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Candlewood Suites Portland-Airport

11250 NE Holman St

Portland, Oregon

97220

United States

入住: 3下午

退房:12下午

入住年齡:21

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Portland-Airport 11250 NE Holman St

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房客評論
每一道評論和評比皆已經確認過,確實為實際入住飯店的房客所提供的資訊。
91%
推薦此物業

整體經驗

4.5

根據 86 評論
91%
推薦此物業

Ratings Breakdown

86評論

  • 5 星級
    64
  • 4 星級
    11
  • 3 星級
    5
  • 2 星級
    3
  • 1 星級
    3

Sunshine after a rainy day

By

8月 08, 2022

So after a long day of my flights being canceled I was giving the option to stay at the hotel for the night. The staff was so friendly and very considerate. Although I was having a very difficult night, I was treated so nice and enjoyed my stay. Thanks for making my family and I smile after a rough day.

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Interesting observation

By

7月 15, 2022

Didn’t feel like the management was personable. Felt like I wasn’t welcomed.

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Staff exceptional

By

6月 10, 2022

The front staff, Sharon and sorry, don't remember the other woman's name, but both were very helpful in scheduling airport shuttle and answered any questions I had with patience. Easy access to airport via shuttle, easy park while you are gone, great hotel and most importantly, clean!

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Scammers and money Thieves

By

2月 16, 2022

This hotel is literally running a complete scam and stealing money from their guest. They charge your card for incidentals and upon check out they say that you damaged their towels. I didn't even use any of their towels, and once I seen the scam they were running I returned the UNUSED clean towels to the "co owner" Sharon who signed for each towel that i returned. I had 3 towels left in the room a brown dish towel and bath towel that I used to lay my clothes on. Upon checking out I returned the towels to the front desk and had the attendant sign for them. I look at my CC statement and my deposit was not returned. I called the hotel and spoke to Ashley the Ast. General Manager that didn't have time to talk to me because she was over due for getting off the clock. I advised her that I had pictures of the towels and I wanted my money NOW. She said there needed to be an investigation. I asked her to get the copy of the paper that was signed by the co owner and refund my money she said she couldn't do that. She said she needed to speak to housekeeping that cleaned my room. Well housekeeping never came in contact with the towels. Besides i have a document signed that i return the towels to the co owner. I left the room clean meticulously. I mopped the floor, wiped the inside of the fridge and freezer, took down my shower curtain, mopped the bathroom floor, removed linen from the bed and left in a nice neat pile. Well it was removed the first day i got there because I have my own. I even wiped down the dressers, tables and tv stand and even ran the dishwasher even though I never used any of the dishes. I left NOTHING dirty. My coworkers even came to my room and spoke of how clean my room was.

If the white towels are in fact dirty it is most likely from the NASTY BROWN water coming from the faucet and was done after the clean towels were signed for. When I reported this I was advised to let the water run for 20-30 mins which I did and still had brown water after the running.

This same scam was ran on other ppl that I know that was staying there as well. I asked for the pictures of the towels that were dirty and they could not provide them until after the investigation. This is the absolute worst hotel ever. The laundry is free but the machine leaves stains on your clothes and the dryer is older than dirt and takes 2 hours.

The walls are paper thin and you hear EVERYTHING in the room next door. They lock the front door at dust and you need to use your key to open the door even though it say doors lock and 10 or 11pm. They say there is security but all the many cars in the parking lot were robbed, many windows on cars were broken out on another day, but instead of security they lock you out.

Oh and lets not talk about the fact they the hotel does well being checks if the housekeepers don't clean your room. They ramble through your belonging and leave an not in the door that they were there.

If you don't want your hard earned money stolen STAY AWAY FROM THIS HOTEL! The will steal your money and they do not keep your safety as a priority.

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Hotel Scam

By

2月 12, 2022

platinumelite

Run away and do not stay here! This hotel is running a scam. They claim to find dirty towels in your room and charge you for them and will not refund you your initial charge. This happened to me and several other hotel guests. Worst hotel experience I’ve ever had.

