 Gästeberichte
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96%
Dieses Hotel empfehlen
Gesamterlebnis 4,6
96%
Dieses Hotel empfehlen
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The worse hotel experience in all of SE Asia.
Byderalm
31. Dezember 2019
It started with check in when the reception desk had only 2 staff working and was busy with guest. They ask me to sit down, then ignored me while other people cut in the line. I finally requested they take me to another hotel where I can check in, I was exhausted from traveling. One of the managers finally showed up to help and she should have been monitoring the situation and came much earlier. I finally made it to my room to find the air-conditioning would not cool the room. I set it to 20 and it never reached 20 all night. The system ran all night continuously. I was tired and looked for the room service menu, the book said it would be in my room. I could not find so I called room service. I was informed to turn on the TV, it was on the TV. This is not true, so I called back and they delivered a menu. The floor was very dirty and had not been cleaned in a long time. The first morning I was greeted by the Executive assistant manager, and was assured all would be corrected. I informed her I was upset that the night manager had told all the staff I was not a patient person. Everyone that came in contact with me was aware of my check in experience and was labeled a non-patient person. This is a terrible and untrue thing. Other issues happened that should not have for the cost of the hotel. I could have paid half elsewhere and received much better service. Nobody ever reached out to me once leaving to discuss the issues. However someone did send an email apologizing about my phone call to find out about airport transportation, and everyone at the hotel was too busy to talk with me about it. They also mentioned they would check into the email not working on their site and the login would not work in Safari for their website. Too many things to mention for a 3 star hotel. I did enjoy housekeeping checking on me in the afternoons. As I write this review, writing guidelines are displayed and cover some of the questions they are asking, I cannot answer because they are covered.
Great Hotel and Best Breakfast Buffet
ByBlanka
20. Oktober 2014
Great Experience with Top Quality Service!
New Hotel and pool was great with bar area.
Breakfast buffet was the best I had and staff was more then helpful!
Would come again and View from our Room was great!
A wonderful experience
ByLNguyen
20. Oktober 2014
A wonderful property, beautiful room, terrific beach and above all else, a professional, warm, welcoming staff (hats off to Ms Trang and Uyen for their effort to make my family stay that much more special).
I definitely recommend this property to all, it is truly extraordinary because of all the "extra" work the staff put into this place
Come, stay and enjoy !!!
A perfect stay at IC Nha Trang
By
16. Oktober 2014
Thank IC Nha Trang for making my trip so memorable! IC is a true international standard 5 star hotel
I really enjoy my trip, especially staying at IC. Staffs are very professional, friendly, polite and helpful! My room was upgraded to King Suite, it made me so happy! Clean room, mordern equipment, and comfortable bed.... Nothing to disappoint, although i was a little bit sad about room view, but afterall, i really enjoy it! Breakfast was awesome, i ate a lots :)). i also loved the way you served TWG tea. I highly recommend this hotel to my friends. Finally, if i go Nha Trang, i would stay at IC again! Cheer! :)
淋浴间的门建议装缓冲阀
Byxilu
16. Oktober 2014
房间其他都很好。床上用品很舒服，地毯很干净。洗手间用具也干净非常。只是淋浴房的玻璃门需要改进，进出淋浴房关门声很大。建议装个缓冲的设备，否则每次只要没注意就会被吓一跳。
Amazing
ByNicole242
15. Oktober 2014
An amazing hotel and amazing relaxing stay - we would recommend to anyone / girls especially loved the kids club which gave us a little time out. Couldn't fault anything - thanks again
good
Bythu ha
11. Oktober 2014
i love wagyu burger and milk shake. i dont like your cocktails.
一流的服务，稍有瑕疵的客房设施
By路人Darren
09. Oktober 2014
一流的服务无需赘言。但是，客房内一些细节上的设计值得商榷。例如使用洗手间的洗脸台时，当扭动毛巾的时候，水会溅到身上。
Excellent in All Aspects
ByHCMcruiser
08. Oktober 2014
My stay at IC Nha Trang is honestly one of the best overall hotel experiences that I've ever had. The staff are friendly and unobtrusive, but helpful when you need. The construction/design and finishes are top notch. Everything is clean and kept. Room layout/design is great and the beds are purely comfortable. For a podium and high rise tower property with a great beach just across the street, this is definitely the best of the bunch!
Five stars in Nha Trang
Bythosrob
27. September 2014
Wonderful room, staff, breakfast, pool. I am told that the review text is too short. Do these additional words make it long enough?
Best Hotel experiece so far!
ByAdamant55
13. September 2014
A true definite model of a five star hotel! Staff and facilities were flawless. Recommend to everybody! I will most definitely stay here again.
Got unlucky with a broken aircon
By
09. September 2014
Got unlucky with a broken aircon when I stayed and hotel management did not know how to handle it properly.