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洲际 河内西湖洲际酒店

河内西湖洲际酒店洲际酒店评论
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我们收到的每一条评论和打分都会经过验证,以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
94%
推荐此酒店

整体体验

4.4

基于 293 评论
94%
推荐此酒店

Ratings Breakdown

293评论

  • 5 星级
    174
  • 4 星级
    85
  • 3 星级
    23
  • 2 星级
    5
  • 1 星级
    6

Exceptional Hotel with Exceptional Staff

By

2022 九月 27

Prior to the pandemic I would stay at this property every month or 2 on business. It has been almost 3 years since my last visit, and it is very pleasing to see that the outstanding quality of my overall stay experience is still the same.

As an IHG Royal Ambassador, I have stayed at numerous Intercontinental Hotels around the world. The level of service provided by hotel staff at Westlake is by far the best I have encountered. The rooms are amazing and the view over the lake breathtaking.

Special mention to Ms. Phuong N from the Club Lounge. Ms. Phuong is one of the most attentive staff members I have ever encountered, is always smiling, portrays a genuine care for her guests, treating everyone equally and with the utmost respect.

Thank you also to the Hotel Manager Erik, who takes the time to send a personal email prior to arrival and drop by for a chat during my stay.

The hotel features and amentities speak for themselves, for me it is the staff that make my hotel stay such a wonderful experience.

I'm looking forward to my next visit!

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Excellent place to stay for vacation

By

2020 一月 13

I was on my first trip to Hanoi. Hotel guest service staff named My Nguyen has tried her best to help me with everything I needed. From checking in as early as possible to briefly introduce me to hotel avail services. I love the hotel decorations, lobby cleanliness and employee courtesy. They are proficient in English and other languages.

I then had chance to talk with greeting staff named Ngoc Anh. She was such a knowledgeable person re. Hanoi. She introduced me to many sites and services that provided excellent qualities for reasonable prices. Everytime I returned to hotel and had chance to meet her, she always asked me for feedback and called other staffs to help me return to my room (located a little further from the lobby).
I strongly recommend both My and Ngoc Anh to deserve promotion based on their services and experiences.

I love the quiet, beautiful and elegant of InterContinential Hotel especially in the morning. You could feel the sense of Hanoi from the window and from sunrise. I will return to Hanoi soon. Definitely, this hotel will be my place.

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顧客サービスへのお問い合わせはご遠慮ください。 お問い合わせについては[カスタマーケア]または[お問い合わせ]からお願いいたします。 - 他社に関

By

2017 十二月 12

club

顧客サービスへのお問い合わせはご遠慮ください。 お問い合わせについては[カスタマーケア]または[お問い合わせ]からお願いいたします。
- 他社に関するコメントまたはご宿泊の具体的な料金についてのご記入はご遠慮ください
- フルネームなど個人を特定可能な情報はご記入にならないでください。

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2017 九月 21

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2017 九月 21

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2017 九月 05

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2017 九月 05

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2017 九月 01

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2017 八月 28

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2017 八月 22

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2017 八月 22

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2017 八月 22

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