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STAYBRIDGE SUITES PHOENIX – BILTMORE AREA

Staybridge Suites Phoenix – Biltmore Area

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Hotel Highlights

  • Standard Wireless Internet service is free for all members


GETTING HERE

STAYBRIDGE SUITES PHOENIX – BILTMORE AREA
Palo Alto Airport of Santa Clara County
20 Minutes, 10 Miles
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
43%
Recommend This Property

Overall Experience

2.7

based on 7 reviews
43%
Recommend This Property

Ratings Breakdown

7reviews

  • 5 Stars
    2
  • 4 Stars
  • 3 Stars
    2
  • 2 Stars
  • 1 Stars
    3

Excellent hotel

By

15 September 2022

club

It is excellent hotel with clean rooms and common areas. Recommend to stay.

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Terrible management

By

26 July 2022

club

My family and I stayed here for a week. Upon our check in we was in our room for 20 mins when my daughter was poked by something sharp on the side of the couch. I went to see and found a package so I pulled it to find out it was a used Covid test. You could tell with the used strip and the nose q tip. I immediately wrapped it with a tissue and washed and sanitize my hands and my daughters hands. There was a maid next door cleaning and I notified her and she took the test package. So the maid comes back with new keys saying they moved us. So we pack and go up to the next floor. Unpack and all to find out the toilet is broken they have to move us again. Moving forward two days I start to show symptoms and I went down to talk with a manager only to find a rude unprofessional lady who is the manager telling me that “ you can NOT catch covid from surfaces” that who knows I may have put the test there myself so I asked to speak to general manager and she comes out all mad and starts accusing me of lying and where’s the test strip and all this stuff. Even went as far as her saying “ go ahead and sue us” “ you can’t catch covid from surfaces once again” in my mind I’m thinking … why would you put how clean and sanitized your hotel is on the advertisement? Why would you sanitize a hotel if you can’t catch covid from surfaces? Anyway the management handled the situation terrible and we was never given a apology. Other then the management the staff was great and helpful. I couldn’t leave the hotel because I had tested positive and isolated myself in the room. My family was fortunate to have not caught it. Don’t stay here there’s Covid on the surfaces and the management may beg to differ!

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No cleaning done in 19 nights.

By

08 July 2022

No one stepped into my room to do any cleaning. Also, the main front desk person was that lady was rude and spoke to guest as if they were stupid.

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Great Hotel

By

28 June 2022

I would definitely recommend staying at this hotel. The staff is very friendly. The hotel is very clean. During my 5 night stay I saw the staff cleaning the carpets, floors, and common areas everyday. Breakfast was great and convenient. The hotel is close to grocery stores, downtown, and many places to eat.

I would like to give a special thank you to "Alicia." She was working the front desk the night I checked in. I was having a problem with a few things in the room. She immediately personally came to the room and inspected it. She graciously moved me and my family to a different room. She was very professional, accommodating, and made our stay very comfortable. She is a great representative of IHG Hotels.

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FAQs for Staybridge Suites Phoenix – Biltmore Area

  • Yes, when you book your stay at Staybridge Suites Phoenix – Biltmore Area direct with IHG, choose one of our flexible rates which include the flexibility to change or cancel your reservation at no charge. For full details, refer to our Travel Advisory details.

  • No, Staybridge Suites Phoenix – Biltmore Area does not have a pool.

  • Yes, the Staybridge Suites Phoenix – Biltmore Area offers free WiFi!

  • No, there is no on site restaurant at Staybridge Suites Phoenix – Biltmore Area.

  • Rates for accommodations at Staybridge Suites Phoenix – Biltmore Area vary by season. For your rate options, please input your dates.

  • The Staybridge Suites Phoenix – Biltmore Area has 106 guest rooms. Enter your dates to view available rooms for your stay.