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洲际 伦敦公园巷洲际酒店

伦敦公园巷洲际酒店洲际酒店评论
宾客评论
我们收到的每一条评论和打分都会经过验证,以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
87%
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整体体验

4.4

基于 362 评论
87%
推荐此酒店

Ratings Breakdown

362评论

  • 5 星级
    254
  • 4 星级
    43
  • 3 星级
    24
  • 2 星级
    20
  • 1 星级
    21

Amazing room view and Excellent staff

By

2022 八月 23

platinumelite

To begin with I wanna thanks from the reception Domnita and Leandra for their excellent, welcoming and professional services.

I booked for 7 nights for delux room and then at the check in i upgraded it to park view room which turned out to be smaller than the delux ,, immediately Domnita and Leandra solved the problem and gave me a suite that made my stay more enjoyable than expected.

The hotel is located in the best location in the heart of Mayfair London close to the Knightsbridge and the hydepark ,, where is all of the best fine dining and shopping located.

The suite is very spacious and luxurious with an excellent view comparing with london hotels standards

The room was never left un arranged or not cleaned , the housekeeping will pass twice daily to make sure all things are in place ,, Many thanks to Angila who looked after our room during the stay whom made sure even the clothes were hanged in the wardrobe.

The hotel exceeded my expectations.

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Good service

By

2022 八月 12

platinumelite

Very professional reception staff, concierge, and very helpful

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Very good service

By

2022 八月 12

platinumelite

Very professional reception staff, concierge, and very helpful

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Perfect Service

By

2022 八月 09

club

I have been visiting london for 19 years, however, this was my first time staying in the intercontinental. I got great service and staff were caring throughout my stay. After this stay, I made an ihg account and will hopefully go to the intercontinental london park lane twice every year in the future.

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Mr

By

2022 八月 08

platinumelite

Worst hotel experience ever! Racially biased and discriminatory

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No Air conditioning

By

2022 七月 23

This stay was my worst experience at Intercontinental Park Lane London. The hotel did not have air conditioning at all. Sitting in the Club lounge (7th floor) anytime after 9 am was almost an experience of “Sauna”.

Rooms were no good either - all day sweating, with air conditioning not working at all. Furthermore, the constant heating of toilet mirrors made it further worse.

This hotel is unlikely to be my choice of stay in future - during summers.

Very disappointed.

Thanks

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Bad service

By

2022 七月 18

I was always staying in intercontinental park lane hotel, however each time the service is getting bad and the price of the rooms are increasing, so basically you pay more to get a bad service. My last experience was even trouble that some items were stolen from my room. I can’t believe this is happening in a five star hotel and one of the biggest hotel in london. I decided not to stay at this hotel agin and recommend it to any one

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Great weekend

By

2022 七月 18

platinumelite

Service excellent…. As always.
New gent on the front desk was very good even on his third day. Doormen an absolute asset at all times. Service in the restaurant and breakfast was brilliant.
Couple of room issues. Mentioned to reception on departure but nothing major that affected our stay.
Thank you for a lovely weekend!

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Staff are incompetent!!

By

2022 七月 18

club

If I could leave 0 stars I would!!! The staff at the hotel do not care. Upon arrival staff gave us mixed messages about when our rooms would be ready meaning we waited until 7pm for a room. As 3 young women we felt as if we were not welcome, with one of the door men asking us what we wanted when we approached the front door. We were awoken every morning at 6 am due to other guest shouting on the corridors, the staff did nothing to stop this. The main issue with my stay was the hotel overcharging me £600 and blaming the system, rather than admitting that somebody continued to make the same mistake. Every night we slept my card was charged £108.98p, when I spoke to Sofia (who was incompetent) she was unwilling to help and quite frankly did not want to listen despite me explaining they have left me with £0 in my bank. When I asked for a manger, he was unavailable so was left to speak to the duty manager Meritxwell who again did not help at all. As a duty manger she told me that my card has been taken of the system, therefore admitted that somebody had access to my bank details who should not have. Would not recommend anyone to stay here!

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Exceptional Service

By

2022 七月 18

The staff were very attentive and welcoming, the flower displays in the lobby were beautiful, the room was clean and comfortable. I had fruit, flowers, champagne, cake and balloons waiting for me in the room which made the experience extra special. We also had access to the club lounge which I would highly recommend, the breakfast was 10/10

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Outdated rooms in need of renovation

By

2022 六月 27

Public areas are very nice as is the location on park lane. Rooms need updating. No recognition of Rewards membership.

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Husband’s Birthday

By

2022 六月 24

platinumelite

Love this hotel so much. Staff always go above and beyond to make our stay memorable, and they definitely didn’t disappoint this time. Stayed in this hotel 5 or 6 times and wouldn’t stay anywhere else when visiting London. Food is amazing. It’s in a great location. See you again in November for my daughters birthday. Thank you to all the staff for there kindness.

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