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85%
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Valoración general 4.1
85%
Recomendar este hotel
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Candlewood Suites Newport News/Yorktown
329 Commonwealth Drive
Yorktown, Virginia
23693
United States
Registro de entrada: 3p. m.
Registro de salida: 12p. m.
Edad de entrada:21
Newport News/Yorktown 329 Commonwealth Drive
Distancia del aeropuerto
Ventaja de reservar con nosotros
- Mejor precio garantizado
Le prometemos que reservando directamente con nosotros siempre conseguirá el precio más bajo en línea. Si encuentra un precio mejor en otro sitio, lo igualaremos y le daremos cinco veces los puntos correspondientes de IHG® Rewards Club, hasta un máximo de 40 000 puntos. Así usted puede concentrarse en su estancia, no en su cartera.
- Garantía de reserva por Internet
Su habitación está garantizada.
- ¡Sin cuotas administrativos!
No cobramos ninguna cuota administrativa por hacer la reserva directamente con nosotros.
- Privacidad de datos y seguridad del sitio
IHG se toma con seriedad su privacidad y se esfuerza en protegerla. Toda la información que proporciona está encriptda y segura.
Won't be returning Candlewood Suites in Newport News, VA.
ByMFJB
21 noviembre 2021
My wife and two adult children stayed the evening of 11/18/21. We were in town for a funeral. The room my wife and I stayed in had a door that didn't lock, a toilet that backed up, and the television didn't work. My daughter's room had a door that wouldn't unlock. When my daughter and I went to the front desk for assistance, there wasn't anyone there. We waited about 20 - 25 minutes. About 11:53 pm an employee pulled up in her car and came in to the lobby. I imagine she was there to start her shift? She issued my daughter another card so she could finally get into her room. The room my son had had see through curtains but no drapes. Fortunately he was on the 3rd floor. His door wouldn't unlock either, but because he discovered this shortly after we arrived he was able to get another card to open his door from the front desk. I'm retired now but traveled quite a bit in my career. I've stayed in many hotels, in many states, in 3 different countries. I would count the experience my family had in this hotel as one of the worst in my many years of travel.
Smelly damp room with visible mold. Avoid.
ByBrandon SoMD
24 agosto 2021
The bed and linens and towels were clean. And the location was quiet. But that was about the only thing worth praising.
We had been promised a room with 2 queen beds but it had only one plus a pullout sofa. But at 1AM we were in no mood to move rooms and didn't complain.
The room (320) stank of mildew, and there was significant black mold on a piece of wood screwed into one windowsill to stop the window from opening. The floor was sticky and damp, and the carpet didn't feel clean. My wife refused to even get out of bed without putting on her shoes.
The bathroom door was swollen and stuck in its frame, probably due to the humidity.
The bottom of the countertop support that touches the carpet was swollen by over a half inch, as if it had been soaking up water for some time.
The adjacent stairway on the west end of the building smelled extremely strongly of trash, even through my KN95 face mask - perhaps the trash bins on the 1st and 2nd floors were not being emptied often enough.
Both door key cards stopped working by the morning, and one of them didn't work again even after being reprogrammed. Perhaps the door lock battery was dying. Fortunately someone was still in the room to let me in both times.
The room key also didn't work on the west building end outside door - but fortunately it didn't close and latch automatically, so I was able to still use the door while loading our luggage in the morning. But that should be fixed for resident security.
The front desk lobby clerk was competent, but a bit sullen and never smiled or warmly greeted me, and never actually said anything unnecessary. Not rude, but certainly not welcoming.
This was all surprising, given the overall 4.3 star rating. I don't think we'd stay there again. It's worth noting that a number of very recent reviews have similar complaints, so perhaps this is a new bad trend at this location.
Excellent Customer Service
ByKhia
20 agosto 2019
The room I booked online was no longer available due to another guest extending their stay so when I was informed I was extremely upset because we had our 4yr old granddaughter and I felt the space would have been to small. After speaking with Dontae at the front desk who was very accommodating by the way, I was no longer upset and my granddaughter actually enjoyed the view and didn't seem to care about the small space. I would absolutely stay here again and again. Donte was absolutely amazing, even when we were checking out, he was handling my check out along with helping another guest and neither one if us felt neglected!!! More hotels need people like Donte who cares about the guest and their needs. ☺
Convenient location with easy access
ByDCNC53
15 octubre 2014
Comfortable hotel with newly renovated rooms and lobby.
Great Getaway for a Great Value
ByKim_1
09 octubre 2014
This suite provided a comfortable, affordable getaway option for me and my Mother on a quick trip to the area to see some old friends. It was roomy and gave us the ability to each have our own bedroom without breaking the bank!
CockRoach Infested HOTEL STAY AWAY FROM
Bylsieben
06 octubre 2014
If you want to sleep and awake to cockroaches crawling on you then be a guest at this hotel.
The hotel staff were unresponsive and lacked any type of concern for my heath and welfare.
When I asked for a refund, The attendant just laughed at me.
This place is a gem!
ByLarry W II
07 septiembre 2014
Love the staff, clean rooms, gym, etc - the location is perfect - close to Fort Eustis (I do a lot of contract work there), restaurants, and recreational activities (a movie theater and the "Noland Trail" which I love to run on when I have time while over there! Place is well managed and I love the recent improvements!
Simple overnight stay
ByGaryM
27 agosto 2014
This hotel met our needs. I was looking for a place I could use reward points, and this was the best value. It seemed like just about every other Candlewood I have stayed.
You cant judge a book by its cover
Bydollar.
21 agosto 2014
if you stay at this hotel, make sure to bring your own rugs and rags
Comfortable and convenient place to stay.
BySailingdude
20 agosto 2014
We selected the Candlewood because of its location and the Candlewood brand. My wife and I were on a trip to look for potential places that we might move to. The Candlewood is conveniently located in the Hampton, New Port News, and Williamsburg area. We had a one bedroom suite which was very clean. The hotel staff was very courteous and when we requested a toaster oven they promptly got us one. The free laundry and dryer setup was great especially when you are staying for a long period. My wife used the fitness center and found the equipment and room clean and the equipment in good working order. I would recommend anyone coming to this area either for vacation or business should consider this hotel.
Nice for the price
Byprincipal77
14 agosto 2014
We got a very good deal on our room. It definitely met all of our basic needs. I was pleased with the suites large refrigerator and stocked kitchen. This definitely saved money on food and eating out. We spent most of our days sightseeing, etc. so we were not in the room much. I was very displeased when we returned to the room after our first full day and the towels had not been replaced. There were very few places to hang the towels, so they really didn't dry. There was a sign on the counter in the bathroom that towels could be gotten at the main desk, but I felt this was inconvenient to the guests. I did see housekeeping staff in other rooms, so I am not sure why they couldn't just stop in and set out a new supply of towels. The trash was also not emptied, and with a toddler on the trip, this got stinky fast!
Clean room
Bychrista821
13 agosto 2014
Clean room and would recommend turn the hot water up a little. I do not like taking warm showers