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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
20%
Recommend This Property

Overall Experience

1.8

based on 5 reviews
20%
Recommend This Property

Ratings Breakdown

5reviews

  • 5 Stars
  • 4 Stars
    1
  • 3 Stars
  • 2 Stars
    1
  • 1 Stars
    3

HORRIFIC EXPERIENCE

By

September 07, 2022

platinumelite

If you would like to pay $200 to sleep with cockroaches, this is the place for you!! Cockroach infestation. Front desk was unapologetic and did not care. Provided no remedy whatsoever to the problem. Refused to clean the room, refused to eliminate the roaches, refused to leave the front desk. Didn’t even have any bug spray on hand. How sanitized can the room be from Covid if there are germ covered roaches everywhere. Disgusting. Refused to change my room even though there were empty rooms!!!! Who does that? Refused a refund so I parked my car in the loading zone right in front of the office and slept in my car. Didn’t even want to take my suitcase for fear of you some little egg sacs or adult German cockroaches hitching a ride to my home and becoming an infestation there. Manager ignored me. Never returned one phone call.

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No blankets

By

August 25, 2022

They did not provide any blankets for hideabed. They said they didn’t have any so we asked for extra sheets. Why offer a hide a bed if you aren’t going to have adequate bedding for it? We also had to request towels and washcloths for 3 people but only got 2 washcloths.

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Anniv getaway

By

August 09, 2022

The staff was very helpful and nice. The staff was a trainee she didn't welcome me as a member and I did not get the welcome choice of rewards also. Other than that the staff was friendly.
Breakfast is ok. The food was not really hot food except the coffee.
The toiletries were good except we don't have hair conditioners.
I will come back again

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Roach infestation & lack of concern from management

By

July 17, 2022

platinumelite

Giant adult roaches in room. Refused to switch my room after informing me that there was nothing they could do for me. Told me to leave a message for manager and they would get back to me next week! Next week?! I have a problem now and need it resolved now. I can’t sleep in this room with roaches who carry diseases and germs! The hotel is supposed to be sanitized and disinfected which can’t be true if adult roaches have taken hold of your property. I checked their own IHG app and to my surprise there were at least 2 different room types available for that same night even though they said they couldn’t move me due to them being sold out. So I ask them for a refund so I can find other accommodations to which they also refused! Hopefully they didn’t hop on my suitcase to hitch a ride home with me! Couldn’t sit in that room so finally gave up and parked my car in front of the lobby in the loading zone and slept in my car the entire night. Not one employee had any problem with this as they let me sleep in my car all night right in front of the front doors! I paid over $200 to sleep in my car and possibly bring a roach infestation to my home. YAY! Oh and the manager never even returned my message the next week! Nobody ever contacted me!!!!!! Outrageous. Save your money and dignity. Go ELSEWHERE. Hotel has gone downhill ever since opening.

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Manager is A pervert

By

June 16, 2022

club

Poorly managed , no washing machines , poor housekeeping , no member perks , rude staff , horrible experience , ripped off .

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