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EVEN Hotel Seattle Downtown - Lake Union

527 Fairview Avenue N

Seattle

98109

United States

Check-in: 15Uhr

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Seattle Downtown - Lake Union 527 Fairview Avenue N
Entfernung vom Flughafen

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Gästeberichte
Jeder Bericht und alle Bewertungen, die wir erhalten, werden überprüft. So stellen wir sicher, dass nur Berichte von Gästen veröffentlicht werden, die tatsächlich im Hotel übernachtet haben.
20%
Dieses Hotel empfehlen

Gesamterlebnis

2

auf Basis von 5 Bewertungen
20%
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Ratings Breakdown

5Bewertungen

  • 5 Sterne
  • 4 Sterne
    1
  • 3 Sterne
    1
  • 2 Sterne
  • 1 Sterne
    3

Awful Customer Service

By

12. April 2022

The customer service after the stay at this hotel was the worst experience I have had with a hotel. We made a reservation to stay at this hotel for one night through a booking company at a specific rate. This was a deal website. Upon checking out we received a bill for the regular rate. It took four calls to get to any type of resolution. When I asked them to refund the credit card on file and charge the correct amount to a different card, they said that would be fine. The next day they refunded the amount to the correct amount we should have been charged, however they said they can not change the credit card - not acknowledging they had already told me they would. When I asked why they said they can not do a refund (even though they just did). When I asked why did someone tell me the day prior they would do this, they said they don't know and questioned who I spoke with. Overall awful experience and I would not recommend staying at this hotel.

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Nothing Special

By

20. Juli 2021

Stayed here with the whole family for a short visit through Seattle. We only stayed for one night and initially didn't plan on coming here, but every other place was booked so we didn't have much choice.

The parking was atrocious. The garage space was completely cramped and it was very nerve wracking trying to fit our vehicle inside without a scratch. We were lucky we even found a spot, considering how full it was. The elevators in the building were also very confusing, especially for someone who doesn't go through multiple story buildings often. We got lost quite a few times and even got stuck in parking level 3 when our car was in the first level.

Other than that, the rooms were alright. They were decently cleaned, however the chairs and drawers were very dirty after we wiped them down and we found a piece of food between the matress of one of the beds. Showers were a tad confusing as well.

The only thing we really enjoyed about our stay was the nice view and convenient location of the hotel. We went for a walk and had everything nearby.

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Nice hotel

By

25. Januar 2020

I stayed at this location for 3 nights while in Seattle for work. The room looked very new, with very few signs of wear. The room setup was nice and included a spot for working out in the room + exercise equipment (yoga mat, bands, exercise ball, etc.). The room maintained temperature well and there was not a lot of noise from my neighbors. I slept well. I did have to ask twice for maintenance to adjust the door. It was making a horrible screeching sound every time I opened it.

The bathroom had just a shower and no tub, which I like. They included the shampoo, etc. in the shower in refillable containers. Unfortunately, the quality of the containers was not as good as the hotel. The system for holding the containers in place was not secure and came apart the first day. The conditioner bottle dispenser broke as well. The countertop was on the smaller end, but I still had enough room and plenty of towels.

There was a small refrigerator that could hold some drinks and maybe one day's leftovers. The trashcans were also very small. I could never figure out how to use the alarm clock. I prefer the old-fashioned, easy to set clocks. This ihome clock was not that type of clock. It changed colors as well. I found it very distracting.

I was disappointed that there was no room service. There offered a minimal menu at the bar area and for breakfast. A lot of restaurants in the area are not open in the evening. I was able to find a couple, but this was not ideal.

On a good note, I was able to check in early and they stored my bag on the last day.

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Appalling customer care

By

24. August 2019

Appalling customer care and gross overcharge at Even hotel in Seattle. Do not go to this hotel. I have been misled, deceived and unduly overcharged. If you nonetheless do go to this hotel, check your bill very carefully for any odd items (I was charged an extra overnight parking for 35USD). Then check your bank account very carefully for any additional debit (a mere 205USD !). And then be prepared to send many unanswered emails and hope for your account to be credited one day. I am still waiting... these are abusive and unacceptable methods.

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Good Property, Terrible Customer Service

By

06. August 2019

The hotel was in a great location and the room was good. The problem with my stay was the overall experience with Neha, the receptionist. She not only made more than one mistake, she never fully apologized and also accused us of the mistake and started arguing with us on the matter. It was very unfortunate that I had to speak with her multiple times on the phone -- every phone call resulted in her getting defensive and raising her voice. I hope she doesn't treat other customers this way as well.

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