 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
83%
Recommend This Property
Overall Experience 4.2
83%
Recommend This Property
|
Amazing Staff and Service
ByGMBL
25 April 2021
Checking in was super easy. Room was amazing. Room service was amazing. Thank you for bring up a wheelchair for my father. When I am in the Cleveland area I will be staying again
Awesome Staff and Very Clean
ByFred333
26 January 2021
When I had to make an appointment for the Cleveland clinic, I had no idea where to stay. The clinic recommended the InterContintental Hotel. I never heard of them or what to expect, but I made an reservation, and WOW!! Everything from checking in, the cleanliness of the room/ bathroom , restaurants. All staff members went above and beyond to make sure that you had everything you need to make your stay the best. One last plus for me, the ease of never leaving the hotel to get to the clinic. They have an enclosed walkway.
I know that I will definitely be staying over at the InterContintental Hotel; Cleveland!
Very pleasant experience
ByLong Goodie
18 October 2014
I was very comfortable with my room and the service I received on my short visit to the hotel. I have never had a bad experience at this location. I look forward to my next visit and anticipate nothing less than what I have received in the past. Thank you for another great time!
Beautiful hotel and guest rooms
Bycjsb63
17 October 2014
We hosted a rehearsal dinner at this hotel plus had a room block available for other guests. The hotel room was lovely and its amenities were great. The event that we hosted was well-run, the food was delicious, and the service outstanding. The meals that we had in the hotel dining room were also delicious and we had excellent service. The main floor of the hotel is very welcoming, and the inlaid marble floors are beautiful.
Staff is rude and dismissive
Bysounddoc
17 October 2014
Totally ignored that I was an IHG Platinum and told me unless I was an ambassador, It meant nothing.
Convenient Location to Cleveland Clinic
ByAnnyMouse
16 October 2014
Very nice hotel! And the cost reflects this. Even with the Cleveland Clinic discount the rooms were more than I usually pay. I only stayed here because the hotel is on the Clinic campus, so I could easily get to my doctor's appointment.
I was disappointed that there was no coffee maker in the room, nor was there coffee available in the lobby. Having coffee in the lobby is a bare minimum requirement, in my book.
Comfortable bed and great service.
Byvandar2014
16 October 2014
We had to visit the Cleveland Clinic and enjoy the comfort, security and ease of transportation to and from the Clinic that this Hotel gives. Our experience with the food, staff and services were top notch. All though they are other hotels near by the fact it is connected and does not require walking on the street to get to the clinic is our number one reason for staying here. Everyone is willing to help if asked and will go above and beyond.
Same time as Steelers
ByDice's Dad
16 October 2014
Even though the Steelers were staying at the same time in this hotel and they were booked up, the staff remained couteous and professional. Even when the drunk girls from the wedding broke the wine bottle in the entrance and spilled red wine all over the place.
The drunks screaming in our hall way at 2am were not the hotels problem.
The bed was great and service was wonderful
ByRindajen
16 October 2014
I wasn't pleased with the price. Really overpriced. Nay be not for the convenience of being close to the Cleveland Clinic. We won't stay there next time because of the price. The valet personnel were inconsiderate. They wouldn't listen. I was trying to tell them how to get the electric scooter out of my vehicle to avoid scratching it. And then I was trying to show the gentleman how to put the seat on. Again, he wouldn't listen, therefore putting it on wrong. This was very frustrating as I was trying to get the scooter so I could go get my brother from the men's room.
This Hotel Understands Customer Service
ByJimG60
15 October 2014
In an age when customer service is fading fast, this hotel still has it...in spades.
It started when I made the reservations online and then changed them, online again. Email confirmations right away. Then I got an email from the concierge welcoming me and asking if there was anything he could do in advance...I said yes.
We were in cleveland for an afternoon wedding so we needed to get into our rooms early.
THEY NOT ONLY MADE IT HAPPEN, BUT CONFIRMED IT TO ME BY PHONE THAT MORNING.
Once we got there the rooms were excellent, the valet extremely cooperative and gift bags from the wedding (which actually was using a hotel down the street but hasd delivered our 2 bags to the InterContinental) were delivered to us.
Everyone was great, including the Great Lakes Brewery beer and Mediterranean Appetizer Plate and Soup at the restaurant.
We don't go to Cleveland often, but will seek out this hotel when we do (and look for others when we travel).
Confortable
ByAngela M P
15 October 2014
It was my third time in this hotel and it is always a pleasure staying there.
Lighting
ByDictoria
14 October 2014
Lighting around the mirror just inside the door was unreliable. We had to call for a staff person to adjust it every day.