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Opiniones de los huéspedes
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Valoración general

5

en base a 1 opiniones
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Ratings Breakdown

1opiniones

  • 5 Estrellas
    1
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  • 3 Estrellas
  • 2 Estrellas
  • 1 Estrellas

Above and Beyond!!!

By

13 enero 2020

First, we've stayed here before---and had a stellar experience, which is why we returned. This time was even better---everything is top notch--the staff, rooms, food, etc. For me, it's a big deal when the free breakfast is not only EXCELLENT, but the food helpers pay very close attention--making sure everything is continually replenished and they are constantly assisting, etc. They also have an awesome "Den" where you can hang out, play board games, and watch TV.
We used this room to meet with our family, playing board games and watching football---such a nice area. Also this time, our youngest daughter vomited all over our bed on the morning we were leaving---the hotel could not have been kinder to us---asking us how they could help, insisting that we did not need to clean anything, bringing us more towels, telling us to just put our dirty items outside our door in a trash bag, etc... As we were leaving, we also told them that we needed to take one of their trash cans b/c we were going on a long car drive home, and we insisted on paying them for the trash can of course---they would not hear of it. They simply said, just take it. Just above and beyond, and especially considering we really ended up needing the trash can for the car ride--we were SO appreciative. This is the only hotel we will stay at in Des Moines. Thank you so much StayBridge Downtown Des Moines. You are wonderful people!

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