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A great place and FANTASTIC SERVICE

By

10月 17, 2014

I was expecting a usual hotel suite with two queen beds and was I surprised. The room was homey and felt like I was in a home. The kitchen was fully stocked, the full size fridge was super clean. The queen beds were outstanding and we both fell alseep fast. The bathroom was so clean I double checked it. It passed with flying colors. The staff was constantly asking me if they could help me in any way. I was not used to this and it was nice. I told the desk I need to check out at 0400 hours and when I went to the desk at 0400, everything was done. We had to go to downtown Portland which is 37 miles away and the drive was so worth it. My only complaint I had was that I could not stay longer. BUT this is the only place I am going to stay at the next time I am in Portland.

發表者為HotelStaff
10月 20, 2014
Dear Borden, We appreciate you as a customer and it is our pleasure to provide a homey stay with a full kitchenette. Our staff prides itself on being able to help with anything at anytime. We look forward to return travels to Portland.
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Awesome Staff

By

10月 12, 2014

club

Everything exceeded my expectations with the exception of random connectivity issues with the internet or the occasional lack of Internet speed. Other than that the stay was exeptional

發表者為HotelStaff
10月 15, 2014
Dear Morgan62, Thank you for choosing to stay with The Candlewood Suites PDX. We appreciate your business and your review. We are always so glad to hear we met/exceeded your expectations. It is always our goal to provide a clean, comfortable and relaxed stay for all our guests. I would like to apologize for the internet issues you incurred. We are continually working on it to ensure it works great all of the time. Thank you again. Hope to see you again.
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Great service comfy bed.

By

10月 09, 2014

club

The front desk person was very cheerful and helpful upon check-in. King bed was very comfy but the pullout hide-a-bed was very uncomfortable.

發表者為HotelStaff
10月 14, 2014
Dear Gunner22, Thank you for your business and your review. We appreciate your comments. We want every guest to feel when they stay with us we are their home away from home. Rooms with two beds are in high demand and I think we could not make them as fast as we sell them, please next time you need two beds make it clear to agent booking that you do not want pull out sofa. We will always do our best to accommodate your every need within reason.
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nice

By

10月 07, 2014

Nice hotel . the parking lot security is bad and cars are being broken in to . mine has been broken in to twice

發表者為HotelStaff
10月 14, 2014
Dear MRPS, Thank you for taking the time to review your stay. We do appreciate your business which is why I make it my business to know everything. I was really disturbed to find out from this site that your car was broken into not once but twice. I would like to speak with you more concerning this because since my becoming the new GM I have put security measures into place to ensure this is not happening; like a relationship with Portland PD to patrol our lot frequently during the dark hours. My staff has been instructed to take hourly property walks and I have made a relationship with towing company to remove any cars not belonging to our guests.
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Nice clean Hotel easy access from Freeway

By

10月 05, 2014

platinumelite

Stay here when in Portland, good value, Quiet clean Hotel with Friendly staff. I would gladly Recommend this over other Hotels I have stayed at in the area of this Hotel that charge much more.

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Great Place

By

10月 04, 2014

club

I loved everything, I just wish the pillows were more firm.

發表者為HotelStaff
10月 08, 2014
Dear Jassy111, Thak you for recent stay with The Candlewood Suites PDX. We appreciate your business and your review. Please next time you require different pillows give us a call at front desk and let us know you would like different pillows. It just so happens at our hotel we carry soft firm and feather pillows. We would have been happy to exchange your pillows out for you so you could have had a more enjoyable stay.
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Portland stay

By

10月 03, 2014

club

Very nice facility, however it did not have all of the amenities that I needed for my stay.

發表者為HotelStaff
10月 08, 2014
Dear Pipeguy, Thank you for your review. We do appreciate your business. I would like to hear from you as to what kind amenities you felt we were missing that caused you to not enjoy your stay. I need to hear the good and the bad for our team to be successful it is important. Maybe if I could hear from you I could see if it is possible for me to implement the missing amenities.
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