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InterContinental Alliance Resorts Palazzo at The Venetian Resort

Hotel Reviews for InterContinental Alliance Resorts Palazzo at The Venetian Resort
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4,5

based on 190 reviews
89%
Recommend This Property

Ratings Breakdown

190reviews

  • 5 Stars
    135
  • 4 Stars
    32
  • 3 Stars
    7
  • 2 Stars
    13
  • 1 Stars
    3

Usha

By

01. April 2020

platinumelite

ll us a little more about your stay. You can include anything—what you liked most, how members of our staff made an impact on your stay, or where ll us a little more about your stay. You can include anything—what you liked most, how members of our staff made an impact on your stay, or where

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Policy Changes Diminish Brand Loyalty

By

06. Juni 2019

As a Spire Ambassador, the perks and perceived value fostered immense brand loyalty from me that no other frequent guest program has previously. . Checking in with a discernible upgrade was much appreciated and secured my repeated stays which is evidenced by over 75 nights lodging at IHG properties last year. Silly perhaps; but a nice fruit tray, some cookies, a nice bottle of sparkling water or wine in my room was a pleasant welcome amenity to me after a long day of travel or walking several miles at convention.
Recently, IHG decided on a policy change and has eliminated these perks or replaced them with poorer quality alternatives.
I was the victim of these changes recently at the Palazzo where I have stayed many times previously. In the past, an upgrade was truly an upgrade in the size of the suite or the amenities it offered. Once I received an upgraded room with its own elliptical machine in it.... But no more, an "upgraded room" now means the same suite on a higher floor or or a "strip view" .Next, there is no longer any in room welcome amenity but they hand you a plastic bottle of water with a Venetian logo on it and tell you that you can have one drink up to $20 at a select few bars. However, as I was leaving my room, I went to have my complimentary drink but they had checked me out and could not use the amenity drink which by the way start at $18. At $395 a night and a resort charge, I think the hotel could have probably done more. However, upon bringing this to the attention of the MOD, he was quick to explain that the Palazzo is not a IHG hotel but simply loosely associated with the Brand. I felt nickled and dimed but more accurately $20 and $50 everywhere I turned. The hotel and IHG is doing little to encourage my continued loyalty to the brand. IHG, I recommend you re-evaluate recent policy changes to the ambassador and frequent guest program. The previous perks offered are a small price to pay to make your guests feel special and secure their frequent return.

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入にあたってのガイドライン - 顧客サービスへのお問い合わせはご遠慮ください。 お問い合わせについては[カスタマーケア]または[お問い合わせ]から

By

19. Dezember 2017

入にあたってのガイドライン

- 顧客サービスへのお問い合わせはご遠慮ください。 お問い合わせについては[カスタマーケア]または[お問い合わせ]からお願いいたします。

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入にあたってのガイドライン - 顧客サービスへのお問い合わせはご遠慮ください。 お問い合わせについては[カスタマーケア]または[お問い合わせ]から

By

19. Dezember 2017

入にあたってのガイドライン

- 顧客サービスへのお問い合わせはご遠慮ください。 お問い合わせについては[カスタマーケア]または[お問い合わせ]からお願いいたします。

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JGTJYT

By

29. Juli 2015

GFHGJHGJMHWe now invite you to tell us a little more about your stay. You can include anything—what you liked most, how members of our staff made an impact on your stay, or where you think we can improve. Be sure to give your review a title. You can also upload photos related to the hotel or local area. View full terms and conditions.

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test

By

05. Juni 2015

test club
test club
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Test

By

05. Juni 2015

Test for stay Survey - tier level sp elite
Test for stay Survey - tier level sp elite
Test for stay Survey - tier level sp elite

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Test

By

05. Juni 2015

Test for stay Survey tier level - Club
Test for stay Survey tier level - Club
Test for stay Survey tier level - Club

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size of rooms

By

20. Oktober 2014

club

Great property
Great restaurant options
Wonderful experience in Las Vegas - would always want to stay here if I returned!

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Price-value???

By

20. Oktober 2014

platinumelite

Good location to Sand Expo that was why I stayed there 4 times... the front desk clerk didn't know if this property, her company, is partner of IHG;;; thus she needed to check with her colleague on my check-in. At check-out date, as a platinum member, the late-check out was guaranteed by front desk but still housekeeper knocked my door contentiously without saying 'sorry' but told ' I'll be back later' which made me really nervous so came out around noon. It was told to front desk on check-out. Generally good property but now I'm thinking of choosing another one for my next visit.;;;

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Business stay at Palazzo

By

18. Oktober 2014

My company holds quite a few conferences in Vegas, and the rooms at the Palazzo are some of the best I have ever stayed at! They are comfortable and spacious.

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Vegas Baby

By

17. Oktober 2014

platinumelite

Excellent place, excellent services and good food. I am planning on staying here every year. Very good view from our room.

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