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InterContinental At Doral Miami

Hotelbewertungen für InterContinental At Doral Miami
Gästeberichte
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89%
Dieses Hotel empfehlen

Gesamterlebnis

4,3

auf Basis von 221 Bewertungen
89%
Dieses Hotel empfehlen

Ratings Breakdown

221Bewertungen

  • 5 Sterne
    129
  • 4 Sterne
    58
  • 3 Sterne
    21
  • 2 Sterne
    7
  • 1 Sterne
    6

Property Needs Attention

By

24. Februar 2020

I would like to start with saying I am a big fan of Intercontinental because of there hospitality and comfort.
Last weekend we visited Miami for leisure. I was glad to get a king bed but being next to elevator was little disturbing due to elevator noise. Then next morning had bath tub faucet leaking which the technician was able to fix and help desk moved me to the other room.
That night temperature dropped and room was blowing cold air, heat wasn't working at all. Again I had to complain and they moved me to the other room. This room was quiet but again next morning we had issue with bath tub faucet leaking and I did not complain this.
While checking out, the front desk person asked "Hope you see us again" and I wondering, will I go again? I need to have a really good reason.

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You amaze me more every stay

By

20. Oktober 2014

I´l like to congratulate Indira at the reception desk, she really makes a difference. At the bell desk there are only good things. People like Conrad, Ali and Fernando make you feel special and at home, their desire to help goes beyond what one would expect, they are all excellent workers and the best at what they do.
In the restaurant, the service given by Magaly and Gabriel was incredible.
Also the head of the executive lounge at the fifth floor deserves all my compliments, what a way to anticipate the guests´ needs.

And overall I´d like to congratulate fiercely the General Manager, I´d definitely have to say that a great change can be seen in the hotel since you came in. Thank you very much, because your managerial experience, and way of handling things has permeated throughout the structure of the hotel, not only in it´s organization, but more importantly it´s impact in customer service. I´d only have to say a 100% satisfied.

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Mi Experiencia en el Intercontinental At Doral

By

19. Oktober 2014

club

El hotel es extraordinario, no solo por sus condiciones fisicas y ubicacion, sino por la calidad de servcio ofrecido y el personal a cargo, recepcionistas, concierge, camareras, quines reciben y trasladan equipaje en la entrada del hotel, personal del restaurant. Todo. Es una experiencia inolvidable y para repetirse. Sencillamente Extraordinaria. Mil gracias.

Veröffentlicht vonHotelStaff
22. Oktober 2014
Hola Venezuela06, Nos enorgullese leer sus comentarios hacerca de nuestro personal. Nuestros huespedes son piordidad, por lo tanto les damos el mejor servicio siempre. Esperamos que vuelva moy pronto. Atentamente, InterContinetal at Doral Miami
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convenient

By

18. Oktober 2014

It's perfect for those working in Doral and not wanting to deal with traffic. Sometimes when it's full, the room to room noise can be a little loud and I had a bad experience with room-service breakfast. The continental breakfast included such old pastries I couldn't eat it. I wouldn't have care much except for it was also extremely expensive.

But otherwise, I like staying here. The beds are comfortable, the rooms clean and the staff are always courteous, coffee in the room. Plus the small gym is great to have with the Miami heat.

Veröffentlicht vonHotelStaff
22. Oktober 2014
Hello diananyc, Thank you for your comments. It is always nice to hear from our frequent guest. We are glad you enjoyed our location and are taking advantage of our facilities. Looking forward to serve you again, InterContinetal at Doral Miami
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Very Clean and Greta Staff

By

10. Oktober 2014

Had a very pleasant stay. Very Clean and knowledge staff ready serve. From check in to check out, look forward to making the Intercontinental chain a primary place to stay on my future travels.

Veröffentlicht vonHotelStaff
13. Oktober 2014
Dear SCT 15.1 Hannibal, Thank you very much for your great comments! It has been a pleasure to serve you during your visit to Miami. We are glad you enjoyed your stay and appreciate your kind words about our staff and services. We hope to serve you again soon, InterContinental at Doral Miami
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A great place to stay

By

09. Oktober 2014

club

We needed a place to stay near Miami but not pay the prices that hotels in the city charge. The Intercontinental in Doral was the perfect choice. The hotel is minutes away from everything in Miami at a great price. It is everything I would expect from an InterContinental Hotel.

