 Guest Reviews
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88%
Recommend This Property
Overall Experience 4.3
88%
Recommend This Property
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Excellent property but the added fee has to go
Byaprilpebs
9月 12, 2019
I have loved this hotel since they first opened. I love the Ambassador benefits (although I think they've done away with the free movie rental). The rooms are beautiful and the fitness center in this hotel is top notch. I used to stay quite regularly and the staff always remember me and are wonderful and welcoming. Since I have been staying here a long time though, I do have some gripes. The "destination fee" has to go - this is not something that most people expect and when you're staying on business, it's an added fee that has to be justified. Also, they are slowly doing away or cutting back significantly on amenities. I think this is so people will spend money in the hotel, but it's not what you expect from an Intercontinental. I also recently stayed using the Ambassador free night, so I paid for one night and it was a significantly higher rate. With the fees on top of that, it is a very expensive stay and not really much of a bargain for what you pay to be an Ambassador. Absent these concerns, I love this hotel. I would stay every week (since I travel to NYC every week) if they would do away with the Destination Fee.
Wonderful Stay with Caring Staff!
ByOmela
7月 27, 2019
My husband & I stayed last weekend at this beautiful hotel and will continue coming back as we were treated like royalty! The front desk is outstanding with Francisco & China. They are so welcoming to guests. The Front Desk Manager, Daria, was fantastic and goes above and beyond to make your stay a memorable one! My husband really liked Bert who handles the luggage and cab trips. He is the real deal and very kind person and can tell he loves his job.
The guestroom was spacious and nicely appointed and our view of the Hudson River was priceless! It was so quiet and relaxing in our corner Sky Room. We ordered room service from their top restaurant, Stingers. The food was EXCELLENT!!!
The location was great; right next to the subway and we will be back in the Fall to stay at this 5 star Hotel!!! Thank you for making our anniversary so special!!!
Front Desk Staff needs retraining
ByJewels28
5月 28, 2019
I travel quite a bit both for business and leisure, and this hotel was mediocre at best. The Front Desk Staff definitely needs to be retrained and they should learn how to be friendly and welcoming. You really felt like they didn't care about you as a guest. You are just a number and they wanted to get you on your way with the minimum amount of interaction and effort. I wanted to ask for a late checkout and called the Front Desk from the room. Nobody answered. At a hotel like this, every phone call should be answered promptly! The room and everything else was pretty average. Other less expensive hotels I have stayed at in NYC were better. I will not be going back nor will I be recommending this hotel to anybody else. The location is extremely convenient, but there are enough hotels in the area you can stay at. I am very disappointed.
Disappointing
ByDudlea
5月 06, 2019
As an elite ambassador I was disappointed with my stay. I have not received my welcome points, did not receive my ambassador attraction passes despite waiting in line at the concierge desk for over 30 mins. On returning to our room one day we found it had been left open by the cleaning staff with no staff in sight anywhere. We had to ask for our included water. Very disappointed with no concern shown by hotel. I normally stay at the crown plaza Times Square and will be returning there in future.
Not good enough for a InterContinental.
sassass
ByXZZx
11月 29, 2017
No realice consultas al servicio de atención al cliente. Para ese fin puede visitar la sección "Atención al cliente" o la sección "Contacto" para obtener atención inmediata.
-Evite mencionar establecimientos de la competencia y la información específica del precio de su estancia.
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Evita di presentare richieste al servizio clienti. Visita la sezione Servi
Byjackie27 (Pe
11月 29, 2017
FanculoEvita di presentare richieste al servizio clienti. Visita la sezione Servizio clienti o Contatti per una risposta immediata
- Evita di citare concorrenti o il costo specifico del soggiorno
- Non includere nessuna informazione di identificazione personale
Evita di presentare richieste al servizio clienti. Visita la sezione Servi
Byjackie27 (Pe
11月 29, 2017
FanculoEvita di presentare richieste al servizio clienti. Visita la sezione Servizio clienti o Contatti per una risposta immediata
- Evita di citare concorrenti o il costo specifico del soggiorno
- Non includere nessuna informazione di identificazione personale
Comfortable bed and great service.
ByAlexB38
10月 21, 2014
The room was good but the bathroom need to be cleaned better... The food and the environment at the restaurant were really bad and depressing.
Great location
ByNOLA1Darryl
10月 21, 2014
Stay at this hotel every time I am in New York .. great staff and location
Super hotel
ByLubor
10月 19, 2014
As always, it was a great stay. Good location, good bed, good sleep. It has become my favourite hotel. I also has very good cosmopolitan there once but this time it was an utter disaster. Maybe the bartender was too young. The first version was ok and the second was even worse. Too bad as I once had the perfect drink at the bar.
Nice Hotel in busy district
ByNisse from Sweden
10月 18, 2014
A luxury and very nice hotel i a busy district. Advantage if you want to be close to Times Square disadvantage if you would prefer a calm area.
Best guest relations service
ByNew York to LA
10月 17, 2014
Ms Christol Keane is the best Guest relations agent, very Pleased!
she is warm, sweet, lovely young lady!
Thank you for your great service.