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InterContinental Sydney Double Bay

Ulasan Hotel untuk InterContinental Sydney Double Bay
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
33%
Recommend This Property

Overall Experience

2.7

based on 3 reviews
33%
Recommend This Property

Ratings Breakdown

3reviews

  • 5 Stars
  • 4 Stars
    1
  • 3 Stars
  • 2 Stars
    2
  • 1 Stars

Beautiful property, extreemly poor service

By

26 March 2022

club

We stayed here in a lovely suite for several nights, the property and rooms are beautiful however the service was extreemly poor. Staff were terribly trained, unhelpful and unable to accomodate simple requests without very time consuming and difficult conversations.
House keeping was so poor I actually took photos of the mess they totally ignored. wet towels were overlooked, beds poorly made, coffee tables not wiped. we actually had to take our own dirty glasses out of the room and leave them in the hall after house keeping had been. These were not replaced the next day either!
Room service took 30min to send ice and we were charged for someone else's parking.
I have stayed in 5 star properties all over the world and this was very average comparably. even for a mid range hotel, i would expect better. Pool was lovely however as it had rained the night before, all the seating cushions were soaked. Could they not be swapped for dry ones when the pool is opened in the morning??
I am happy to pay for good service however I do actually expect to get what i have paid for and unfortunately this was not the case at this property. Several other guests reported the same experience as we actually had 2 suits and had recommended guests to the property previously.

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Underwhelming

By

22 November 2021

If you're after a luxury hotel experience I'd recommend you try somewhere else.

Attention to detail sets a mediocre hotel apart from an impressive one and Intercontinental Double Bay is left a bit lacking.

On entering our room there was a bottle of wine, chocolates and a welcome note, addressed to someone else. Called reception and let them know they might have mixed up the rooms.

Half an hour later a staff member arrives at the door with a bottle of champagne. We suggested they may perhaps have the wrong room again? Yes they did - and promptly took back the champagne and the wine and the chocolates.

It's enough to make Basil Fawlty blush.

Two of the five lamps in our room didn't work. The controller next to the bed to operate the curtains was broken. The scales in the bathroom were out of batteries.

All small things, but something a $600 a night hotel should be able to get right.

The view across the harbour is lovely. All the rubbish on the common hotel balcony that no-one could be bothered picking up, not so much.

Whether mismanagement or laziness, it feels a little bit like the hotel has given up on being anything more than just barely ok.

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visiting

By

23 December 2020

platinumelite

Having purchased in the 1788 building over the road, I need to come to Double bay for a meeting with the developers and builder. The Intercontinental was in the perfect spot.

I had confirmed my suite booking and arrived to a cool reception from the lady in reception behind the desk. She wore a thick mask and it was difficult to hear her behind the clear screen. She was also quite brusque with me as I had the problem hearing her.

The benefits of being in a suite (in a 5 star hotel) seemed a bit lackluster, especially in the bathroom with a distinct lack of amenities and luxuries that you would normally expect.
No face pads, no ear buds and only one cake of soap.
Is this a cost saving

The (phone-inhouse) systems were not working right, I couldn't get my phone to work except on Speaker.

Also with a 5 star hotel I expected a smart TV in our room, the TV was old and we were unable to log on to our Netflix or Stan account and had to purchase, at a ridiculous cost, a movie to watch.

Our experience was middling to good, but we expected more,

We had a guest join us for cocktails and we had the grazing plate, 4 half slices of toast, we asked for a bit more toast and was charged $5 for another slice... OMG!!
There is such a thing as good old fashioned service to customers, but seems in short supply throughout the hotel....so sad as I love the Intercontinental and always have.

Will still stay there again as it it most convenient.

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