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Staybridge Suites Rapid City - Rushmore

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STAYBRIDGE SUITES RAPID CITY - RUSHMORE
Palo Alto Airport of Santa Clara County
20 Minutes, 10 Miles
Отзывы гостей
Каждый получаемый нами отзыв с оценкой отеля подвергается проверке с целью размещения на сайте только достоверной информации от гостей, которые действительно останавливались в соответствующем отеле.
50%
гостей рекомендуют этот отель

Общее впечатление

2

на основании 2 отзывов
50%
гостей рекомендуют этот отель

Ratings Breakdown

2отзывов

  • 5 Звезды
  • 4 Звезды
  • 3 Звезды
    1
  • 2 Звезды
  • 1 Звезды
    1

Unauthorized charges, was lied to, manager took zero responsibility.

By

октября 30, 2020

I booked a room through the Hotel Tonight app which clearly stated this hotel had no pet fee. When I arrived to the property to check in, the front desk clerk informed me they usually do have a pet fee of $75 but since the site said no fee, he would not be charging me. After checking out I noticed a charge on my card for 81.75. I called the hotel to find out what the charge was for and they informed me I was charged the pet fee. I told them what had happened and I was forwarded to the voicemail of the general manager. I waited another day and received no follow up so I decided to call back again. I left another message for the GM and was finally called back 3 days later. The manager told me she would not be removing the fee, despite the fact that I was told by a member of her staff I would not be charged this fee. She refused to take any responsibility for this situation and refused to remove the charge. I would have gladly stayed at another hotel that did not charge a pet fee as the fee was basically the same price as the room for one night. The fact she took 3 days to even call me back after my following up twice is completely unprofessional and unacceptable.

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Loved with 1 big exception an essential!

By

августа 07, 2020

Great location, comfortable beds, clean hotel.Try staying there with family consisting of children and having little to no water pressure in your room to shower for 1 night/ and next morning considering all factors in life. No accommodations by hotel

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