towels, washcloths, and handwash that I bought myself and brought to the hotel bc it was like pulling teeth asking for anything extra. Apart from trashing items and losing money from that, I just felt so disgusting when I got home. I've never felt dirty after a hotel stay.
When I called customer relations to complain they were so unhelpful. They were going to give me rewards points. Really? Like I'd want to stay there again? I'm terrified I may have brought roaches back to my home! That's why I trashed so many items that I had in the room with me, so as to not bring that into my home.
IHG's customer service is sorely lacking. And I might add their rooms are not cheap. Such a disappointment.
Not so lovely of a stay
By100% True
2020 九月 08
I had to rewrite my reveiw because this website won't allow me to explain in full detail about my stay. Hopefully the photos will help, there was a sticky like white substance on the bedroom curtain. OMG what could that have been! And the mattresse/sofa bed within 2 different rooms had this red or yellow type of stain. OMGGGGGGG! What could like have been that many vistors are sleeping on!? And the smell of the rooms were soooo not lovely smelling. And the 3 people that work here failed to fix this imporatant issue with my husband and I, not even a refund was sent to us.
Excellent Experience
By#joeg
2020 五月 08
Stayed here with my wife for a few days to get away from the kids. Mr. Duffy at the front desk was the best. Very clean rooms and a nice homey atmosphere. Will be back when in the area for sure.
Fantastic Stay!
ByBean66
2014 十月 16
This hotel provided a wonderful experience from the minute we checked in. The rooms were beautiful and the service was great.Breakfast offered a wide variety of items.
High quality value economically
ByCablecar22
2014 十月 14
The hotel was a wonderful experience for this 5 day business trip. I have stayed in thousands of hotels and can honestly say this was the greatest bang for the buck. A wonderful breakfast, a wonderful diner with beer and wine and a comfortable suite to work and sleep in.
Great Staff
Bydieharduscfan
2014 十月 13
The staff at this hotel is awesome. I stay here on business twice monthly and they remember my name. The breakfast and Social are one best I've ever experienced. The staff is always creating new ideas for entertainment and food during the Social.
Great job Katie and Ashlei.....
My stay at Stabridge
ByBaby Shower 427
2014 十月 10
I will return! This was a very nice experience. My guest came from out of state and arrived a little late and were checked in with no issue. The rooms were absolutely wonderful
Great guest experience
ByFinn15
2014 十月 09
Beautiful hotel, friendly staff, great value. Highly recommend for business or leisure.
Nice place to meet
ByTerriergal
2014 十月 09
Stayed here for annual dog show weekend with members of our national breed club. Facility was clean and new with ample space for getting together to socialize. Staff was friendly and welcoming.
Great place to stay.
ByElectricbill43
2014 十月 09
Everything was perfect... room, food, service, pool and hot tub.