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InterContinental Sydney Double Bay

Hotel Reviews for InterContinental Sydney Double Bay
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
100%
Recommend This Property

Overall Experience

4

based on 1 reviews
100%
Recommend This Property

Ratings Breakdown

1reviews

  • 5 Stars
  • 4 Stars
    1
  • 3 Stars
  • 2 Stars
  • 1 Stars

visiting

By

23 December 2020

platinumelite

Having purchased in the 1788 building over the road, I need to come to Double bay for a meeting with the developers and builder. The Intercontinental was in the perfect spot.

I had confirmed my suite booking and arrived to a cool reception from the lady in reception behind the desk. She wore a thick mask and it was difficult to hear her behind the clear screen. She was also quite brusque with me as I had the problem hearing her.

The benefits of being in a suite (in a 5 star hotel) seemed a bit lackluster, especially in the bathroom with a distinct lack of amenities and luxuries that you would normally expect.
No face pads, no ear buds and only one cake of soap.
Is this a cost saving

The (phone-inhouse) systems were not working right, I couldn't get my phone to work except on Speaker.

Also with a 5 star hotel I expected a smart TV in our room, the TV was old and we were unable to log on to our Netflix or Stan account and had to purchase, at a ridiculous cost, a movie to watch.

Our experience was middling to good, but we expected more,

We had a guest join us for cocktails and we had the grazing plate, 4 half slices of toast, we asked for a bit more toast and was charged $5 for another slice... OMG!!
There is such a thing as good old fashioned service to customers, but seems in short supply throughout the hotel....so sad as I love the Intercontinental and always have.

Will still stay there again as it it most convenient.

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