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InterContinental Dubai Festival City

Hotel Reviews for InterContinental Dubai Festival City
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.5

based on 366 reviews
93%
Recommend This Property

Ratings Breakdown

366reviews

  • 5 Stars
    253
  • 4 Stars
    70
  • 3 Stars
    19
  • 2 Stars
    9
  • 1 Stars
    15

Unforgettable moments in our anniversary

By

08 August 2021

platinumelite

In our holiday in the Intercontinental Dubai Festival City, I really appreciate all the warm welcome from Mrs Aurelie in the reception for making our stay more comfortable and facilitate all the resources for us, to feel happy and joy during our stay on our anniversary. Thanks to all the staff in Anise’s restaurant they were helpful, finally the SPA team, it was an amazing experience.
Being in the Club Signature Suite is a great experience and it is enjoyable and unforgettable for couple and family, I really recommended.
We had an amazing experience, and unforgettable moments in the SPA, we had a warm welcome by Anjilyn she finished our registration very quickly, then two female therapists Nikky and Patty take us to the dedicated therapist room for couples and it was nicely designed, which was equipped with nice furniture and slow relaxing music, we enjoyed me and my wife in our wedding anniversary for 90 minutes Signature massage from a professional female therapist Nikky and Patty.
In the end, Anjilyn brings us the Ginger warm Tea, and to ensure that everything was met as our expectations, and yes indeed it exceeded our expectations.
The next day we made a nice Feet Message and Pedicure done by professional females Myrna and Intan it was a nice experience where we spent almost an hour and the result was amazing :)
Thanks to all the SPA team for making our holiday great with joy and happiness.

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Vacation Stay #2

By

24 June 2021

platinumelite

***** This is a correction to my previous review. I did click the recommend this property radio button, but it registered as did not recommend. I highly recommend this property. *******


When I arrived, a bellman snagged my luggage and gave me a tag so it could be delivered to my room. I reserved a Club Intercontinental King room. Being a Platinum Ambassador, I received an upgrade to a Club Intercontinental 1 bedroom suite. Sophia checked me in at the Club International desk. My assigned room was being sanitized when I arrived, so I waited in the club for their afternoon tea. About 30 minutes later my room was ready and was issued my keys.

The room is quite large for a middle eastern hotel. I did a quick walk around when I walked into the room. My luggage arrived a short time later. I did a little bit of unpacking and got dressed to do a short run on the fitness trail behind the IC and Crown Plaza hotels. That is when I noticed the bed was a box spring with a 4 inch mattress topper on it. Really Intercontinental, a 5 star hotel that uses a mattress topper for it’s main mattress in it’s upscale rooms? The proper use of a mattress topper is for use on top of a complete mattress set (box spring and top mattress), not a stand alone mattress. I brought this to the attention of the check in desk and I was told that this is the standard bed for the club rooms. I tried to explain that I wanted a “normal” bed mattress in my room. The floor staff didn’t really understand and brought a sheet of plywood to put under the mattress topper. After this debacle, I requested a room change. After 45 minutes, I was notified there was another room on a different floor with a normal bed. They let me look at the room and I found it acceptable. The new room had a smaller bedroom and closet, but a much larger bathroom. The suite does have a powder room next to the front door.

Club Intercontinental has breakfast, afternoon tea and evening cocktails. For breakfast you can order from the menu or eat a continental style breakfast from the breakfast bar. The menu is multicultural. Afternoon tea has tea, coffee or juice with the chef’s choice of the day canopies. Evening cocktails is a decent selection of liquor and wine with chef’s choice of the day finger food. There are several restaurants in the hotel.

The IC Festival City is connected to the Festival City Mall via a walkway through what used to be Robinsons in the mall. The mall has multiple shops, restaurants and a large food court.

IC Festival City is a bit off of the beaten path, so if you want to do any touristy things, you’ll have to take a taxi or Uber to get anywhere.

I would like to recognize the following for their exceptional service during my stay:

Club Intercontinental Desk: Sophia, Suzanne
Club Intercontinental: Mya, Godshelp
The 24th floor cleaning staff

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By

30 March 2020

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By

26 December 2017

platinumelite

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By

26 December 2017

platinumelite

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kdskhkj

By

23 December 2017

- Avoid making customer service inquiries. Instead visit Customer Care or Contact Us for immediate attention
- Refrain from mentioning competitors or the specific cost of your stay
- Do not include any personally identifiable information, such as full names

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Review 56788

By

20 December 2017

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Review 56788

By

20 December 2017

upload media related to the property or local area
- confirm that you hold the copyright for the media
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Ghj

By

13 December 2017

Good night sir ttytt was a great night out with the girls today

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Ghj

By

13 December 2017

Good night sir ttytt was a great night out with the girls today

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fzfsdsss

By

29 November 2017

- Avoid making customer service inquiries. Instead visit Customer Care or Contact Us for immediate attention
- Refrain from mentioning competitors or the specific cost of your stay
- Do not include any personally identifiable information, such as full names

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Great Service with a Smile

By

20 October 2014

I have stayed at the hotel on many occasions so when I walk through the doors its like I am coming home! The staff are very welcoming and are well trained. I have tried other hotels but keep calming back as they don't compare in quality of service and the overall package. I recommend the hotel for a number of reasons, but certainly the convenience to the airport which has you within minutes reach, which is great after a long flight or when leaving to minimise your time hanging around the airport. Also check out the Club lounge…its probably one of the best around!

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