Veröffentlicht vonHotelStaff
13. Oktober 2014
Dear GregN Sara, Thank you for your comment! We are glad you enjoyed our location, just minutes away from everything in Miami. It's been a pleasure to serve you and we hope to have the opportunity to do so again. Best, InterContinental at Doral Miami
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Excellent Service

By

09. Oktober 2014

The staff is very polite, the service is great. the beds for two feel a little small but overall a great experience.

Veröffentlicht vonHotelStaff
09. Oktober 2014
Dear Mario O., Thank you for your comment! We're glad you enjoyed your overall stay and to read such kind words about our staff. We hope to see you again soon, InterContinental at Doral Miami
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excellent location

By

07. Oktober 2014

club

Near airport and logistic companies, ideal for business travelers, but also to do some shopping.

Veröffentlicht vonHotelStaff
08. Oktober 2014
Dear FJ69, Thank you for your comment. We are glad you enjoyed our location, we agree with your note that its ideal for, both, business and pleasure travels. We hope to serve you again soon, InterContinental at Doral Miami
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No Upgrade

By

07. Oktober 2014

platinumelite

Another stay at the IHG Dora, as an IHG Platinum Ambassador.

On this occasion, I wanted to experience staying in a suite and made the booking accordingly that would enable me to be upgraded to this category. I called the hotel directly and spoke to a representative, outlining my requests and was advised of the room category to book to qualify for the upgrade; I made the booking on the telephone accordingly.

Unfortunately for me, I did not get the upgrade during my stay, even though at check-in I was advised that I had been upgraded. When I got the room key and realized the room number, I realized it was not a suite and I made an enquiry regarding the upgrade. I was then told there were no suites available, which is understandable, but I did not appreciate being told that I was upgraded when I was not - perhaps the young staff member did not anticipate that some clients are familiar with the hotel and the upgrade process.

Well it was not the end of the world and perhaps I should not rely on being upgraded in the future, to ensure that I am not disappointed for future stays.

Veröffentlicht vonHotelStaff
08. Oktober 2014
Dear Topshotta, Thank you for taking the time to share your experience with us. We would like to apologize for the inconvenience you experienced. Please know that we have taken notes on this and will inform management of the issue to ensure this doesn't happen again with any of our guests. We hope to have the opportunity to serve you again in he future; and please don't hesitate to ask for an upgrade next time you stay with us. Thank you for your loyalty as an IHG Platinum Ambassador. Best, InterContinental at Doral Miami
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bed and pillow were too soft for my taste

By

07. Oktober 2014

bed and pillow were too soft for my taste
bed and pillow were too soft for my taste
bed and pillow were too soft for my taste
bed and pillow were too soft for my taste
bed and pillow were too soft for my taste

Veröffentlicht vonHotelStaff
10. Oktober 2014
Dear MFAB, Thank you for your comment. We're sorry to hear the bed and pillow were not to your liking and will use your feedback to improve in that area. We hope to serve you again soon, InterContinental at Doral Miami
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Mejoras

By

07. Oktober 2014

club

Seria muy bueno tuvieran un Bar abierto en el Lobby, como en muchos hoteles.

favor de poner mi num de IHG para acumular a estancia 523054832

Veröffentlicht vonHotelStaff
10. Oktober 2014
Querido GrupoROM, Muchas gracias por su comentario y por su lealtad como miembro del IHG Rewards Club. Nos place compartir con usted que estamos trabajando en un nuevo concepto para nuestro bar. Estamos seguro que le va a gustar a usted y a todos nuestros huéspedes. Aprovechamos la oportunidad para clarificar que solo se puede acumular puntos si la reservación fue hecha por la central de reservaciones de IHG, la página web de IHG o directamente con el hotel. Reservaciones que se hacen por intermediarios no aplican para los puntos. Esperamos regrese pronto, InterContinental at Doral Miami
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The Best Stay

By

07. Oktober 2014

I loved my visit to this Intercontinental Hotel. The staff was great. The Manager Edric Ruiz made sure my first stay was the greatest. Magaly made sure I ate well while staying at the hotel. I really enjoyed my stay at this hotel. I would recommend this hotel one hundred percent as a great place to stay while in Doral.

Thanks again Edric

Veröffentlicht vonHotelStaff
09. Oktober 2014
Dear DDowns, We are glad you hear you had such a wonderful stay and for recommending us to friends and family. Thank you for the kind words about our staff members Edric and Magaly, we agree with you- they are great! We hope you return soon, InterContinental at Doral Miami
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